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Вміст надано Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
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2157: The Secrets to Thriving Healthcare Practices Pt. 2

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Manage episode 460210103 series 3617434
Вміст надано Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

On today’s episode, Mark continues his deep dive with Mark Henderson Leary, certified EOS Implementer and host of the Practice Freedom Podcast. In this second installment, Mark shares how healthcare leaders can identify their ideal “puzzle piece” integrators and overcome common pitfalls in running their practices. The conversation spans hiring strategies, avoiding financial blind spots, and learning to balance visionary leadership with practical execution. Don’t miss this powerful conclusion to the two-part series.

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2221 епізодів

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Manage episode 460210103 series 3617434
Вміст надано Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader and Mark Costes або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

On today’s episode, Mark continues his deep dive with Mark Henderson Leary, certified EOS Implementer and host of the Practice Freedom Podcast. In this second installment, Mark shares how healthcare leaders can identify their ideal “puzzle piece” integrators and overcome common pitfalls in running their practices. The conversation spans hiring strategies, avoiding financial blind spots, and learning to balance visionary leadership with practical execution. Don’t miss this powerful conclusion to the two-part series.

EPISODE RESOURCES

  continue reading

2221 епізодів

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On today’s Part 1 episode, Dr. Mark Costes is joined by longtime friend and fellow podcaster, Dr. Paul Etchison. As the host of the Dental Practice Heroes podcast and author of two books on dental practice management, Paul shares his journey of building a large group practice in the Chicago suburbs. The conversation kicks off with stories about aging, injuries, and the unexpected challenges of staying active while balancing work and family. Paul also dives into a real-life leadership challenge he recently faced in his practice—a near mutiny at the front desk. He shares how a misunderstanding snowballed into workplace drama, leading to a deeper look at accountability and leadership structure. The two discuss how even the best-run practices still have challenges, why checklists and accountability matter, and the unexpected side effects of stepping back from clinical work. EPISODE RESOURCES https://www.dentalpracticeheroes.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, Dr. Mark Costes shares his personal journey from overworked and underprepared to building a highly systemized and profitable dental practice. He reflects on his early struggles, including the financial and operational challenges that forced him back to work just days after major surgeries. Mark also introduces the Elite Practice Blueprint and Four Futures Framework, which help dentists achieve efficiency, profitability, and personal fulfillment. Through a powerful case study of "Dr. Rex," he demonstrates how a struggling practice with high overhead and low take-home income can be transformed into a thriving, profitable business. If you're looking for practical strategies to reduce overhead, increase collections, and gain control over your practice, this episode is a must-listen. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, Dr. Mark Costes welcomes back Dr. Addison Killeen to dive deeper into The Dental Office Manager Position Manual, co-authored with Dr. Chris Green. They explore how to take an average office manager and transform them into a high-performing, servant-style leader using the detailed playbook they've developed. From assessing leadership readiness and navigating tricky team dynamics, to mastering emotional intelligence and prioritization, this episode is a masterclass in leadership development within the dental office. They also tackle real-world scenarios like promoting from within, shifting friendship dynamics post-promotion, and the dangers of task fixation over strategic leadership. Plus, Addison shares details about his in-practice event in Lincoln, Nebraska, and the upcoming Dental Success Summit featuring Ryan Holiday. EPISODE RESOURCES https://www.addisonkilleen.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, Dr. Mark Costes sits down with Dr. Addison Killeen—Black Belt coach at DSI, mega-practice owner, and prolific author—to unpack the powerful insights behind Addison’s newest release, The Dental Office Manager Position Manual. They discuss how this extensive 309-page resource can transform the way dentists elevate and train office managers, equipping them with not only tactical tools but also the leadership skills necessary to run a high-performing team. Dr. Addison shares his favorite systems, KPIs, onboarding strategies, and even dives into common pitfalls when promoting from within. EPISODE RESOURCES https://www.addisonkilleen.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, Dr. Mark Costes dives into the key factors that separate top-performing dental practices from the rest. He emphasizes the power of mindset, leadership, and collaboration in creating a thriving, systemized business. He discusses why scarcity thinking holds dentists back, how personal accountability leads to long-term success, and why tracking both objective and subjective metrics is essential. Mark also shares eye-opening statistics on dentistry’s financial landscape and the major challenges facing the profession today. Whether you’re looking to scale your practice, refine your leadership skills, or improve work-life balance, this episode delivers valuable insights to help you elevate your career. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, Dr. Mark Costes shares his journey of building multiple successful businesses, from the Dental Success Institute to the newly launched Smile Outreach International. He breaks down what makes franchises like McDonald's and Chick-fil-A so successful—and how dentists can apply the same principles to systemize and scale their practices. Mark also discusses the importance of defining a "freedom number," building generational wealth, and creating a mission-driven career beyond financial success. Plus, he dives into the keys to onboarding associates effectively, ensuring clinical consistency, and developing a business model that runs efficiently without constant oversight. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, Dr. Mark Costes unpacks the essential elements of rapport, communication, and charisma—the three key factors that influence patient trust and treatment acceptance. He explains how first impressions happen in an instant and why overcoming negativity bias is crucial in a dental setting. Dr. Costes also shares practical nonverbal communication hacks, like posture, hand movements, and facial expressions, to help build immediate trust with patients. You'll learn the power of empathy, edification, and engagement in patient interactions, along with common mistakes that can break rapport. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today's Part 1 episode, Dr. Mark Costes breaks down the science of charisma and likability—and why mastering these traits can transform your dental practice. He explores evolutionary psychology, explaining how people make instant snap judgments about trust and rapport within a single second of meeting you. In an industry where patients often arrive with fear and negativity bias, Dr. Costes shares powerful tactics to create an exceptional first impression and turn skeptics into loyal advocates. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today's episode, Dr. Mark Costes sits down with Jaclyn Nona, CEO and co-founder of Clever Dental Co. With a background in marketing and years of hands-on experience in the dental industry, Jaclyn shares her insights on the often-overlooked power of internal marketing. She explains how having an in-house team member dedicated to social media, reputation management, and patient engagement can revolutionize a practice’s growth. From leveraging organic content to building authentic relationships with patients, Jaclyn breaks down the key strategies that drive real results. She also shares tips for handling Google reviews, creating engaging content, and why social media is an untapped goldmine for many dental practices. EPISODE RESOURCES https://www.cleverdentalco.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, Dr. Mark Costes shares a powerful case study of Dr. Rex, a struggling dental practice owner who transformed his business from barely surviving to thriving. Dr. Costas walks through the Elite Practice Blueprint, the Four Futures framework, and how strategic overhead control, systemization, and leadership can create massive financial success. Mark also highlights the importance of tracking key metrics, improving collections, and shifting practice culture to build a business that runs smoothly without relying on the owner’s constant presence. Whether you’re an aspiring dental entrepreneur or a seasoned practice owner, this episode is packed with game-changing insights to increase profitability while reducing stress. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
In today’s episode, Dr. Mark Costes dives deep into the critical elements of creating an operational infrastructure that drives revenue, efficiency, and work-life balance. He shares his personal journey—owning 16 practices, suffering from burnout, and ultimately developing the frameworks that transformed his businesses. Dr. Costes outlines his 6 Pillars for Business Success, including operational systemization, patient experience, and cash flow control. He also introduces the Four Futures Framework, emphasizing the importance of balancing financial success with personal well-being. Using real-life case studies, he breaks down overhead reduction strategies, ideal expense ratios, and how to identify bottlenecks that limit profitability. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
In today's episode, we bring you Part 2 of the Elevation Association panel discussion from the 2025 Life Summit in Nicaragua featuring James Heaton, Michael Allen, Jared Hill, Mark Costes, Matt Mulcock, and Ryan Isaac. The conversation continues with deep insights on partnerships, vision alignment, and the ongoing shift in dentistry toward DSOs and private equity. The panelists break down why shared vision is essential for a successful partnership and how lack of leadership can trap dentists in a cycle of burnout. They also tackle the growing presence of DSOs, discussing when selling makes sense, the risks involved, and why private equity firms are reshaping the industry. With private practice ownership declining and consolidation increasing, the group explores whether dentists have a responsibility to preserve the profession for future generations. EPISODE RESOURCES https://www.elevationassociation.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
In today's episode, we bring you Part 1 of the Elevation Association panel discussion from the 2025 Life Summit in Nicaragua. This powerhouse panel—featuring James Heaton, Michael Allen, Jared Hill, Mark Costes, Matt Mulcock, and Ryan Isaac—dives into one of the most overlooked yet critical aspects of running a successful dental practice: leadership. The conversation explores why leadership is often missing in dental education, how private practice owners struggle with management, and why poor leadership can lead to burnout and even practice failure. The panelists break down the difference between management and true leadership, the dangers of micromanagement, and the impact of company culture on long-term success. They also discuss why DSOs are rapidly growing while many private practices struggle to keep up. EPISODE RESOURCES https://www.elevationassociation.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
On today’s episode, we’re back with part two of our live panel from the Women in DSO event, featuring Dr. Mark Costes and his powerhouse executive team—Ashlee Hirschfeld, Kay Lange, Sydney Robinson, and Mary Lafferty. This conversation dives deeper into the key operational strategies and leadership principles that drive growth and efficiency in DSOs. The team explores the importance of accountability in systemization, how to form a strong internal "board of directors," and the role of marketing in patient acquisition and retention. They also discuss strategies for reducing staff turnover, overcoming resistance to change, and leveraging AI for smarter business decisions. Plus, Mary shares game-changing insights on optimizing marketing efforts for real impact. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
In today’s Part 1 episode, Dr. Mark Costes takes the stage at the Women in DSO event, sharing insights into the incredible growth of Dental Success Companies and the lessons learned from scaling multiple businesses. He’s joined by his powerhouse executive team, including Ashlee Hirschfeld, Kay Lange, Sydney Robinson, and Mary Lafferty, who break down key strategies for running a thriving DSO. They discuss everything from the operational bottlenecks that prevent growth to how AI is reshaping the dental industry. The conversation dives into the importance of standardizing care, creating a solid hiring process, and leveraging technology to streamline operations. Plus, they share practical tips on making job postings more attractive, retaining top talent, and building a culture that fosters innovation. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast…
 
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