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The Podcast that teaches SERVICE over Sales! The podcast episodes cover the Business and Service side of the Service Plumbing industry. Chris Fresh, The Plumbing Sales Coach and Host, covers a variety of topics related to providing a better overall customer EXPERIENCE for the customer. Be prepared to learn a consistent approach to how CF views Service Plumbing! Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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What are you doing...or not doing, in order to get to the next level? In this episode, CF uncovers 3 things that are a must if you want to level up! Don't miss it! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF discovers & uncovers, through his own story, exactly what's required for success...and it's not what you think, it's not what they tell you in the books, & it's not what the experts are saying. Tune in to find out exactly what it is! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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In this episode, CF discusses what we've taught other owners & other companies to do...exactly just that...double or even triple their profits in a short amount of time! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF talks about the biggest mistake made when diagnosing and how you can avoid it. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF is going to break down not only how to identify someone's buying style but how to speak into it. Convert more tickets & raise your ticket average! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, Chris breaks down how personality profiles can effect the team's ability & the overall culture of your company. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF talks about the #1 thing you must do in order for your company to EVER become unified. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF talks about the intangibles of culture and how what you focus on inside the company will ultimately end up determining the culture more than anything else. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF details how you should price your plumbing services not only in a way that meets profitability & margin, but also giving your team the flexibility and freedom to value stack, all while allowing the customer to invest in the plumbing rather than just spend money on it. Also, tune in for a free training! Don't miss out! --- Suppor…
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In this episode, CF discusses the key way to get rid of price objection...AND not only getting rid of the objection but getting people excited about making purchases with your company!! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF sits down with Alex Duta, founder of Albiware, to talk about restoration companies and what you should be looking for when wanting to hire one. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF breaks down how the customer's language is the only language they can understand, and if you're not speaking their language, you might as well not even be speaking at all! That and more! Don't miss out! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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It's not that there isn't any talent in your market, it's that you aren't attracting the talent. In this episode, CF discusses what to do when you can't find anyone to work for you. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF shares a story about a plumber who did just that & the needed skills for you to do the same! Also, be sure to tune in as we have a special giveaway opportunity! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Have you ever heard, "Let me talk to my husband?" or "I need to get another estimate." How do you overcome these objections from your customer? In this episode, CF uncovers a process that will help you overcome any objection in the home. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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In this episode, CF talks about the real reasons why people succeed and don't succeed, no matter if you set goals or don't set goals...that & more!!! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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When interacting with your customer, what are the things you are focusing on? In this episode, CF talks about how focusing on closing can actually keep you from converting. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF talks about how scheduling can actually keep your technicians from being able to convert...even how more calls can make you less money. That and more! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Are you curious or are you already decided? CF talks about the power of being curious in the home and how that leads to monster ticket averages! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Today, CF takes us on a call that he recently ran where every absolute indicator pointed to a broke - fix situation. Find out how it ended up turning into a $6300 call! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Today, CF breakes down the correct approach to building value and educating your customer when it comes to their plumbing problems. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF breaks down the main reasons why your techs are unable to convert and it's not always for the reasons you think! Check it out! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Sometimes we can be our own worst enemy! Today, CF uncovers some of the biggest lies we can put in our heads that keep us from greatness! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Trying to implement change? Frustrated or shocked it's not working? How DO you effect change? Tune into this episode as CF gives 3 steps that will assist in making a change that stays! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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How what you're saying behind closed doors is effecting the customer experience. Today CF covers 3 pivotal areas to keep this from happening! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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In this episode, CF dives into how a bad plan can out produce a good plan. Don't miss this one!! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Epic Plumbing, located in Pearland, Texas, joined our coaching program in 2020 and have grown immensely! In this episode, CF takes a look at the top 3 things that got them to where they are now! Listen in to get great tips for your business! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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In this episode, CF tackles the age old debate of the whole-house checklist. Is it keeping you from serving your customer well or is it a must? Tune in to find out! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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What kind of team are you building? What kind of culture do you want in your business? How do you get good people that represent you and your company well? Join CF in this episode as he talks with Ryan Englin of Core Matters, as they discuss strategies & skills to hiring. You can order Ryan's new book here. --- Support this podcast: https://podcast…
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Tune into this episode of The Fresh Approach for 6 steps to take your marketing to the next level. These steps can be utilized online and offline. Marketing is way more than just making the phone ring! Don't miss this episode! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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Join CF in this episode as he talks about the skill that all plumbers should possess and when done right, will give your customer the greatest confidence in you & your business. You DON'T want to miss this one! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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What is Brand Story? Do you have one? Is having a brand story even important? Check out this episode with CF to find out the answers to these questions and more! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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That’s right, the great debate! It gets settled here….today! Join CF in this episode as he talks about consumer confidence and how you can constantly show up for your customer in order to give them the best experience possible! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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In the service plumbing industry, your customer won't purchase based on product knowledge. So, what are they using to decide what to buy? Join CF in this episode to find out! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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Every service company could be doing one big thing that has major impact on the growth of business. Are you doing it? Find out in this episode! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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What does service actually look like? Join CF on this episode as he covers 3 major components of service and how they will enhance your own customer's experience! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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What do you do when your circumstances aren't quite what you expected them to be? Recently, CF randomly met a celebrity who had quite a story to share. In this episode, hear some of the takeaways learned from their conversation and how to put them into practice to benefit you and your team! We can all learn from each other....don't miss this episod…
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Have you ever wondered why some companies or organizations make it and others don't? In this episode, CF looks to his most recent trip to Africa, to identify 3 important gaps he learned as he observed multiple organizations and why some grow and others don't. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/su…
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When is the last time you paused and thought about the things or people you appreciate? In this episode, CF reminds us of three benefits in life that come when we stop to show and recognize our appreciation. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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Disney.....love it or hate it, there are many things we can learn from their business model. In this episode, CF talks about his most recent experience at Disney and challenges you to to find creative ways to give your customer the best experience possible! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/supp…
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In this episode, CF uncovers the top 3 ways to make the phone ring and what you as an owner or employee should be focusing on! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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You may not think much about merchandising. However, it is absolutely important to your company! In this episode CF explains merchandising as it relates to the service plumbing industry, while giving you 6 tips on how to use it strategically. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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As a business owner, you have a lot on your plate. It can seem like everyday demands so much but you have so little time. How do you go from, "I have a million things to do!" to, "I got them all done."? Well, tune into this episode, as CF talks on how to accomplish those things in order to create success in your company! --- Support this podcast: h…
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What's the best way to de-escalate an upset customer? Do you make things better or worse with your reaction? In this episode, CF gives you three elements you need in order to turn an angry customer situation into a positive experience. --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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Have you ever run a process or a method in your business that you saw someone else do... but you didn't get the same results? Today, CF goes over why this happens and the elements needed to obtain consistent results when running options and value stacking! This episode is packed! You don't want to miss it! --- Support this podcast: https://podcaste…
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Are you doing the one thing that will hold your company back? No matter what your business is, it's all about people serving people! How do you keep that quality of service as your company grows? And MOST IMPORTANTLY, What is the KEY 🔑 to scaling your company? Check out this episode of The Fresh Approach to find out the answers and more! --- Suppor…
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Communication is the power behind providing great service! So, what are you communicating to your customers and employees? Do you communicate too much or too little? Check out this episode as CF goes over communication and how it is used to set expectations, update, educate, inform and so much more! --- Support this podcast: https://podcasters.spot…
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In this episode, Chris unpacks ways to be consistent, why it's so important, and how it will be the reason you and your company will be successful! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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With all the marketing available these days, where should you invest your money to get the most return? How do you get people to notice your company and brand? Chris answers this and more in this episode of The Fresh Approach! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support…
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Why the strategy you choose effects how you do everything else! If you don't have a clear strategy, you're guessing at everything else! --- Support this podcast: https://podcasters.spotify.com/pod/show/theplumbingsalescoach/support
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