Кращі подкасти про Julien Smith (2024)

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Trust but verify | Derrick Smith II | Ep. 93 11:50

9h ago11:50

11:50

Derrick Smith II shares lessons on how AI has worked for him, and where he's fallen short in using it. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:22 - Derrick Smith II 00:02:09 - AI-powered CSM tools: friend or foe? 00:03:11 - The dangers of over-relying on t…

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The expert's dilemma | Pallavi Gadepalli | Ep. 92 12:32

1d ago12:32

12:32

PM-turned-CSM-turned-PM-turned-founder Pallavi Gadepalli shares what made her successful and how her new project builds upon it. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:00:30 - Rob’s train adventure begins 00:00:56 - Meet Pallavi: from developer to founder 00:02:26 …

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Empathy isn't everything, but not having it is | Ep. 91 13:08

4d ago13:08

13:08

Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: …

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PHILIPPE FESTOU - Silenzio

22h ago

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Programme de PHILIPPE FESTOU pour webSYNradio : sILENZIO. Conçue comme une œuvre radiophonique, un horspiel, le 'soundtrack' est aussi conçu pour pouvoir s'émanciper de l'image. Inspiré du livre "L'oreille au monde" de Philippe Festou (éd. Delatour). À partir du mythe de la Sibilla Cumana dont les mots doivent être entendus dans le son du vent, s'e…

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Leading from any seat | Arit Nsemo | Ep. 90 13:31

5d ago13:31

13:31

Arit Nsemo is a CS leader with a secret: you don't need the title to inspire or to impact change. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The toilet paper analogy 00:16:00 - Introducing Arit 00:56:00 - Leading from any seat in CS 02:08:00 - Shifting the…

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Interview tips from an ex-Meta recruiter | Zack Zweber | Ep. 89 13:46

5d ago13:46

13:46

If you're wrestling with this job market, Zack Zweber's got some tips for your next interview. Sign up for Lifetime Value's newsletter, with news you can use for early stage technology professionals: https://lifetimevalue.link/subscribe Timestamps: 00:00:00 - Setting the stage for economic value in CS 00:01:00 - From Meta to freelance 00:02:17 - Th…

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Beabadoobee - Coming Home 15:51

4d ago15:51

15:51

Beabadoobee is an award-winning singer and songwriter from England who’s been releasing music since 2017. Her third album is called This Is How Tomorrow Moves. It came out in August 2024 and went to #1 on the UK charts. She made the album with her bandmate Jacob Bugden and with producer Rick Rubin at his studio, Shangri-La, in Malibu. And for this …

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Serving up servant leadership | Kathy Fava | Ep. 88 15:53

6d ago15:53

15:53

Kathy Fava know what it's like to work for a tone deaf boss, and she's here to tell you why that ain't it. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Embarrassing path to servant leadership 00:00:25 - Intro 00:01:54 - Kathy’s natural approach to leadership…

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C/C/M Podcast Episode #141: Holly Aitchison 1:34:23

5d ago1:34:23

1:34:23

This week I am joined by HOLLY AITCHISON: THE Comics Professional! Listen in as we chat about her experience and drive to translate the amazing Graphic Novel HANAMI: You, Me, & 200 Sq Ft in Japan by Julia Cejas, KING GIZZARD AND THE LIZARD WIZARD, coffee origins, making comics, and MORE COMICS! Find HANAMI Here: https://www.humanoids.com/book/1449 …

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The early stage blues | Ep. 82 12:18

11d ago12:18

12:18

The guys dig through Reddit and find a familiar early stage story. Turns out we can read and write, too. Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:12 - A challenging CSM role 00:02:51 - The reality of customer success without a sales team 00:04:28 - The complexities of wear…

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Homo economicus | Ed Powers | Ep. 86 14:45

12d ago14:45

14:45

BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business. Sign up for Lifetime Value's weekly newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The science 00:01:37 - The customer success statement that triggered Ed 00:03:02 - “Customers churn because of value” debate begins 00:05:10 - Value and cost as…

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The freedom to connect | Julien LeTerrien | Ep. 85 13:14

13d ago13:14

13:14

Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique. ⏱️ Timestamps: 00:00:00 - Tom Brady’s never done customer success 00:00:32 - Kicking off with Julien from Mobilexpense 00:01:09 - Introducing travel and expense management 00:02:16 - Passion and building customer relationships 00:04:5…

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AI is your friend (promise) | Rich King Gawlas | Ep. 84 10:44

14d ago10:44

10:44

Rich King Gawlas set out to bridge the gap around artificial intelligence in customer success. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - RIP KFC buffet 00:00:30 - Introducing Rich King Gawlas 00:01:56 - Bridging the AI knowledge gap in customer success 00:02:37 - AI education …

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Artificial Superpowers | Lihong Hicken | Ep. 83 12:18

15d ago12:18

12:18

Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - A bold analogy 00:00:22 - Introductions and some voice cracking 00:01:23 - AI in customer success 00:02:37 - From long onboarding to…

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Chasing inbox zero | Ep. 82 15:04

18d ago15:04

15:04

What is inbox zero, and should you be chasing it? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Referee Rob with the i…

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One size fits none | Danny Luu | Ep. 81 10:51

19d ago10:51

10:51

Danny Luu is relatively new to CSMing, so he's still learning a lot. What's his one tip for others in the same boat? Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Rob remembers 00:00:33 - Welcoming Danny Luu 00:01:06 - From Wells Fargo to tech 00:02:37 - CS i…

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Remi Wolf - Soup 18:49

20d ago18:49

18:49

Remi Wolf is a singer and songwriter originally from Palo Alto, California. She’s been releasing music since 2019. She performed at Coachella in 2023, and has toured with Olivia Rodrigo, Lorde, and Paramore. Her second album, Big Ideas, came out in July 2024. I talked to Remi about how she and her collaborators wrote and produced the song “Soup.” H…

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Growing up sucks | Will Hance | Ep. 80 11:52

20d ago11:52

11:52

RevSetter VP of Sales and CS Will Hance remembers the good old days. Maybe those are rose colored glasses he's wearing. Subscribe to the Lifetime Value newsletter! News, humor, and NO ebooks: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Tough love 00:00:47 - Will Hance and RevSetter 00:01:40 - Balancing sales and customer success …

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The language we learn | Lauren Berg | Ep. 79 12:18

21d ago12:18

12:18

Lauren Berg wants everyone to pay just a little bit more attention to the language they use. It means all the difference. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Pirates 00:01:20 - From jou…

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Adaptive Communication | Corey "CJ" Joyner | Ep. 78 12:02

22d ago12:02

12:02

Technical support specialist Corey "CJ" Joyner talks to people all day long. What's the #1 thing he's learned? ⏱️ Timestamps: 00:00:00 - Banana cognac 00:00:23 - Corey Joyner joins The Daily Standup 00:01:28 - The art of communication in client interactions 00:02:35 - Curiosity and attitude in networking 00:03:52 - Does a direct ask for help ever w…

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C/C/M Podcast Episode #140: Kody Okamoto 1:24:20

25d ago1:24:20

1:24:20

This week I am joined by KODY OKAMOTO, the creator of the great webcomic KEEPING TIME! Listen in as we chat about the band MOON TOOTH, Kody's approach to depicting the early 2000's, the origins of KEEPING TIME, and ALL the social media questions! Check out KEEPING TIME here: https://www.keepingtimecomic.com/ Kody's Socials Twitter: ⁠https://x.com/k…

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Gainsight + Staircaise AI - Our thoughts | Ep. 77 12:18

25d ago12:18

12:18

Customer success platform leader Gainsight acquires artificial intelligence startup Staircase AI. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ …

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Shove it, imposter syndrome | Kinsey Wheelis 13:54

26d ago13:54

13:54

By all accounts, Kinsey Wheelis knows what she's doing. Still, imposter syndrome rears its ugly head. Here are her tips for putting it in its place. Subscribe to the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Shove it, imposter syndrome! 00:01:02 - Kinsey Wheelis joins The Daily Standup 00:01:25 - Facing imposter syn…

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A B2C-to-B2B evolution | Georgia O'Farrell 13:47

27d ago13:47

13:47

Georgia O'Farrell's company is changing from a consumer app to an enterprise offering. What are the pros and cons? ⏱️ Timestamps: 00:00:00 - A B2C-to-B2B evolution 00:01:31 - Georgia joins The Daily Standup 00:02:41 - Communication at scale 00:04:01 - Benefits and challenges of a B2C foundation 00:06:09 - Managing thousands of individual accounts 0…

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#FREECLIPPY | Emma Lo | Ep. 74 16:33

28d ago16:33

16:33

What do early days Microsoft and tuna sandwiches have in common? Nobody knows! But this was a fun one with Emma Lo. Sign up for the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - What's old is new again 00:00:23 - Emma Lo joins The Daily Standup 00:01:52 - The rise of digital customer success 00:02:50 - Shifting focus to…

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Started from the bottom | Dane Zdunowski | The Daily Standup Ep. 73 11:35

29d ago11:35

11:35

Dane Zdunowski is on the ground floor of a department's inception. This episode of The Daily Standup is all about that experience. ⏱️ Timestamps: 00:00:00 - Started from the bottom with Dane Zdunowski 00:01:21 - The new principal client success team 00:03:41 - Reasons for creating the principal team 00:04:44 - Managing high-value accounts 00:04:59 …

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Mastering multithreading | Elizabeth Italiano | The Daily Standup Ep. 72 13:08

1M ago13:08

13:08

Elizabeth Italiano knows if you ain't multithreaded, it's only a matter of time before you're not threaded at all. ⏱️ Timestamps: 00:00:00 - Mastering multithreading with Elizabeth Italiano 00:00:10 - Welcome to The Daily Standup! 00:00:44 - Introducing Elizabeth Italiano 00:01:33 - What not to do in CS 00:02:10 - Relationship and stakeholder mappi…

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In a world without Customer Success | Dave Jackson | The Daily Standup Ep. 71 14:22

1M ago14:22

14:22

Dave Jackson isn't afraid to shake things up. In this episode of The Daily Standup, he envisions a world without customer success. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - In a world without…

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