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You have unaddressed trauma…and it’s your supply chain. It gaslights you by being outdated, fragmented, and cumbersome. Brands today face countless challenges to scaling logistics. But what if there was a solution out there—a way to effortlessly solve your problems? On this podcast, you’ll hear how the best companies in the world are transforming their omni-channel operations to unlock the power of an improved supply chain. Learn how to turn your supply chain into a competitive advantage and ...
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How to Meet Dynamic Demand through Logistics Process with Rebecca Illsley, COO at Thermacell Repellents
33:43
Do you ever go grocery shopping without any sort of list and end up forgetting half of what you actually needed? Not fun, right? So why would you take that same approach with how you operate your supply chain? On our season finale of Supply Chain Therapy, listen to how Rebeca Illsley, COO of Thermacell Repellents, successfully incorporates process …
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Raise your hand if you remember having to search through a catalog to source your suppliers. For those with their hands down, do you know just how much else has changed in supply chain management since? Today’s guest can catch you up to speed. Joining Alex and Michelle is Siobhan Hunter, President of Blind Dog Supply Chain Risk Consulting, and form…
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How Veritiv is Bringing DTC Technology to B2B with Will Vining, Senior Director of Supply Chain Optimization
23:25
Let’s be honest, we’d be much less productive without the innovations that have developed over the past twenty years. So why do we put up with obsolete technology and processes when it comes to our operations? Joining this week’s episode to talk all about this is Will Vining, Senior Director of Supply Chain Optimization at Veritiv Corporation. Will…
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With DTC sales in the US tripling over the past six years, shouldn’t more brands deliver products right to customers’ doors? What about if your products are bulky, made of metal, and often weigh more than 100 lbs? Today, hear how Blackstone Products, an outdoor griddle company, serves consumers through both B2B and DTC channels to maximize their re…
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How B2B, Manufacturing and More Can Grow Your Business featuring Rich Durham from Pair Eyewear
29:12
Nearshoring or offshoring? B2B or DTC? These are both difficult questions all retail businesses need to face early on when scaling their business and logistics. Today, learn some of the pros and cons each option offers from Rich Durham, Senior Supply Chain and Operations Manager at Pair Eyewear. Rich recalls previous challenges he faced at S’well w…
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Break Down BattlBox’s Customer Obsession Mission with John Roman, CEO ┃ Stord Supply Chain Therapy
39:01
You might imagine the logistics around subscription box fulfillment are rather simple, right? You have control over what goes in your customer’s box, when it gets shipped, and how often you build them… Think again. This week, Alex and Michelle practice mindful breathing with John Roman, CEO of BattlBox and Carnivore Club. Throughout their conversat…
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You might imagine the logistics around subscription box fulfillment are rather simple, right? You have control over what goes in your customer’s box, when it gets shipped, and how often you build them... Think again. This week, Alex and Michelle practice mindful breathing with John Roman, CEO of BattlBox and Carnivore Club. Throughout their convers…
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What does a pink flamingo named Carl have to do with a sunglasses supply chain? Find out this week as Alex Kent and Michelle McNamara speak with goodr Head of Supply Chain, Greg Bicksler. Starting out his career in consulting, Greg pursued his desire to have a more direct impact on supply chain, and made it happen. After managing logistics for mass…
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Deliver Customer Experience Like Anthropologie with Candan Erenguc, COO of The Anthropologie Group
27:17
How are today’s most popular retailers facing the challenge that is consumers' increasing expectations? On our first episode back, join hosts Alex Kent and Michelle McNamara as they explore how The Anthropologie Group combines logistics and customer experience to surprise and delight shoppers online and in-store. Today’s guest is Candan Erenguc, Ch…
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It’s time to regroup after peak season and reflect on the challenges we hurdled over. What better place to find support than Supply Chain Therapy? This season, host Alex Kent is joined by Michelle McNamara to cover the latest trends and topics in the world of logistics, and help you navigate the complexities of this industry. You’ll hear advice and…
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Peak Season Planning with Caitlin Coghlan, Global Director of E-Commerce at The Cookware Company
32:03
With Peak Season upon us, let’s dive into the changes and challenges facing the 2022 holiday demand. As consumers, we all have our own stories of running from store to store in search of the gift that will be remembered forever. Typically, with one of two endings: complete satisfaction when you finally set your eyes on it, or utter disappointment w…
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What is a Circular Supply Chain with Sneha Kumari, Head of Industry Trends at The Circular Supply Chain Network
41:25
Round up, and let’s explore what a Circular Supply Chain looks like. What if we told you that your supply chain waste could be of value to someone else? Or vice versa? Today’s supply chains are linear, but in the future, The Circular Supply Chain Network plans to change that. Our guest today understands how to make a material’s life span extend to …
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Factories For Startups: How to Create A Partner In Your Manufacturer with Elyse Kaye, CEO and Founder of Bloom Bras
36:29
A challenge that many startup founders face is finding a true partner in your manufacturers. Often, finding a manufacturer who will agree to work with your small inventory in the first place is hard enough. Our guest today understands what it takes to navigate manufacturing hurdles. Elyse Kaye is the CEO of Bloom Bras and Head of Product Innovation…
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The Cost of Supply Chain: Efficient Logistics for Cost Savings and Improved Customer Experience with Zach Kissel, VP of Global E-fulfillment at IPG Group
28:09
We often talk about speed when it comes to the supply chain, but what about cost? In today’s day and age, lowering costs for your customers can sometimes feel impossible. Our guest today understands what it takes to do just that while constantly improving the customer experience. Zach Kissel serves as the Vice President of Global E-Fulfillment at I…
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Owning Your Customer Experience: How Your Supply Chain Can Create DTC Loyalty and Accelerate Growth with Rick Watson CEO of RMW Commerce Consulting
36:46
Shipping pallets and replenishing stores are one thing. Getting the products to doorsteps, handling returns swiftly, and accurately forecasting demands are an entirely separate beast. If you can accomplish all of those feats your customer experience will outperform your competitor's. Our guest today understands what it takes to own your customer ex…
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What do Kim Kardashian and Amazon’s delivery speed have in common? They’re both unrealistic expectations. Mario Paganini, VP of Marketing at Stord, joins Alex for a bonus episode full of hot takes you need to hear. While everyone is focused on obtaining “Prime-Like Logistics” that solution is not right for hardly any brand. Mario shares what DTC, B…
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Sustainable Supply Chains: Sourcing Vegan and Cruelty Free Beauty Products with Lynn Power, CEO and Co-Founder of MASAMI Haircare
30:55
Transparency. It’s a characteristic critical to a healthy relationship and something supply chains need to have as well. Clean, ethical, you name it. Brands often use those words to market their products, but fail to demonstrate a transparent supply chain from top to bottom. Our guest not only works hard to provide a vegan and cruelty free product …
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"Solopreneuring": Creating ECommerce Brands with Little Resources with Eric Bandholz, Founder of Beardbrand
37:06
A home garage or a table made from an old door are famous symbols of many successful brand’s humble beginnings. But behind that symbol is often one bootstrapped entrepreneur with a wild vision. Our guest has firsthand experience on the demands of a “solo-preneur” and the critical undertaking of confronting your supply chain head-on! Eric Bandholz d…
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Freight Fright: Curing a Supply Chain Hangover with Craig Fuller, Founder and CEO of Freight Waves
54:51
We’ve all been there, one too many drinks (or greasy food) can be the downfall to your entire weekend. A supply chain is no different. A small change in customer demand can have devastating effects on your entire system. Our guest today, Craig Fuller, has your supply chain hangover cure. Craig discusses why so many suppliers are overcorrecting, how…
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Customer Intent: How To Build Massive DTC Brands with Forbes 30 Under 30 Marketer, Nik Sharma
33:30
Customer Intent. According to Nik Sharma, today’s guest, that is the future of consumer behavior. In order to succeed, whether it be your product, marketing, or supply chain, you will need to innovate. Nik discusses the challenges of sourcing overseas, how e-commerce will continue to innovate, and why the most successful supply chains always have a…
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Mastering Fulfillment: How to Launch a Successful e-Commerce Brand with Zach Stuck, Founder of Homestead and Owner of Public - Supply
33:08
The fear of learning something new. Launching a successful brand requires more than exceptional marketing or a quality product. In order to be successful, you must excel in all aspects of the business. Our guest Zach started as a marketer without any supply chain experience, but he didn’t let fear hold him back and he dove head first into the world…
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Collaborate or Die: How Emerging E-Commerce Brands Can Level The Playing Field with Nate Skiver, Founder of LPF Spend Management
36:14
Sink or swim. If you ask our guest today, the future of e-commerce survival relies on collaboration. So grab your life jackets and get ready to lock down your shipping strategy. Today’s episode features logistics expert Nate Skiver. Prior to starting his consulting business, Nate held transportation, management, and fulfillment roles at Abercrombie…
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Our Billion Dollar Supply Chain: Jeff Raider, co-founder of Harry's and Warby Parker on Strengthening Logistics
31:22
What do glasses, razors, and cat food have in common? Well, they are all products of our esteemed guest today: Jeff Raider. Prior to co-founding Harry’s, Jeff co-founded the massively disruptive eyewear company Warby Parker, once dubbed by GQ as the “Netflix of eyecare,” and now a publicly traded multibillion dollar lifestyle brand. Through Harry’s…
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Buy. Build. Boost: How to Scale DTC Brands Quickly with Joe McIntyre, Director of Supply Chain at unybrands
37:03
When you think supply chain you likely don’t think football. Joe McIntyre thinks otherwise. Joe, the Director of Supply Chain at unybrands, joins Alex to discuss the strategy behind unybrands’ tagline of “buy, build boost” and much much more. unybrands is a serial acquirer of e-commerce brands, which they operate and scale globally through intellig…
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Shipping Soulmates: 3PL Matchmaking For E-commerce Growth with Matthew Hertz, Co-founder of Second Marathon
41:58
In this episode, Alex interviews Matthew Hertz, Co-founder at Second Marathon. A 3PL matchmaker, Second Marathon helps brands find the right third party logistics providers to support their business and growth. Matt discusses the challenges behind his early days at Rent the Runway, what he thinks emerging brands should look for in 3PLs, and why com…
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You have unaddressed trauma…and it’s your supply chain. It gaslights you by being outdated, fragmented, and cumbersome. Brands today face countless challenges to scaling logistics. But what if there was a solution out there—a way to effortlessly solve your problems? On this podcast, you’ll hear how the best companies in the world are transforming t…
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continue reading
