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Вміст надано Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
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Designing an Excellent Customer Experience In 3 Stages

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Manage episode 357522528 series 1308342
Вміст надано Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

Most people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff.

While having good customer service is important, it’s not a thing that’s necessarily going to help your business grow or generate excitement about it from your clients. That’s where having an impeccable customer experience comes in!

But how do you design one for your business? There are three elements (or stages) to this: the first sets the tone for your relationship with each client, the next creates your path to success, and the last one wraps everything up and sets you (and your client) up for continued success.

In this next episode of Promote Yourself to CEO, you’ll learn all about those three elements. I take you through every stage one-by-one and include all of the systems, pieces, considerations, and questions you should implement or think about for each to create an excellent experience for your clients.

On this episode of Promote Yourself to CEO:

4:11 - I talk about the five systems you need for the first element: client onboarding.

10:50 - How can your clients get the best results? This is all about setting expectations.

12:54 - What’s the third area to shore up in your client onboarding process? (And what is the key to making it work)?

16:32 - The final piece of onboarding is incredibly powerful to make sure that everything starts off on the right foot.

19:37 - Your path to success lies in this next element of your customer experience plan. Here are a couple of areas to think about as you map it out.

28:19 - Too often, entrepreneurs wait to do this. So you’ll need to be proactive in this next step on your success path.

30:39 - How can you keep your clients committed to the process of going through your entire program? I reveal the final piece to your success path.

33:56 - I discuss four steps to think about as you complete the implementation of your customer experience plan for each client.

Mentioned in Designing an Excellent Customer Experience In 3 Stages

Are you running your business… or is your business running you?

It’s time to get your business in order so you can step into your role as a confident, in control CEO! Join Racheal Cook for this free 4-part training series May 20th-24th to sustainably scale your business with more ease and less stress.
RSVP at http://www.theceocollective.com/success

  continue reading

422 епізодів

Artwork
iconПоширити
 
Manage episode 357522528 series 1308342
Вміст надано Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

Most people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff.

While having good customer service is important, it’s not a thing that’s necessarily going to help your business grow or generate excitement about it from your clients. That’s where having an impeccable customer experience comes in!

But how do you design one for your business? There are three elements (or stages) to this: the first sets the tone for your relationship with each client, the next creates your path to success, and the last one wraps everything up and sets you (and your client) up for continued success.

In this next episode of Promote Yourself to CEO, you’ll learn all about those three elements. I take you through every stage one-by-one and include all of the systems, pieces, considerations, and questions you should implement or think about for each to create an excellent experience for your clients.

On this episode of Promote Yourself to CEO:

4:11 - I talk about the five systems you need for the first element: client onboarding.

10:50 - How can your clients get the best results? This is all about setting expectations.

12:54 - What’s the third area to shore up in your client onboarding process? (And what is the key to making it work)?

16:32 - The final piece of onboarding is incredibly powerful to make sure that everything starts off on the right foot.

19:37 - Your path to success lies in this next element of your customer experience plan. Here are a couple of areas to think about as you map it out.

28:19 - Too often, entrepreneurs wait to do this. So you’ll need to be proactive in this next step on your success path.

30:39 - How can you keep your clients committed to the process of going through your entire program? I reveal the final piece to your success path.

33:56 - I discuss four steps to think about as you complete the implementation of your customer experience plan for each client.

Mentioned in Designing an Excellent Customer Experience In 3 Stages

Are you running your business… or is your business running you?

It’s time to get your business in order so you can step into your role as a confident, in control CEO! Join Racheal Cook for this free 4-part training series May 20th-24th to sustainably scale your business with more ease and less stress.
RSVP at http://www.theceocollective.com/success

  continue reading

422 епізодів

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