S3E7: Documentation is your Frontline Defense - Find Out How with Caity Cronkhite

Inside Tech Comm with Zohra Mutabanna

Have you ever thought of documentation being sexy? Probably not. Caity Cronkhite argues otherwise. She wholeheartedly believes documentation is sexy. She shares excellent advice for companies and writers to embrace this low-hanging fruit that can get excellent dividends if executed correctly.
What did our conversation touch upon?

• Caity's journey from a writer to an entrepreneur.
• How did Caity scale her entrepreneurial adventure while taking other writers with her?
• When the market gets tough, Good Words keeps growing. How is that possible?
• What is the measure of good and stable documentation?
• How does good documentation allow companies to scale?
• How is documentation doing the frontline work for you?
• Why should writers unapologetically earn their seats at the table?

Guest Bio
About the founder: Caity was born and raised on a remote farm in rural Indiana. She eventually left her prairie roots to attend Carnegie Mellon University, where she received a degree in Technical Writing and Communication. After college, Caity went west—first to the San Francisco Bay Area, then to Seattle—to start her career as a technical writer and, eventually, an entrepreneur. She is passionate about using her personal and professional experience to uplift others, including advocating for increased labor and wage protections for freelance workers and creating a company that empowers its employees with meaningful career opportunities no matter where they live.
Caity currently lives in Seattle, Washington. When she’s not running her company, she enjoys gardening, bodybuilding, road trips, mentoring, and restoring her historic Seattle home.
About the business: Caity Cronkhite is the founder and CEO of Good Words LLC. Good Words is the premier technical writing and communications consulting firm, delivering ongoing strategic, management, and implementation support for our clients’ technical writing needs. Good Words’ consultants bring their concise and accurate writing skills and ongoing strategic plans to streamline even the most complex communications for some of the most technically sophisticated companies across industries, from Fortune 500 companies to 5-person startups. For more information, visit us at www.goodwordswriting.com.
Some resources worth checking out:

• The Good Words Blog: https://goodwordswriting.com/blog/
• Our website: https://goodwordswriting.com/
• Our LinkedIn page: https://www.linkedin.com/company/good-words-llc/

Audio Engineer - RJ Basilio