Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry ex ...
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Bonus | Chris Allaire - CEO & Founder, Averity: Data-Driven Recruitment: Strategies for Managing Talent Overflow
26:16
In this bonus episode we've got something special – an eye-opening conversation with Chris Allaire, founder and CEO of Averity, a leader in IT staffing and recruiting. During a chat with Chris, he dropped some jaw-dropping statistics about the current state of the IT industry, which I knew I had to share with you. From the challenges of an overflow…
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FDE Workshop | Prioritize for Profit: How to Unlock 30% More Revenue for Your Staffing & Recruiting Firm in 2025
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In this episode of the Full Desk Experience, Tricia Tamkin and Jason Thibeault from Moore eSSentials joins Kortney Harmon as we explore the critical "why" and "how" of prioritizing tasks to maximize profitability, particularly emphasizing recruitment pipelines and client relationships. You'll learn about essential tools like Crelate’s reporting fea…
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Industry Spotlight | Adrian Dominguez: CEO ROLINC Staffing - Building Valuable Relationships in Staffing and Recruiting
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In this episode, Kortney Harmon is joined by Adrian Dominguez-CEO of ROLINC Staffing. We dive deep into how companies are adapting by building internal recruiting departments and implementing intentional marketing strategies to stay relevant. We’ll explore why maintaining human connections amidst technological advances remains crucial and how pract…
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Kortney Harmon is joined by industry expert Chris Hesson to dive deep into the world of ATS (Applicant Tracking System) blunders and database management pitfalls.We'll tackle the top challenges organizations face today, from finding and managing data in their systems to setting up ATS platforms correctly and avoiding the allure of too many tools. W…
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Industry Spotlight | Amy Yackowski- Founder, Painted Porch Strategies: How to Avoid Pitfalls and Embrace Innovation in Talent Acquisition
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In this episode, Kortney Harmon and Amy Yackowski, founder of Painted Porch Strategies, dive deep into the critical differences between change management and change readiness, stressing the importance of strong foundational work before embarking on any major project. Amy shares her thoughts on the pitfalls of replicating existing processes during t…
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FDE Express | Navigating the Talent Maze: Four Key Sourcing Strategies for Recruitment Success
12:00
On this episode, Kortney Harmon is diving into innovative strategies for navigating the talent maze as we approach 2025. We'll tackle critical topics like crafting compelling job descriptions, diversifying your talent pools through omnichannel sourcing, and unlocking the hidden potential of your own database. Plus, we'll discuss the transformative …
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Industry Spotlight | Jeff Staats - Partner at Forest City Digital: The Future of Staffing: AI, Automation, and Authenticity
43:53
In this episode Kortney Harmon is joined by Jeff Staats- Partner at Forest City Digital to take a deep dive into the bottlenecks and breakthroughs in marketing processes within the staffing and recruiting industry. Join us as Jeff identifies the critical stages in marketing approvals that hinder campaign launches and offers actionable strategies to…
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Industry Spotlight | Annette Wehrli - Founder of Effectivity Consulting: Cultivating Leadership in the Staffing & Recruiting Industry
49:48
In this episode, we delve into the qualities essential for leadership success, such as courage, curiosity, adaptability, and the willingness to unlearn. Annette highlights the pitfalls many leaders face, from giving away influence to tolerating misalignment within their teams. We discuss common leadership mistakes and the impact of poor communicati…
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This week, we're mixing things up! Join us as Katie, Sr. Content Marketing Manager at Crelate, shares her insights on the crucial role of brand marketing. We’ll explore the emotional connections clients and candidates have with brands, emphasizing why 70% of decisions are emotionally driven, as highlighted by a Gallup poll. Katie shares practical s…
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Best of FDE | AI Tools in Recruitment: Best Practices and Key Considerations with Aaron Elder, CEO at Crelate
18:23
In this special best-of series, we're diving into one of our most compelling discussions on the integration of AI in staffing and recruiting firms. We're revisiting a candid conversation with Aaron Elder, CEO at Crelate. We dive deep into the concerns and opportunities AI presents in the recruiting industry, discussing everything from the potential…
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Industry Spotlight | Tom Kosnik - Founder and President of Visus Group: Designing Effective Compensation Plans for Staffing and Recruiting Firms
53:31
In this episode, we're privileged to have Tom Kosnik, president of the Visus Group, on this weeks Industry Spotlight. In this episode, he delves into the intricate world of compensation plans, sharing best practices for creating detailed, effective, and motivating compensation packages. We'll explore why a well-crafted compensation plan is crucial,…
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In this weeks episode, we're diving into a crucial topic that's been bubbling up across the staffing and recruiting industry: The Great Tech Purge. Now, this isn't about tidying up your digital workspace; it's about revolutionizing how you approach technology in recruiting. As AI and other cutting-edge technologies dominate the headlines, smart lea…
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Industry Spotlight | Mike Thomson - Partner at Spark Recruiting: Leveraging Digital Platforms for Hiring Success
46:18
In today's episode, Kortney Harmon sits down with Mike Thomson, partner at Spark Recruiting, to delve into the future of hiring and the role of AI in the recruitment industry. Mike shares his extensive journey into recruiting and the innovative approaches his agency is taking to humanize the hiring process. We'll explore how Spark Recruiting levera…
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In this special "Best of" episode, we are diving deep into the transformative potential of AI in the staffing and recruiting industry. Hosted by Kortney Harmon, with guests including Brad Bialy, Tom Erb and Benjamin Mena, we bring you enlightening conversations revealing how AI tools are reshaping workflows and strategies. Learn how AI is being lev…
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In today's episode we're diving into one of the most critical aspects of talent acquisition and sales strategy: building a strong touch plan. We will explore the nuances of recruiting and engaging active and passive talent by focusing on their growth and addressing their pain points.We’ll also delve into the art of standing out in a competitive mar…
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Kortney Harmon Keynote | Take The Stage - Moving Beyond Transactions: Growing by Nurturing Existing Client Relationships
28:45
In this weeks episode, Kortney Harmon joins Brad Bialy on Take The Stage where they dive deep into the evolving landscape of the staffing and recruiting industry. This episode puts the spotlight on the immense value of account expansion and nurturing existing client relationships. Discover why focusing on your current clients can drive up to 80% of…
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Best of FDE | Michele Massaro - COO at Abacus: Strategies for Growth and Leadership in Staffing
51:56
This week Kortney Harmon, is diving into the "Best of FDE" series with an impactful conversation featuring Michele Massaro, the Chief Operating Officer at Abacus Corporation. In this episode, we explore a wide range of topics including creative scheduling solutions to engage an underutilized workforce, the distinction between survival and scaling m…
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Kortney Harmon Keynote | The Relevant Recruiter Show - Scaling Recruitment Efficiency: Integrating Tools for Better Outcomes
41:46
In this episode, Kortney Harmon, joins Donnie Gupton on The Relevant Recruiter Show where we'll delve into the dynamic world of recruitment, exploring the myriad tools and platforms that recruiters from job boards and LinkedIn to virtual interview platforms and social media. We'll tackle the critical issue of visibility in recruiters' activities an…
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Industry Spotlight | Curtis Hite - CEO at Improving: The Power of Culture: Approach to Business and Talent Management
27:52
In this weeks episode, Kortney Harmon and Curtis Hite - CEO at Improving journey take a deep dive in the industry, explore how Improving has scaled its operations, and discuss the company's approach to maintaining a cohesive culture across its numerous offices in the U.S., Canada, and Mexico. In this insightful conversation, Curtis shares his persp…
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Kortney Harmon Keynote | Cut Through the Noise - Quality over Quantity: Rethinking Technology
47:20
Kortney Harmon joins Dave Turano on Cut Through the Noise to delve into the importance of quality over quantity in engagement, both in staffing and sports. They discuss the pitfalls of over-relying on technology, the critical need for effective communication and leadership, and why pushing employees towards roles they're not trained for can lead to…
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Industry Spotlight | Gary Benedik - CRO of Avenica - The New Recruiting Landscape: Upskilling and AI in Talent Acquisition
36:45
In this episode, we embark on an insightful discussion with Gary Benedik, the Chief Revenue Officer at Avenica. We'll delve into the significance of upskilling and reskilling in the job market, explore Avenica's innovative approach to talent development, and discuss the critical balance between leveraging AI and maintaining the human element in rec…
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Industry Spotlight | Alex Chausovsky - Director of Analytics & Consulting - Equipping Your Team for Success: Navigating Economic Challenges in Staffing and Recruiting
53:39
Welcome to "The Full Desk Experience" podcast! In this episode, host Kortney Harmon engages with special guest Alex Chausovsky, an esteemed economist and market researcher, delving into the intricacies of sales and marketing strategies crucial for business growth. The discussion navigates through a landscape of economic trends, workforce dynamics, …
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Industry Spotlight | Jay Brunetti - Founder of Hire Alliance - Effective Staffing Strategies: Balancing Volume and Value
45:49
On this episode, host Kortney Harmon and guest Jay Brunetti dive deep into the intricacies of the staffing industry with a specific focus on the power of a niche market. Jay Brunetti, founder of Hire Alliance—a consultancy serving staffing companies, talent acquisition departments, and HR teams—shares invaluable insights from his extensive experien…
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Do my teams hate me? Metrics vs. Autonomy: Creating a Harmonious Business Development Process with Chris Hesson
15:43
Welcome to this episode of The Full Desk Experience Express, where host Kortney Harmon, joined by industry expert Chris Hesson, dives deep into the challenges and strategies of business development within staffing firms. Chris offers sage advice on balancing business development strategies and structure with flexibility. He emphasizes the importanc…
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Industry Spotlight | Dave Turano - Executive Coach at JCE Consulting - Redefining Success in Staffing and Recruiting
47:17
In this episode of The Full Desk Experience, Host Kortney Harmon and guest Dave Turano explore the significant challenges and transformations within the staffing and recruiting industry, particularly in the context of technological advancements and shifting business priorities. Dave shares his critical insights on the misuse of AI technology in rec…
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Industry Spotlight | From the Ground Up: Justin Bellante’s Rise in Community-Centric Healthcare Recruitment
40:16
In this episode of "The Full Desk Experience," Justin Bellante, CEO of Titan Placement Group, offers an insightful dive into the world of healthcare recruitment. With nearly a decade of expertise, Justin shares his journey from starting as a healthcare recruiter after leaving a call center job to leading a successful recruitment firm. Amidst the ra…
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Do my teams hate me? | Navigating the AI Revolution in Recruiting with Aaron Elder, CEO at Crelate
17:35
In today's episode, we delve into the intricate world of artificial intelligence and its role in the recruitment industry. Our insightful host, Kortney Harmon, Director of Industry Relations at Crelate, engages in a riveting discussion with our esteemed guest, Aaron Elder. They unravel the tension between adopting AI tools to enhance efficiency and…
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Industry Spotlight | Joshua Smith - SVP at Adecco - Balancing Tech, Talent, and Human Connections
35:18
In this episode, Joshua Smith sheds light on the transformative power of technology in recruitment—from the use of mobile recruiting vans to the ethical implementation of AI and data analytics that are redefining industry practices. We'll explore how investing in both candidates and clients through training and upskilling is not just important but …
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We're diving deep into how AI can handle tasks to boost productivity, with Tom Erb sharing insights on tools like Fireflies and Google Gemini that expertly tackle note-taking, job postings, and more. We'll explore the second wave of AI as touched on by Erb, with mighty nations like the EU and the US fueling resources to harness its potential. Our g…
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Industry Spotlight | Donnie Gupton - Cofounder, Ora Marketing - Embracing AI, Brand Building, and Dynamic Differentiation in the Talent Industry
45:16
On this episode of The Full Desk Experience, Kortney Harmon interviews Donnie Gupton, a marketing and lead generation maestro who's been shaking up the recruiting industry with his Relevant Recruiter Method. Donnie has a wealth of knowledge to share about staying nimble in a competitive marketplace and leveraging the digital space to stand out. In …
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Industry Spotlight | Diana Mertz - Sr. Director of Membership and Engagement at ASA- Thriving in Leadership: Women's Representation and Success in the Staffing Industry
27:44
In this episode of the Full Desk Experience, we delved into a captivating conversation about the importance of women in leadership within the staffing and recruiting industry. Our host, Kortney Harmon, was joined by the esteemed Diana Mertz, the senior director of membership operations, engagement, and volunteer management at the American Staffing …
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Industry Spotlight | Maurice Fuller - President at StaffingTec - AI Trends in Staffing and Recruiting to Increase Autonomy, Efficiency, and Experience
30:36
If you're fascinated by the crossroads of AI and staffing, today's conversation with Maurice Fuller is a must-listen. We'll explore how AI and automation are revolutionizing the staffing industry. Concerned about keeping your firm's operations ethically sound and bias-free in the age of AI? We're tackling that head-on, discussing the necessity of r…
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Industry Spotlight | Maurice Fuller - President at StaffingTec - AI Trends Shaping the Future of the Talent Industry
34:27
In this episode, we're honored to have Maurice Fuller, a seasoned expert in staffing technology and AI, join us to unravel the complexities of AI advancements and their transformative impact on productivity across industries. With the AI chip market soaring towards an astonishing $400 billion by 2027, Maurice sheds light on how this exponential gro…
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FDE Express | Six Harsh Truths: Overcoming Productivity Pitfalls in Recruiting and Sales Operations
6:29
In this episode of The Full Desk Experience, host Kortney Harmon delves into the productivity pitfalls that can hinder success in the recruiting industry. In just over five minutes, she discusses the importance of time management, efficient scheduling, automation, organized candidate data, focused task management, and strategic planning. Join Kortn…
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In this episode of The Full Desk Experience, host Kortney Harmon and producer Katie Jones dive into a letter from an overwhelmed recruiting manager who's finding themselves torn between leadership's expectations and their team's morale. The manager seeks advice on how to improve recruiting metrics without compromising quality or burning out the tea…
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We're thrilled to have an expert in the talent acquisition field, Dan Harten, join us. With a storied career that spans across Amazon and Meta, Dan now brings his wealth of knowledge to HireEZ. In this episode, we unpack the challenges of sourcing top talent externally and the crucial role of personalizing the recruitment process. Dan shares his ex…
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Industry Spotlight | Alden Galvanek - President, The Chatham Group - Fostering Genuine Connections in a Digital Age
46:51
This episode of The Full Desk Experience features the insightful Alden Galvanek, President of the Chatham Group. Join us as Alden shares his expertise on the indispensable role of authenticity and expertise in the recruiting industry. In this rich conversation, we'll uncover the nuances of the recruiter-client-candidate triangle and the pivotal nat…
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Industry Spotlight | Sharon Hulce, CEO at Employment Resource Group | The Value of Client Relationships and Retained Search
46:57
In this episode of Industry Spotlight, we're honored to have Sharon Hulce, a vanguard in the executive search arena. Sharon is the CEO and Founder of Employment Resource Group, a retained-search firm. In this conversation with Kortney Harmon, Sharon brings to light the critical aspects of her firm's approach, emphasizing the importance of establish…
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Industry Spotlight | Joanie Bily, CEO at EmployBridge | The Evolving Workforce and 2024 Staffing Trends
36:50
Join us for an insightful conversation with Joanie Biley. With her extensive 30-year background in talent acquisition and as the Chief Experience Officer at EmployBridge, Joanie shares her analysis of the present and future job market. She'll divulge predictions for a softening in the 2024 job growth, the digital transformation in recruiting throug…
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Panel | Can't Miss Strategies for Executive Search Success in 2024: Insights from Jen Meyer, Govig & Associates, and Lindsay Brightwell, Boaz Partners
52:54
In this episode, we'll explore the evolving landscape of executive search with Jen Meyer, the senior VP and general manager of Govig and Associates, a firm renowned for not just their recruitment acumen but also their strategic partnerships and in-depth market insights. Alongside Jen, we have Lindsay Brightwell from Boaz Partners, who brings a weal…
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On this episode, Kortney Harmon sits in the guest seat as a panelist for Lunch with Haley. Joined by many other esteemed thought leaders in staffing, the discussion takes a deep dive into the pivotal role of referrals, testimonials, and technological innovation in the staffing industry’s growth. 🔑 In this episode, you'll learn: - Referrals are pure…
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Industry Spotlight | Chris Allaire, CEO at Averity | Innovating Staffing Strategies for Long Term Growth
52:41
On this episode of The Full Desk Experience, we have the privilege of speaking with Chris Allaire, the esteemed CEO and founder of Averity. Chris is here to drop some serious wisdom on the ever-evolving landscape of tech staffing and recruiting. With a robust 25-year background in the industry, he brings to the table an alternative outlook on the i…
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Industry Spotlight | Gary Miller - CEO of Miller Resource Group - Strategies for a Lasting Impact in Executive Search
48:33
Welcome to another episode of Industry Spotlight, where we dive deep into the recruiting and staffing industry, uncovering the secrets to success and the innovations shaping our future. Kortney Harmon had the pleasure of hosting a true veteran in the field of talent acquisition – the CEO of Miller Resource Group, Gary Miller. With an astonishing 46…
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FDE Express | Tech Upgrade: The Proactive Approach to Preparing Your Staffing & Recruiting Firm for the Future
6:17
In this episode of The Full Desk Experience, host Kortney Harmon discusses the critical importance of replatforming your staffing and recruiting business as we head into 2024. Despite the uncertain economic landscape, Kortney highlights the golden opportunity presented by the potential slowdown and emphasizes the need for proactive measures. The ep…
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In the "12 Days of FDE" special, we revisit the most captivating moments from The Full Desk Experience of 2023. From industry insights and expert advice to award-winning episodes, we've got it all. Listen in as we explore topics such as leveraging AI for recruiting, driving process and growth through data, the significance of change management, and…
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Mapping Your Staffing & Recruiting Firm's Success - How to Use the WOOP and Tech to Meet Your Goals
52:56
We're diving deep into the art of goal setting and how it can catapult your success in the talent industry. We're exploring the impact of written goals, the power of accountability partners, and the specifics you need in your goals to thrive in recruiting and staffing. Yes, the landscape has shifted with challenges like skill shortages and changing…
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FDE Express | The 4 Ways to Improve Your Staffing & Recruiting Firm Without Over-Relying on AI
8:46
In this episode of The Full Desk Experience, host Kortney Harmon delves into the crucial aspects of improving staffing and recruiting firms without relying solely on AI. With a focus on human connection, Kortney explores the significance of genuine relationship building, creative sourcing strategies, leveraging employee referrals, and investing in …
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Industry Spotlight | Tricia Tamkin, Founder at Moore eSSentials |Scaling Recruitment Firms: Mixing Tried & True Tactics and New Tech
56:15
Buckle up, because today we have an industry giant with us, Tricia Tamkin, a seasoned recruiter with more than 25 years of experience. Not only has she owned her own firm, but she's also ventured into coaching and training recruiters, sharing her wealth of knowledge. Over the years, Tricia has seen the recruiting landscape evolve from paper to AI, …
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Industry Spotlight | Brad Wolff, Recruiting Industry Coach | From Challenges to Success: The World of Recruiting
47:15
In this episode, our host, Kortney Harmon dives deep into the world of recruitment with our esteemed guest, Brad Wolff. Brad is an accomplished entrepreneur, who has founded two thriving recruiting firms. He's here to share his wisdom about the staffing industry, touch upon the importance of Applicant Tracking System, and paint a clear picture on t…
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Welcome to another episode of The Full Desk Experience, the original podcast brought to you by Crelate. In today's episode, we dive into the highlights from Staffing World, featuring interviews with industry professionals on the show floor. Join host Kortney Harmon as she speaks with Tawanda Huff, Dot Peterson, Marnie Byner, Christy Connard, Anna L…
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