In Conversation with Tracey Groves – Purpose, trust and the #MeToo movement

The Future Talent Learning Podcast

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#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix 27:12

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We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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Tracy Groves, CEO and founder of Intelligent Ethics, shares her expertise in corporate conduct and ethics with Future Talent Learning's Tom Ritchie. Groves emphasises the importance of trustworthiness in leadership and the need for leaders to be authentic and engage at a transformational level. She also addresses the issue of harassment in the workplace, the role of technology in building trust and respect, and the generational aspect of the #MeToo movement.

Episode timestamps

The importance of trustworthiness in leadership, and how leaders can be authentic and engage at a transformational level [00:02:06]
A growing trust deficit between business and society, and how it may be a crisis of leadership rather than a crisis of trust [00:04:06]
The reaction of business to #MeToo [00:06:29]
Creating a respectful workplace – the four blocks of the Strategic Relationships Management Framework [00:07:55]
The #MeToo mvement and generational attitudes [00:10:18]
Using technology to build trust [00:12:25]

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The Future Talent Learning Podcast