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Service Advisor and Co-Founder of National Motor Fest - Tyler Henry
Manage episode 364305830 series 3473140
Вміст надано MRSM Productions and Jimmy Purdy. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією MRSM Productions and Jimmy Purdy або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Jimmy sits down with Tyler Henry, a service advisor with BMW and the co-founder of the National Motor Fest, an event that features all kinds of vehicles, from classic to military specialty vehicles.
Topics discussed:
Finding a Dana 44 in Johnson Valley. (3:50)
I don't care if it's your mother, your brother, your uncle, your neighbor, somebody should be at the location. (6:48)
It’s always your own stuff. (12:09)
What’s the difference between an independent shop and a dealership? (17:07)
How do you use codes to make recommendations? (20:43)
The limits of an independent shop and the owner experience. (24:08)
Part changers don’t be a part changer -. (31:50)
The mindset of wanting to be in the industry, wanting nothing to do with it, and just thinking that we're just a bunch of grease monkeys. (38:35)
Do you recommend doing the oil change off-front or on-premise? (42:29)
Warranty only pays you to do the little things. (49:06)
Why you need to get paid for your experience, not your time. (51:09)
It’s not plug and play anymore. (56:34)
What’s the difference between an independent shop and a dealership? (1:01:33)
Are they an hourly guy or are they flat rate? (1:06:31)
The importance of having a technician in your shop. (1:11:10)
How do you know if you’re getting the right car? (1:16:09)
How do you manage the tech side of the business without the tech being proactive? (1:18:09)
Can you just about do any job without going to school? (1:23:19)
Why you shouldn’t test everything that’s working. (1:27:58)
How much do you want to do this? (1:32:47)
What’s your first day of service advisor line-item? (1:38:12)
What you should and shouldn’t buy from a dealership. (1:42:09)
How do you deal with people who don’t want to make a promise? (1:45:31)
How do you know when a part is going to arrive? (1:49:19)
The supply chain is not even near as fixed as it could be right now. (1:52:43)
Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE
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