This is the Help Desk Central Podcast. A show about the ins and outs of working in a help desk role. This podcast is for level one and level two help desk analyst, as well as for system and network administrators so we can all learn to work as a team to provide end users with the best experience possible.
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IntroductionBrian Reyes
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What is the Help Desk?Brian Reyes
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The Ticketing SystemBrian Reyes
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Workflow EfficiencyBrian Reyes
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Quick Tip Tuesday - Updates and UpgradesBrian Reyes
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