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Вміст надано Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
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7 Ways to Upgrade Your Client or Customer Experience

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Вміст надано Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

According to American Express, people will pay 86% more if you give them an impeccable customer experience. That’s why providing a great experience after the purchase is one of the best ways to differentiate yourself, your brand, and your business from your competitors.

So how can you improve the customer experience of your company? It’s all in the delivery of whatever you offer, whether you’re selling a product (physical or digital) or a service. Today on the Promote Yourself to CEO podcast, you’ll learn about seven ways to upgrade the delivery process of your offer that’ll have your clients or customers loving you and your business.

On this episode of Promote Yourself to CEO:

4:41 - Clear containers for your offers helps you as well as your clients or customers. How?

8:28 - With so much small business competition, how can you develop relationships with your clients so that they remain loyal to yours?

11:45 - Have a clear vision for your customer experience and create a success path to help buyers get there.

13:20 - Do you follow up after the purchase? I discuss how to create checkpoints and proactively reach out.

17:44 - You’ll need to proactively coach your clients or customers on this as well.

21:05 - What can you use to improve your customer experience on an ongoing basis?

24:57 - The last way to upgrade your customer experience is easier said than done, but it must be done for a sustainable business.

29:22 - To wrap the show, I quickly recap the seven ways to upgrade your customer or client experience.

Mentioned in 7 Ways to Upgrade Your Client or Customer Experience

Are you running your business… or is your business running you?

It’s time to get your business in order so you can step into your role as a confident, in control CEO! Join Racheal Cook for this free 4-part training series May 20th-24th to sustainably scale your business with more ease and less stress.
RSVP at http://www.theceocollective.com/success

  continue reading

422 епізодів

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iconПоширити
 
Manage episode 358112337 series 1308342
Вміст надано Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist, Racheal Cook MBA: Small Business Owner, and Business Growth Strategist або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

According to American Express, people will pay 86% more if you give them an impeccable customer experience. That’s why providing a great experience after the purchase is one of the best ways to differentiate yourself, your brand, and your business from your competitors.

So how can you improve the customer experience of your company? It’s all in the delivery of whatever you offer, whether you’re selling a product (physical or digital) or a service. Today on the Promote Yourself to CEO podcast, you’ll learn about seven ways to upgrade the delivery process of your offer that’ll have your clients or customers loving you and your business.

On this episode of Promote Yourself to CEO:

4:41 - Clear containers for your offers helps you as well as your clients or customers. How?

8:28 - With so much small business competition, how can you develop relationships with your clients so that they remain loyal to yours?

11:45 - Have a clear vision for your customer experience and create a success path to help buyers get there.

13:20 - Do you follow up after the purchase? I discuss how to create checkpoints and proactively reach out.

17:44 - You’ll need to proactively coach your clients or customers on this as well.

21:05 - What can you use to improve your customer experience on an ongoing basis?

24:57 - The last way to upgrade your customer experience is easier said than done, but it must be done for a sustainable business.

29:22 - To wrap the show, I quickly recap the seven ways to upgrade your customer or client experience.

Mentioned in 7 Ways to Upgrade Your Client or Customer Experience

Are you running your business… or is your business running you?

It’s time to get your business in order so you can step into your role as a confident, in control CEO! Join Racheal Cook for this free 4-part training series May 20th-24th to sustainably scale your business with more ease and less stress.
RSVP at http://www.theceocollective.com/success

  continue reading

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