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Loyalty Wired

Loyalty Wired

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Loyalty industry podcasts tailored for marketing professionals. Stay ahead with the latest news and best practices from around the globe, designed to empower, inform and inspire. Brought to you by Loyalty Wired.
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Loyalty Talk

Michael Bietenhader

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Der Loyalty Talk ist ein Podcast rund um das Thema Loyalty-Marketing. Aufschlussreiche und praxisnahe Gespräche mit Experten aus der CRM- und Loyalty-Welt und Insights zu aktuellen Themen, Erfolgsfaktoren, Herausforderungen und Trends im Loyalty-Marketing.
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Let's Talk Loyalty

Paula Thomas

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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/
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Loyalty Leaders Podcast

Tommy Danielsen

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Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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money loyalty legacy

money loyalty legacy

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A podcast made for the people! Our genre consists of true crime; where we interview former mafia wise guys, to ex-cartel members. we also have some of the top fighters in the UFC interviewing former and current champions. We are willing to interview everyone; our other interviews consist of sit-downs with world-famous actors, musicians, and everyone in between.
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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ZorkCast Podcast has a renewed focus and emphasis on casino loyalty and the intersection between casino loyalty schemes with traditional travel loyalty programs. Plus: Yo-Eleven Minutes Mostly Vegas. No BS. Casino Experience +more ZorkCast, a chat about Vegas, Casino Loyalty, Travel Loyalty, gambling and luxury travel focusing on experiences: #PaxEx (Passenger Experience) and #CasinoEx (Casino Experience) are significant areas of conversation and exploration. Join us, and please DM or email ...
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The Truth behind Loyalty

Amanda Cromhout

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The Truth behind Loyalty is a knowledge-sharing series of podcasts, where Amanda Cromhout, founder and CEO of Truth shares her almost 25+ years of experience and learnings in the field of loyalty & CRM. This series is aimed at all professionals working in loyalty and marketing.
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Nerd Loyalty

Nerd Loyalty

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Nerd Loyalty needs your support! ร่วมสนับสนุนรายการพ็อดแคสต์เล็กๆ ของเราได้ที่ patreon.com/nerdloyalty ========== วิทย์ทุกที่ ดีทุกท่า บทสนทนาของเด็กเนิร์ดที่เอาเรื่องวิทยาศาสตร์ในชีวิตประจำวันมาเล่าให้ฟัง Nerd loyalty (n) ไม่ใช่ผู้จงรักที่เนิร์ด และไม่ใช่คนเนิร์ดผู้ภักดี แต่เป็นผู้ที่จงรักภักดีในความเนิร์ด
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The Loyalty Minute

Rob Gallo

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One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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Loyalty Out Loud

Presented by Capillary

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The loyalty industry landscape changes daily, and it's almost impossible to stay on top of new trends, marketplace shake-ups, or stories of the past that shaped where the industry is today. That's why Loyalty Out Loud will tackle a different topic with new guests every episode, digging into the industry's past or shooting into its future at any minute.
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Liquid Barcodes introduces the “Live Loyalty” podcast – the only podcast in the world dedicated to sharing the latest ideas in loyalty marketing in convenience retail. Every week we share articles designed to showcase the most powerful loyalty marketing initiatives by the greatest convenience brands. Instead of finding the time to read or research online, we've developed this efficient and exciting opportunity for you to listen to our articles to learn the latest in loyalty marketing. Our ho ...
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Loyalty programs are great ways to increase sales. It costs up to three times more money to acquire new customers than it does to sell something to an existing customer. Other resources pin this number anywhere from four to 10 times more. However, any way that you slice it, acquiring new customers is expensive
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Loyalty Bl Arabi is a conversational podcast featuring loyalty experts and business leaders from the GCC & MENA regions. It’s the world’s first podcast for loyalty in Arabic. From the latest developments to news to everyday stories, you can expect an insightful talk that keeps you on top of the loyalty industry. We’re a community-oriented project and we’d love you to join our growing network.
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Welcome to our podcast, which connects Charles Dickens’ portrayal of loyalty in A Tale of Two Cities with society’s current views of loyalty and how it has been affected by social media. A Tale of Two Cities stresses the importance of loyalty, whether it is loyalty to family as evidenced by Lucie supporting her father, or loyalty to an idea, as shown through the use of the code name Jacques in the revolution. We are looking to bring Dickens’ idea of loyalty into our current society by explor ...
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English podcast- 4th period Moises A. Angie O. Josh S. We believe that in order to succeed in life you have to do be dedicated to something. By dedicated we mean you have to willing to do what it takes to accomplish your goals through dedication and be loyal to what you want, because if you aren’t then you will be focused on other things and let distractions get in the way by stopping you from succeeding . We went to go ask people questions about their thoughts on how loyalty and dedication ...
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Motivating Royalty - Inspiring Loyalty

Jeremiah Van Wagner

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We are all called to be royalty; we are the kings and queens over our decisions, over our households, and over our empires. It is time that we stand up and stand by our commitments. We have to hold ourselves accountable for the promises we have made to ourselves. We are here to share motivation for the majestic you that is ready to shine forth. And to inspire loyalty to our commitments. We are in this together, and together we can do the impossible. Thanks for stopping by, I hope that you be ...
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show series
 
Podcast Takeover: Michael Bietenhader zu Gast im Hello $FirstName Podcast von Rasmus Houlind Diese Episode ist wieder einmal ein Takeover eines anderen Podcast. Ich war vor einiger Zeit zu Gast im Hello $FirstName Podcast von Rasmus Houlind. In seinem Podcast diskutiert Rasmus mit verschiedenen Marketing Experten über das Thema Personalisierung. In…
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Louis Taylor speaks about the future of fighting. What it’s like training with khabib nurmagomedov overseas. The real Jake Paul and his experience with him. What the future of combat sports is and ultimately his legacy. ★ Support this podcast on Patreon ★money loyalty legacy
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In this episode, Dr. Joseph Michelli explores the critical role of artificial intelligence (AI) in enhancing customer experience while emphasizing the importance of preserving human connections. He discusses how AI can streamline operations and personalize customer interactions but warns against allowing it to replace genuine human empathy. The epi…
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Send us a text Loyalty360 recently spoke with Paul Nguyen, Senior Marketing Manager at Upper Deck, a leading brand in the trading card and memorabilia industry. Paul shared valuable insights into Upper Deck’s approach to customer loyalty, particularly through their innovative My MVP 2024 promotion. This program highlights the importance of fan enga…
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This episode available on Let's Talk Loyalty & Loyalty Please note this episode was recorded in November 2024. The Wiser Loyalty podcast series for Let’s Talk Loyalty shifts its focus in 2025 to interview a series of C-Level executives who are influential in leading change in customer loyalty and loyalty marketing. Loyalty Academy™ Executive facult…
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In Episode 39, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Claudia Infante about how Margaritaville is engaging and balancing the loyalty game in a non-traditional way to capture emotion and connection to enhance revenue and profitability…
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ON THIS EPISODE: Michael Mason Trager discusses: Wynn Upgrades and the Phrase "Subject to availability" *Available Upgrades commercial (upgrade program) versus comp wise *There is a pool for sale and a pool for upgrades, nobody is talking about this *Length of Stay *Casino Hotels we use those for players *This references Black Card Upgrades at Wynn…
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John Alite, a Former Gambino Mafia enforcer, turned best selling author, turned international public speaker, discusses traveling the entire world and immersing himself in various cultures on every continent, while being wanted by the international police authority (Interpol) John also speaks about his start in the Italian mafia and his rise to pow…
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Pt 2 of 3 part series wirh Anthony “Hootie” Russo who is a former Gambino Crime Family Associate born in New York City. Anthony was destined to be a street guy, as that’s all he had dreamed of being since he was a child. In this episode, Anthony discusses the highs and the lows of “La Cosa Nostra.” Throughout this interview, Hootie keeps it 💯 on wh…
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Send us a text As marketing, and the technologies powering it, are becoming increasingly complex, brands that are striving to connect with customers on a deeper level must navigate emerging challenges like anonymous website traffic and fragmented data. To stand out, companies must embrace advancements that enhance personalization and drive loyalty …
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Shonie “Mr International” Carter is a UFC Veteran, a Bellator Veteran, a WEC World Champion, a King Of The Cage World Champion. With 100’s of professional fights across the world, Shonie is one of the most decorated martial artists’ to ever compete in MMA, as well as kickboxing. Aside from his insane fight history, Shonie has some of the best stori…
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In this episode Charlie Hills interviews Mary Beth Bell, a Senior Advisor at Valuedynamx, focused on driving growth in the U.S. market. With nearly 25 years of experience in the pay-for-performance space, MB has developed a deep expertise and passion for all things loyalty commerce. MB is also a true rewards enthusiast, racking up over 500,000 rewa…
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Louis Taylor is from the rough streets of the south west side of Chicago, Illinois.. Louis grew up immersed in the violent gang culture of Chicago, where he dreamed of ascending to bigger and better things.. Louis made his dreams come true, by becoming the first PFL middleweight world champion and winning 1 million dollars in that same championship…
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Cody “No Love” Garbrandt’s story originates in humble beginnings, in an environment that was both chaotic and often violent. As a kid, Cody grew up fighting in both the streets, as well as the gym, with the quest to one day achieve greatness as a professional fighter.. Cody’s determination and hard work paid off, as he was signed with the UFC and e…
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Anthony “Hootie” Russo is a former Gambino Crime Family Associate born in New York City. Anthony was destined to be a street guy, as that’s all he had dreamed of being since he was a child. In this episode, Anthony discusses the highs and the lows of “La Cosa Nostra.” Throughout this interview, Hootie keeps it 💯 on what “the life” is REALLY like as…
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Shonie “Mr International” Carter is a UFC Veteran, a Bellator Veteran, a WEC World Champion, a King Of The Cage World Champion. With 100’s of professional fights across the world, Shonie is one of the most decorated martial artists’ to ever compete in MMA, as well as kickboxing. Aside from his insane fight history, Shonie has some of the best stori…
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Send us a text Loyalty360 had the pleasure of speaking with John Sellers, Head of Rewards at Bank of America and 2024 Loyalty Expo Champion of Customer Loyalty honoree. Bank of America’s Preferred Rewards program boasts 11 million members and leverages technology and engaged associates to provide personalized value. Mark Johnson, CEO of Loyalty360,…
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In this episode, Dr. Joseph Michelli discusses critical customer experience trends for 2025, leveraging his expertise as a consultant, author, and professor of service excellence. He predicts that AI will evolve from an assistant to orchestrating customer journeys, focusing on the integration of efficiency and personalized care. Dr. Michelli also f…
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Send us a text As the digital experience becomes a bigger and bigger part of a buyer’s journey, brands must quickly adapt to meet the evolving preferences of their customers. Nowhere is this truer than with Gen Z, a generation that expects seamless, personalized, and mobile-first experiences. Fat Brands, a global leader in franchising with over 2,3…
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Capitec Live Better Rewards is 3.5 years old in a banking environment which is only 24 years old. However, age is meaningless as Capitec holds a 60% market share in South Africa’s retail banking industry, with 24 million clients. 22m of these clients are part of its rewards programme, called Live Better. It has already been re-launched, which epito…
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Anthony Ruggiano Jr. grew up emersed in the mafia from an early age. His father was Anthony "Fat Andy" Ruggiano Sr. Anthony Jr. is also the cousin of former Bonnano mafia enforcer, Gene Borrello. In this episode, Anthony talks about what it was like being close friends with John Gotti Sr. and how being involved with one of the most powerful crimina…
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ON THIS EPISODE: We debut the Yo-11 Podcast Ponder segment. Today's question: "If you had to choose your favorite high limit room to "do your business" which hotel property (high limit room) would you choose?" Also Michael Trager discusses: *Concept of maximizing tier benefits *Masterclass, which is now the Connoisseur Series | Wynn Las Vegas and E…
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WINNER OF TOP CHEF COLORADO JOE FLAMM TALKS THE REALITY TV, CHICAGO, BEST RESTAURANTS IN THE WORLD, PARTYING ON BIGGEST REALITY TV SHOW, INFLUENCE OF CHICAGO, OWNING BEST RESTAURANT IN CHICAGO, NIGHTLIFE, ALCOHOL, BIG DISHES IN THE WORLD. ★ Support this podcast on Patreon ★money loyalty legacy
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Phil Hawkins, a loyalty veteran with over 30 years experience in the loyalty industry and a well known leading loyalty personality in Australia. Expertise in coalition programs, working extensively with Flybuys in Australia over several stints, from its inception in 1993. With leading roles at National Australia Bank, Coles and Myer, Phil has loyal…
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Gene Borrello was a former Mafia enforcer for the Bonnano Crime family, one of the most powerful organized crime groups in the country. In this episode, Gene talks about his ascension into the life of crime; where he gives detailed accounts of everything from street fights to shootings, to robberies and everything in between. gene talks about his m…
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KIMBERLY BROWN IS THE DAUGHTER OF NFL STAR JIM BROWN, THE GREATEST RUNNING BACK OF ALL TIME. IN THIS EPISODE SHE TALKS ABOUT HER FATHER, JIM BROWNS, LEGENDARY PARTIES IN THE HOLLYWOOD HILLS, MEETING MUHAMMAD ALI, WIZ KHALIFA, PARTYING WITH SHAQ, AND GIVES DETAILED STORIES OF GROWING UP BEING AROUND THE BIGGEST CELEBRITIES IN THE WORLD AND THE NETWO…
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Is getting healthy one of your New Year’s resolutions? In this episode, our expert panel explores how incorporating health and wellbeing features can help brands build deeper emotional connections with their customers.We’re joined by an incredible line up of guests - Ros Netto of Virgin Active, Kylie Howe of WithU and Anya Jones, formerly of AXA He…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. As 2025 kicks off, Paula Thomas and Pooja Venugopal today look back at some of the highlights for the show in 2024 and announce some exciting changes for 2025. Show Notes: 1)Let's Talk Loyalty 2)www.Loyalty.TV. 3) Paula Thomas 4) Pooja…
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ON THIS EPISODE: Today we discuss Hyatt's partnership with Venetian/Palazzo and what we know so far. Hyatt Press Release: Iconic luxury resort on the Las Vegas Strip to join World of Hyatt, expanding Hyatt’s distribution in a key market that matters to guests and travel planners Las Vegas Rewards Roundup: Venetian/Hyatt, W/Marriott And Treasure(y) …
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ON THIS EPISODE: Nevada Gaming Commission revoked the gaming license of former Resorts World president Scott Sibella. From a tweet that Vital Vegas shared, it's interesting to dissect this statement a bit. FinCEN | What is the Casino Telling the Government How to Pronounce Patisserie Join the TravelZork FB Group -> HERE TravelZork Travel ZorkFest W…
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In this episode, Dr. Joseph Michelli takes a moment to express his gratitude and share plans for the upcoming year. He announces a brief hiatus to enjoy the holiday season and reveals exciting content awaiting listeners in January, including discussions on the latest customer experience and leadership trends for 2025. Additionally, Dr. Michelli tea…
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today’s interview features the SAS Group, the Swedish airline holding company originally formed in 1946 after the merger of the three Scandinavian flag carriers serving Sweden, Denmark and Norway. It is now Scandinavia's leading airlin…
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Send us a text David’s Bridal stands as a powerhouse in the bridal retail market, with one out of every three brides in the United States walking down the aisle in one of their gowns. Kelly Cook, President of Brand Technology and Finance at David’s Bridal, explains that this prominent position not only fuels their dedication to brides but also thei…
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This episode focuses on Arnold Clark Rewards… the new loyalty programme from Arnold Clark. With Emily Walker, the Head of Media & Brand Marketing for Arnold Clark. And Hema Kukadia, a Partnerships Account Director at Mando-Connect. Today we will be learning about their favourite loyalty programmes, how Arnold Clark Rewards is delivering for custome…
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In Episode 37, Loyalty Summit Global Chair David Feldman caught up with loyalty thought leader and frequent flyer program expert Gary Leff to talk about this week’s big loyalty program updates and announcements from Alaska, American, and Southwest.
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After an amazing first year of "The Wiser Loyalty Series", Founder and CEO of Let's Talk Loyalty and Loyalty TV, Paula Thomas, today hosts an episode with the brains behind the series. Today's epsiode explains how the partnership between Let's Talk Loyalty and The Wise Marketer group is evolving even further. Paula's guests are Bill Hanifin and Aar…
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Send us a text Memorable experiences are a key part of creating lasting customer relationships, and Häagen-Dazs Shops are taking steps to enhance its approach. In this conversation with Maya Pocock, Brand Marketing leader for Häagen-Dazs Shops, Loyalty360 CEO Mark Johnson gets the inside scoop into how the iconic ice cream brand is building loyalty…
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In this episode, Dr. Michelli shares ten invaluable tips to help businesses thrive during the intense holiday season, drawn from his extensive experience with companies like Godiva Chocolatier. As the countdown to Christmas begins, he emphasizes the importance of maintaining a balance between efficiency and the human touch in customer service. Dr. …
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today we’re back with our friends in the MOL Group, an integrated, international oil and gas company, headquartered in Budapest, Hungary. MOL Group is active in over 30 countries, with a workforce of 26,000 people, and a market capital…
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Send us a text Cava, a Mediterranean-inspired restaurant chain with over 340 locations has carved out a unique space in the competitive fast-casual dining industry. Known for its fresh ingredients and vibrant Mediterranean flavors, the chain has not only captured the attention of health-conscious diners but also the loyalty of investors. In line wi…
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This episode of Let's Talk Loyalty is in Spanish. En el episodio de hoy, nos adentramos en el fascinante mundo de Serviclub, el programa de lealtad que ha cautivado a millones en Argentina. Con más de 25 años de experiencia, Serviclub ha redefinido la fidelización de clientes, ofreciendo una propuesta de valor única que combina beneficios exclusivo…
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In Episode 36, Loyalty Summit Global Chair David Feldman caught up with loyalty mentor Henry Christian to talk about the many faces and hats of a typical loyalty manager, as well as tips and tricks to navigate the complex role of running loyalty in an organization.
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The Wiser Loyalty Podcast Series is a production of Let’s Talk Loyalty and The Wise Marketer. In each episode, executive faculty members from the Loyalty Academy™, Bill Hanifin, and Aaron Dauphinee,, join you to dig in deep to topics based on courses in the Loyalty Academy’s Certified Loyalty Marketing Professional™ program. This month’s topic is b…
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