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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Outward: Slate's LGBTQ podcast explicit
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Вміст надано Slate Podcasts. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Slate Podcasts або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Outward, Slate's queer podcast, is a whip-smart monthly salon in which hosts and guests deepen the audience’s understanding of queer culture and politics, delight them with unexpected perspectives, and invite listeners into a colorful conversation about the issues animating LGBTQ communities.
…
continue reading
154 епізодів
Відзначити всі (не)відтворені ...
Manage series 2423683
Вміст надано Slate Podcasts. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Slate Podcasts або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Outward, Slate's queer podcast, is a whip-smart monthly salon in which hosts and guests deepen the audience’s understanding of queer culture and politics, delight them with unexpected perspectives, and invite listeners into a colorful conversation about the issues animating LGBTQ communities.
…
continue reading
154 епізодів
All episodes
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Outward: Slate's LGBTQ podcast


Christina Cauterucci speaks with Suzanne Ford, executive director of San Francisco Pride, about the goals and challenges of organizing Pride this year amid the corporate retreat from LGBTQ+ issues. They discuss the current political climate, how corporate sponsorship shapes the event, and how to maintain visibility and safety without losing political urgency. Learn more about your ad choices. Visit megaphone.fm/adchoices…
In this episode, Christina Cauterucci and Jules Gill-Peterson discuss Christina’s latest Slate article, The New Lavender Scare , which highlights the experiences of queer and trans federal employees grappling with the threat of retaliation, job loss, and a chilling political climate. Learn more about your ad choices. Visit megaphone.fm/adchoices…
In this episode of Outward , Jules Gill-Peterson sits down with Colby Gordon to talk about his new book, Glorious Bodies: Trans Theology and Renaissance Literature . Gordon digs into early modern religious texts that, instead of rejecting trans existence, actually provided ways to think about gender transformation—socially, surgically, and theologically. They explore what Shakespeare, Milton, and other writers had to say about gender, how history challenges today’s assumptions about transition, and why the right-wing war on trans people gets the past all wrong. Learn more about your ad choices. Visit megaphone.fm/adchoices…
A gun won’t make you safer, but it will pull you into America’s deep-seated obsession with armed individualism. This week, Bryan, Christina, and Jules dig into The Washington Post’s “The Trans Americans Turning to Guns for Protection” and Defector’s “Don't Buy a Gun, Even If It Comes in Rainbow” to unpack the recent interest around queer gun ownership—and why safety has never really been the point of gun culture. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Outward: Slate's LGBTQ podcast


This week, Bryan Lowder sits down with activist and author Dean Spade to discuss his latest book, Love in a F*cked Up World . Together, they unpack how capitalism, white supremacy, and patriarchy shape our desires, the pitfalls of the “relationship escalator,” and why collective care might be the most radical love of all. From breaking free of toxic relationship scripts to reimagining intimacy beyond hierarchy and control, this conversation challenges everything we’ve been taught about love—and offers a vision for something more liberatory. Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week on Outward , host Christina Cauterucci talks to historian Rebecca Scofield about the new book, Slapping Leather: Queer Cowfolx at the Gay Rodeo . From rhinestone-studded chaps to the hard-won battles for inclusion, they explore how queer cowboys and cowgirls carved out space in the rodeo circuit, the gender politics at play in this community, and how the AIDS crisis shaped its trajectory. Plus, they dig into the current resurgence of cowboy aesthetics in queer culture and pop culture at large. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Outward: Slate's LGBTQ podcast


Bryan Lowder sits down with journalist Nico Lang to discuss their recent article for Slate It Was Never About Protecting Kids on Trump’s Executive Order restricting gender-affirming care for minors. They examine how the administration is using “child protection” rhetoric as a cover for anti-trans policies, the real-world impact on trans youth and their families, and the history of this political strategy. Learn more about your ad choices. Visit megaphone.fm/adchoices…
In this episode, Bryan Lowder and Christina Cauterucci sit down with ACLU lawyer Chase Strangio to unpack the strategy behind the latest legal fights over trans healthcare, passports, and military service. They explore how the language of Trump’s executive orders are more overtly cruel than his last administration, what this progression signals policy-wise, and how we can think about the road ahead for caring and protecting each other. Learn more about your ad choices. Visit megaphone.fm/adchoices…
In this episode, Christina Cauterucci speaks with Sasha Buchert, Counsel and Nonbinary and Transgender Rights Project Director at Lambda Legal, and Geirid Morgan, a trans lieutenant commander in the Navy, about the Trump administration’s ban on transgender people serving in the military. Sasha walks us through Lambda Legal’s case challenging the ban and the broader constitutional implications, while Geirid shares her personal experience navigating shifting policies, coming out while in service, and the uncertainty that trans service members continue to face. Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, Jules Gill-Peterson sits down with Owen Dempsey, the founder of Quest Healing House, a post-op recovery home providing safe, affordable lodging and wraparound support for transmasculine people. They discuss how Quest House, began, the urgent need for trans-led recovery spaces, and how the project has grown to meet community needs. Dempsey shares their vision for a future where no trans person has to heal alone—and why it’s so critical to talk about transition as an ongoing, years-long process. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Outward: Slate's LGBTQ podcast


Bryan, Jules, and Christina take on the troubling transphobia in Emilia Pérez, the movie that has received 13 Oscar nominations this awards season. They explore why it’s heavily nominated in this political climate. They also unpack the backlash to the film and the backlash to that backlash, exploring why some defend Emilia Pérez despite its flaws. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Outward: Slate's LGBTQ podcast


Host Christina Cauterucci sits down with WIRED senior writer Kate Knibbs to unpack Meta’s alarming internal shifts, including its embrace of right-wing ideologies, the elimination of Diversity, Equity, and Inclusion (DEI) programs, and the policy changes that permit hate speech against gay and trans people. Together, they discuss why these changes are happening, how they align with broader political trends, and what it all signals about the future of tech, media, and LGBTQ+ rights Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Outward: Slate's LGBTQ podcast


This we’re diving into the delightful chaos of queer life with an advice-packed episode! Bryan, Christina, and our guest host Outward Producer Palace Shaw, tackle the perplexing world of bisexual dads navigating dating apps, strategies for dealing with transphobic relatives during family gatherings, the dos and don’ts of art-gifting etiquette, and whether to make a messy disclosure to new partners. Learn more about your ad choices. Visit megaphone.fm/adchoices…
Bryan Lowder talks with writer and scholar Lucas Wilson about his new book, Shame Sex: Survivors’ Stories of Conversion Therapy. They chat about Wilson’s experience navigating same-sex attraction while on an evangelical path, experiencing conversion therapy, and the complicated relationships he experienced along the way. He also shares powerful stories from other survivors and explores the enduring harm of these practices, offering a poignant look at resilience, shame, and healing. Learn more about your ad choices. Visit megaphone.fm/adchoices…
This week, we’re excited to share an episode of Death, Sex & Money with Anna Sale. In this conversation, Anna talks with Jeff Hiller, the gay actor known for his role in Somebody Somewhere . Jeff shares insights on his career, navigating faith and queerness, and finding joy in adulthood. Learn more about your ad choices. Visit megaphone.fm/adchoices…
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