Navigating Difficult Conversations with Pharmacy Staff | Patrick Lott, SHRM-CP

The Business of Pharmacy Podcast™

Summary: Patrick Lot, an executive and leadership coach, is discussing the gap between the expectations of employees and the reality of what is seen in the workplace, specifically in the field of pharmacy. He discusses the importance of investing in staff and creating a culture of trust and accountability within the organization.

• Discusses the gap between expectations of employees and reality in the workplace, particularly in the field of pharmacy
• Explains the potential reasons for this gap in the field of pharmacy
• Mentions the use of the DISC profile to identify personality differences among employees
• Emphasizes the importance of investment in staff and spending time with patients
• Advises owners to trust and empower highly paid professionals and not to have shortsighted vision
• Discusses the importance of consistency and predictability in leadership style and how it affects the stability of a business
• Suggest that staff should know what they can depend on from their leaders and that it is important for leaders to have tools for managing their emotions
• Discusses the challenges of taking over a store from parents or through a junior partnership, and how it can be difficult to assert oneself and be supported in that role
• Advises that honesty and being forthright would have gone a long way in these situations and that it is important to set expectations
• Discusses the importance of clear communication and expectations in the workplace. He emphasizes the importance of being consistent and transparent with employees, and of being willing to help and support them in achieving their goals.

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