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UXA2021 presenter Jen Blatz joins Steve to chat about her upcoming presentation ‘Presenting Your Designs Using Spontaneous Talks Framework'.Register a ticket at Eventbrite to catch Jen at the conference www.eventbrite.com.au/e/ux-australia…s-137875359913UX Australia
 
UXA2021 presenter Oliver Weidlich joins Steve to chat about his upcoming presentation ‘Designing Experiences for the Augmented Human’. Register a ticket at Eventbrite to catch Oliver at the conference www.eventbrite.com.au/e/ux-australia…s-137875359913UX Australia
 
UXA2021 presenter Steven Wakabayashi joins Steve to chat about his upcoming presentation ‘Design Thinking for Building Equitable Teams’.Register a ticket at Eventbrite to catch Steven at the conference www.eventbrite.com.au/e/ux-australia…s-137875359913UX Australia
 
UXA2021 presenters Scott Burns and Petra Gulicher join Steve to chat about their upcoming presentation 'Rethinking UGC at the ABC'.Register a ticket at Eventbrite to catch Scott and Petra at the conference www.eventbrite.com.au/e/ux-australia…s-137875359913UX Australia
 
UXA2021 presenter Kate Archbold joins Steve to chat about her upcoming presentation 'Designing with Different Disciplines'.Register a ticket at Eventbrite to catch Kate at the conference https://www.eventbrite.com.au/e/ux-australia-2021-tickets-137875359913UX Australia
 
The UX Australia podcast series is back, featuring presenters and guests for the upcoming UXA2021 conference. Martin Tomitsch joins Steve today to discuss his upcoming presentation 'Non-Human personas and other UX tools for a post-pandemic world'. Tickets to the conference are available now https://www.eventbrite.com.au/e/ux-australia-2021-tickets-…
 
Pensieves & Crystal Balls: Mitigating Bias When Investigating Past Behavior and Future IntentAs design researchers, we’re constantly trying to ascertain what people do and why. Often this means digging into what people have done in the past and asking them to predict what they’d do in the future. There’s only one problem: people are notoriously bad…
 
Designing a National Behaviour Change Campaign for Rural CambodiaEvery year the health of children under 5 years old in Cambodia is jeopardized due to a lack of good sanitation and hygiene, leading to undernutrition and stunting. Not washing hands with soap, exposure to harmful faeces in the environment, and drinking unsafe contaminated water are s…
 
A Framework for Creating Actionable InsightsWhat do you do after you finish a few rounds of user research and have a range of great findings? How do you transform these findings into insights that drive action? Moving from the stages of findings, to insights, to actionable insights can be a daunting process, with no clear steps around how to progre…
 
What They Say vs What They DoIt’s often hard to spot the difference between what people say they want and what they actually do in practice. Sometimes an interview or a user test doesn’t give you the ability to see behaviours over time and in the real working environment. Journal studies can reveal these truths really well, so why don’t they get us…
 
A Stakeholders Point of View on Engaging in ResearchResearchers often struggle to engage stakeholders in research. As someone who has been a stakeholder myself, I also want to be engaged in the research so I can use it as an input to make design decisions. If both parties have this common goal, why is stakeholder engagement such a challenge? In thi…
 
How To Design Your Own “Empathy Walk” (and make your stakeholders live your research findings)What can you make your audience experience in 30 minutes? Try being a single mum in subsidized housing in Chicago and see what kind of decisions you have to make to avoid homelessness. Or be a maize farmer in rural Zambia, anxious for the annual harvest, a…
 
Creating Impact through the Research JourneyThese days, researchers can’t share a report or presentation and expect their research to have an impact within teams. Researchers need to make sure that they’re able to take their teams along the journey of research to help their colleagues understand and get buy-in for research outcomes. However, this c…
 
Reporting your User Research Findings like a PsychologistOur user research findings lack gravity when they are reported poorly.Oftentimes, we negate key pieces of information or unwittingly breach ethical guidelines. Despite the various benefits of having some creative freedom, as it stands, the user research report comes in too many shapes and siz…
 
Remote Research for Business Engagement2020 has changed the way most of us will work for years to come and our ability to work remotely has empowered teams to be more connected than ever before. In this presentation, Stephanie will show you how remote technology can assist in immersing the wider business in customer research. She will talk about ho…
 
Insights from Anywhere - A guide and options for doing remote researchCOVID-19 has disrupted many things, including in-person research. We no longer have access to research facilities or labs. We can't even be in the same room as research participants. These are limitations, but limitations can lead to great moments of creativity. Just because you …
 
Trauma-Informed Design ResearchTrauma is common within society at large and is particularly prevalent amongst vulnerable populations, First Nations peoples and people with Lived Experience of mental health issues. Trauma informed practice is a strengths-based framework that supports responsiveness to the impact of trauma, enabling physical, psychol…
 
Reimagining ethnography during COVID with adults, kids and carsCovid-19 has been the catalyst for reimagining the way the ABC conduct design research. What we’ve learnt along the way (from planning, to conducting and analysing) has become grounded in our practice. Come and learn about the impact this has had on our processes, products and audience …
 
Gloves in the time of Corona - Guerrilla Testing in a PandemicHow do you get real people to test a physical prototype during a pandemic? Alana Wade and Serena Lai, user researchers at the Digital Transformation Agency, will share their personal 2020 experiences. They needed to conduct research on a government device, testing a facial recognition fe…
 
Embracing Diversity in ResearchWhat do you do when you need to work with a very specific group of people? How do you approach research for those with disabilities or from different cultures or age groups? Maybe you have to test a product with a group of young teenagers or those who aren’t quite as tech-savvy? We’ve uncovered valuable insights about…
 
Teaching an Old Dog New Tricks: Moving from Experience Design Research to Product Design ResearchThis presentation follows my journey as I take on a new role in a new organisation that has a super strong product focus. Watch as I stumble through new ideas, challenges and techniques. As I grapple with what it means to move from being an Experience D…
 
Exploring Health Sector Complexity through Design ResearchBeing adaptive in approach is key in research, especially when it comes to facing complex scenarios in an increasingly complex world. More and more, we are seeing governments and organisations opting to apply research and design-led approaches to decision making. As design researchers, it is…
 
Finding the Sweet Spot: Leveraging Insights to Shape Strategic DirectionI work in the Australian superannuation industry – an industry which is complex, typically conservative, highly regulated and characterised by customer apathy and disengagement. We’ve been striving to drive customer-centric change at UniSuper for 3-4 years now, leveraging resea…
 
People, Purposes, Patterns & Problem SpaceHow can your org go deep? How can it find 1000 more opportunities to support by studying the patterns that come from people's inner thinking as they pursue their purposes? Indi will unfold a way to bring this powerful perspective to your organization.UX Australia
 
So You’ve Earned a Seat at the Table. What’s Next?Over the past couple of years, “having a seat at the table” has become one of the most widely-discussed topics in the research community. However, once that seat has been earned, many researchers struggle to adapt to the needs and expectations of senior leaders and stakeholders, which are typically …
 
Sociolinguistics, Design Research, and You: How to Languate GooderJoin me to explore the intersection of sociolinguistics - that is, how and why we talk the way we do - and design research. Learn how applying core concepts from sociolinguistics can improve the way you conduct your work. Have you ever thought about...How the way you sound, and the w…
 
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