The Daily Standup podcast

#Careers #Business #Tech #Lifetime Value Media #Customer Success

1:36:55

What’s up, Tribe, and welcome back to Good Moms Bad Choices! January was amazing, but its time to turn the page on the calendar and embrace beautiful new energy as we enter ‘The Journey of Love February.’ This month is all about the heart - join Erica and Milah to catch up and discuss what’s new in the world of motherhood, marriage, and amor! In this week’s episode, the ladies offer witty and sharp perspectives about personal growth in love, supporting your kids through their friend drama, and how to honor your true needs in a partnership. Mama Bear to the Rescue! The Good Moms discuss protective parenting and helping your kids fight their battles (8:00) Bad Choice of the Week: Help! My kids saw me in my lingerie! (20:00) My Happily Ever After: Erica and Milah discuss the prospect of marriage, dreams of becoming a housewife, and the top 5 ways to be confident in love (32:00) Yoni Mapping: Releasing Trauma and Increasing Pleasure (57:00) Its OK to fuck up, but also, what do you (really) bring to the table: The Good Moms have an honest discussion about finding accountability and growth before love (1:03:00) Watch This episode & more on YouTube! Catch up with us over at Patreon and get all our Full visual episodes, bonus content & early episode releases. Join our private Facebook group! Let us help you! Submit your advice questions, anonymous secrets or vent about motherhood anonymously! Submit your questions Connect With Us: @GoodMoms_BadChoices @TheGoodVibeRetreat @Good.GoodMedia @WatchErica @Milah_Mapp Official GMBC Music: So good feat Renee, Trip and http://www.anthemmusicenterprises.com Join us this summer in paradise at the Good Vibe Rest+Vibe Retreat in Costa Rica July 31- August 5 August 8 - August 13 See omnystudio.com/listener for privacy information.…

The Daily Standup explicit

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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

101 episodes

The Daily Standup explicit

updated about 13 hours ago

Series home•Feed

101 episodes

#Careers #Business #Tech #Lifetime Value Media #Customer Success

Усі епізоди

1
Level of expertise | Kimberly Ayala 13:39

13 hours ago13:39

13:39

Episode 259: Kimberly Ayala is polling the audience. ⏱️ Timestamps: 00:00:00 - Intro 00:01:32 - The great product knowledge debate 00:02:19 - Finding your depth: JP’s product layers 00:05:13 - When business value outweighs product know-how 00:06:32 - Bridging the product knowledge gap 00:08:02 - The power of asking ‘why’ 00:10:31 - There's no one-size-fits-all answer 00:12:02 - Experimenting to find what works 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Kimberly Ayala: Kimberly's LinkedIn: https://www.linkedin.com/in/kimberlyayala/…

1
One meelion | Majd Maksad 12:18

1 day ago12:18

12:18

Episode 258: Majd Maksad is working on something big. ⏱️ Timestamps: 00:00:00 - Intro 00:01:35 - Rethinking customer communication 00:03:02 - Say goodbye to repeating yourself 00:04:43 - You're not Steve: The pain of support calls 00:05:09 - Envisioning autonomous customer success 00:07:03 - The high cost of ignoring AI 00:07:47 - Real-world AI use case: Bug-fixing bots 00:08:39 - Revenue generation over cost cutting 00:10:42 - Wrapping up and what's next in AI CS 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Majd Maksad: Majd's LinkedIn: https://www.linkedin.com/in/majdmaksad/…

1
FROM WFU: When burnout strikes 28:35

2 days ago28:35

28:35

Have you ever forgotten to care about yourself, and how you feel, and how your job MAKES you feel? ...no? Well, then you haven't quite fucked up like we have. In this episode, we break down the topic everyone's talking about...burnout: 00:00:00 - Leadership is the problem 00:02:02 - Fresh perspectives at a new job 00:04:28 - Recognizing hidden burnout 00:05:40 - Global pressure and job insecurity 00:08:19 - Health insurance and overachievement 00:11:20 - Speed versus substance 00:15:28 - Losing your voice at work 00:17:19 - Leadership double standards 00:19:39 - Keep your options open 00:24:12 - Take responsibility for your happiness 00:26:52 - You’re making someone else rich And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To. Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/ Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/…

1
Confusion begets procrastination | Brian Hansen 13:09

3 days ago13:09

13:09

Episode 257: Brian Hansen is here to help motivate founders AND customers. ⏱️ Timestamps: 00:00:00 - Intro 00:02:25 - Merging humanity with business strategy 00:03:13 - Why founders procrastinate post-sale 00:04:16 - From anxiety to action: Rob’s framework 00:06:11 - Communication: the key to retention 00:07:06 - Courage and growth in the unknown 00:09:10 - Logic versus fear: managing founder anxiety 00:10:23 - Founders don’t know what they don’t know 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Brian Hansen: Brian's LinkedIn: https://www.linkedin.com/in/bhansenconsulting…

1
Ambition | Ep. 256 10:23

6 days ago10:23

10:23

Episode 256: JP & Dillon uncover what ambition means in the modern career. ⏱️ Timestamps: 00:00:00 - Intro 00:01:20 - Finding value in purposeful work 00:02:58 - Is ambition always a requirement? 00:04:32 - The hidden face of age bias 00:05:38 - Women, families, and ambition gaps 00:07:06 - When promotion isn't the prize 00:08:19 - The cost of hustle culture 00:09:32 - Final thoughts and future debates 00:09:38 - Credits and contact info 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/…

1
A lifecycle by any other name | Lindsey Hulet 13:06

7 days ago13:06

13:06

Episode 255: Lindsey Hulet, a VP of Operations *and* People, sees the internal workings of a tech company from a unique perspective. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - People success mirrors customer success 00:03:21 - Employee lifecycle as the new customer journey 00:05:07 - Analogies between CS and people ops 00:06:42 - The Builder Prime team size and impact 00:07:14 - Creating a benefits backlog 00:08:36 - The power of human-centric employee growth 00:10:49 - When startups should invest in people ops 00:11:24 - Final thoughts and future conversations 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Lindsey Hulet: Lindsey's LinkedIn: https://www.linkedin.com/in/lindseyhulet/…

1
Fog of war | Justin Neal 13:09

8 days ago13:09

13:09

Episode 254: Justin Neal is navigating the rapidly evolving customer success practice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:34 - The arms race in CS begins 00:04:01 - Goodbye fluff, hello metrics 00:06:07 - Why customer success is shifting 00:08:04 - The enterprise mismatch dilemma 00:09:28 - Redefining ops: More than just tools 00:10:43 - Breaking down the ops framework 00:11:27 - Perception vs. pricing in CS hiring 00:12:18 - Final thoughts and future outlook 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Justin Neal: Justin's LinkedIn: https://www.linkedin.com/in/justintneal/…

1
The trust experience | Megan Burns 12:21

9 days ago12:21

12:21

Episode 253: Megan Burns knows it all begins with trust. ⏱️ Timestamps: 00:00:00 - Intro 00:01:47 - Trust takes center stage in B2B CX 00:03:02 - Beyond personal bonds: Organizational trust 00:04:02 - Trust issues with traditional CX metrics 00:04:51 - The silent driver across the customer journey 00:06:09 - The four pillars of customer trust 00:07:08 - The Ben Franklin effect in CX relationships 00:08:02 - Horizontal vs. vertical consistency challenges 00:09:35 - Why consistency scales better than wow moments 00:10:29 - Is trust the ultimate business currency? 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Megan Burns: Megan's LinkedIn: https://www.linkedin.com/in/meganburns/…

1
Test & optimize | Scott Shou 13:00

10 days ago13:00

13:00

Episode 252: Scott Shou workshops a challenge: teaching a customer dog new tricks. ⏱️ Timestamps: 00:00:00 - Intro 00:01:18 - Scott’s journey into algorithmic marketing 00:02:02 - Marketers evolving into business builders 00:03:42 - Breaking bad testing habits 00:05:10 - Better testing through communication 00:06:31 - The auto insurance test case 00:08:36 - Measuring rigor over randomness 00:09:14 - How beer started a business bond 00:10:48 - Building better processes through data 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Scott Shou: Scott's LinkedIn: https://www.linkedin.com/in/scottshou/…

1
Pessimism & politics | Ep. 251 11:48

13 days ago11:48

11:48

Episode 251: What has become of the social contract around employment? ⏱️ Timestamps: 00:00:00 - Intro 00:02:01 - Caught on tape: Private meeting fallout 00:03:38 - When performance isn’t enough 00:04:44 - The myth of avoiding politics 00:05:59 - Be a force multiplier, not a divider 00:06:59 - From messed with to messed up 00:08:29 - Promotions as silent punishment 00:09:07 - Feedback and the broken social contract 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/…

1
Productize yourself | Luke Bartram & James Lawson 25:30

14 days ago25:30

25:30

Episode 250: Luke Bartram and James Lawson share their best job search advice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:39 - What’s on Luke’s CS recruitment mind 00:03:38 - Positioning yourself in a crowded market 00:06:01 - The value of domain expertise 00:09:20 - Productizing your CS experience 00:11:40 - Unpacking market shifts in hiring 00:13:15 - Discovering and selling your value 00:17:17 - Aligning pain points across the board 00:21:07 - Be yourself 00:23:23 - Transparency makes better hiring possible 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with the guests: James's LinkedIn: https://www.linkedin.com/in/jlaw-ceoadvisory/ Luke's LinkedIn: https://www.linkedin.com/in/lukebartram/…

1
CS Xs and Os | Adil Dittmer 14:39

15 days ago14:39

14:39

Episode 249: Adil Dittmer brings a classic sports analogy to the show. ⏱️ Timestamps: 00:00:00 - Intro 00:01:49 - Defending data without the D 00:02:21 - A mission to democratize data science 00:02:55 - Why CS can't define its own value 00:04:24 - Playing defense: What it means in CS 00:06:47 - Defense often beats offense in CS 00:07:18 - The missing metrics in CS strategies 00:09:21 - Start quantifying your CS plays 00:11:34 - Is CS the misunderstood teen of tech? 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Adil Dittmer: Adil's LinkedIn: https://www.linkedin.com/in/adildittmer/…

1
Selling success | Kristina Klakegg 13:19

16 days ago13:19

13:19

Episode 248: Kristina Muñoz Ledo Klakegg shares her journey while building a monetized customer success offering. ⏱️ Timestamps: 00:00:00 - Intro 00:01:36 - Shifting from email to SMS marketing 00:03:10 - Strategic service as a revenue stream 00:03:39 - CS stepping into the revenue spotlight 00:05:33 - Pushing vs. pulling in customer success 00:06:58 - Entrepreneurial CS in action 00:08:12 - From free to paid: drawing the line 00:09:04 - Will customers pay for this? 00:10:02 - Pricing CS: a value-driven debate 00:11:05 - Discounted pilots and proving value 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Kristina Klakegg: Kristina 's LinkedIn: https://www.linkedin.com/in/kristina-mu%C3%B1oz-ledo-klakegg-9393156a/…

1
Personalized engagement | Nehal Gupta 14:34

17 days ago14:34

14:34

Episode 247: Nehal Gupta envisions the future of customer marketing. ⏱️ Timestamps: 00:00:00 - AI sold me this hat 00:00:47 - Meet the Daily Standup crew 00:01:18 - From engineering to customer marketing 00:02:10 - AI's transformation of marketing 00:05:14 - The myth of the AI takeover 00:06:29 - Striking the human-AI balance 00:08:31 - Margin, sentiment, and smart tech tools 00:09:02 - Case studies at the speed of AI 00:11:23 - Hats off to hyper personalization 00:12:25 - Rise of the door-to-door 2.0 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Nehal Gupta: Nehal's LinkedIn: https://www.linkedin.com/in/nehal-gupta-mba/…

1
Back to the startup grind | Jon Johnson 46:23

20 days ago46:23

46:23

Episode 246: Jon Johnson is a few weeks into a new gig, and he's got thoughts. ⏱️ Timestamps: 00:00:00 - Intro 00:04:41 - Early-stage startup: fresh baby diaper skin 00:06:13 - Solving fires through structure 00:11:13 - Building smart protections at speed 00:14:04 - Redefining real customer success 00:20:31 - The startup oath: repeatable revenue 00:23:21 - Can young CSMs think this strategically? 00:27:21 - Growth starts with curiosity 00:29:55 - From layoff to laptop in 30 days 00:40:05 - Networks fade, communities stick 00:44:26 - OF 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Jon Johnson: Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/…

The Daily Standup

1
What CS can learn from marketing | Irwin Hipsman 14:38

21 days ago14:38

14:38

Episode 245: Irwin Hipsman returns and shares what he learned from a recent marketing conference. ⏱️ Timestamps: 00:00:00 - Intro 00:01:54 - Insights from the NYC alliance conference 00:02:20 - B2C’s surprising presence and takeaways 00:03:45 - Group reference calls: game-changing move 00:04:58 - The risks and rewards of open invites 00:06:07 - Bridging the marketing-silo disconnect 00:07:35 - Understanding customer vs product marketing 00:09:33 - The hidden power of database cleaning 00:11:52 - The scary truth behind dirty data 00:13:32 - Irwin’s comeback and final thoughts 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Irwin Hipsman: Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/…

The Daily Standup

1
In defense of entry level | Stephanie Tkach 14:28

22 days ago14:28

14:28

Episode 244: Stephanie Tkach wonders where all the entry level CS roles have gone. ⏱️ Timestamps: 00:00:00 - Intro 00:01:03 - What Kind Work is doing differently 00:01:50 - The mystery of vanished entry-level roles 00:02:12 - Experience overload in "entry-level" hiring 00:04:15 - The hidden cost of hiring overqualified talent 00:06:40 - JP’s career path from retail to customer success 00:08:52 - Tech dreams from an unlikely hometown 00:11:50 - Smarter recruiting through partnerships 00:13:21 - Where to find Kind Work online 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Stephanie Tkach: Stephanie's LinkedIn: www.linkedin.com/in/sstkach…

The Daily Standup

1
Noun soup | Andrew Henderson 13:27

23 days ago13:27

13:27

Episode 243: Andrew Henderson has some advice on how to communicate better. ⏱️ Timestamps: 00:00:00 - Intro 00:01:09 - GoodRx by day, podcast by night 00:02:33 - What’s on Andrew’s mind 00:03:35 - Winning the email tennis match 00:06:05 - The fine art of just enough information 00:08:43 - Why AI fails at human nuance 00:09:18 - Picking your metric poison 00:11:24 - The 5-minute passion challenge 00:12:22 - Wrapping up 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Andrew Henderson: Andrew's LinkedIn: https://www.linkedin.com/in/andrewrhenderson/…

The Daily Standup

1
Allegedly | Amber Rhodes 15:11

24 days ago15:11

15:11

Episode 242: Amber Rhodes is spilling the corporate tea. ⏱️ Timestamps: 00:00:00 - Intro 00:01:12 - The B2B streets 00:02:13 - Real Housewives meets LinkedIn 00:03:06 - Founders Behaving Badly goes deep 00:04:38 - Public stumbles and private screenshots 00:06:33 - When “vulnerability” goes viral 00:07:30 - Laughs, headlines, and newsletter gold 00:08:21 - The pirate mayor and other absurdities 00:09:04 - Rob’s rules for LinkedIn sanity 00:12:03 - Giving flowers and saying goodbye 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Amber Rhodes: Amber's LinkedIn: linkedIn.com/in/amber-a-rhodes…

The Daily Standup

1
Macroeconomic uncertainty | Ep. 241 21:17

27 days ago21:17

21:17

Episode 241: Rob, JP, and Dillon discuss how larger forces affect the work we do. ⏱️ Timestamps: 00:00:00 - Intro 00:01:00 - How the macroeconomy hits your workflow 00:02:20 - What the Fed interest rate really means 00:04:40 - Inflation, jobs, and controlling money 00:06:09 - Two wallets: customers and startups 00:07:24 - Startup friction when money costs more 00:10:12 - Dry powder and cautious investors 00:12:07 - MVPs are cheaper but expectations aren’t 00:13:48 - Consultants vs. AI: who adds more value? 00:16:56 - When AI still needs your expertise 00:18:32 - Staying practical in chaotic times 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/…

The Daily Standup

1
First in, first out | Maranda Dziekonski 15:52

28 days ago15:52

15:52

Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-led screening 00:10:44 - Why who you know matters more than ever 00:12:13 - Harmonizing your career like a musician 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Maranda Dziekonski: Maranda's LinkedIn: https://www.linkedin.com/in/marandaanndziekonski/…

The Daily Standup

1
Conversations are good for business | Chris Brisson 14:21

29 days ago14:21

14:21

Episode 239: Chris Brisson, CEO of Salesmsg, is taking life one text message at a time. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - Big ideas: AI in customer success 00:02:45 - Personalizing the customer handoff 00:04:24 - Text vs. email: Why messaging wins 00:06:42 - Finding balance in SMS intimacy 00:09:08 - Earning your space in the contact list 00:10:23 - Educating clients on appropriate usage 00:11:45 - The “textize your business” framework 00:12:54 - Final thoughts and an open invitation 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Chris Brisson: Chris's LinkedIn: https://www.linkedin.com/in/chrisbrisson/…

The Daily Standup

1
Share the wealth | Sara Bochino 13:26

30 days ago13:26

13:26

Episode 238: Sara Bochino wants us to think more holistically when purchasing software. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - The SaaS promise gone wrong 00:04:05 - Piecemeal journeys, big headaches 00:05:01 - A roadmap for proactive teams 00:05:51 - Building products with purpose 00:07:26 - Who really owns your software? 00:09:49 - CEOs and customer obsession 00:11:15 - Time to rethink procurement 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Sara Bochino: Sara's LinkedIn: https://www.linkedin.com/in/sarabochino/…

The Daily Standup

1
Active adaptation | Anastasia Mieshkova 12:45

4 weeks ago12:45

12:45

Episode 237: Anastasia Mieshkova never wants you to get caught flat-footed again. ⏱️ Timestamps: 00:00:00 - Intro 00:00:59 - From project manager to CS leader 00:01:51 - Why adaptability is essential in CS 00:02:44 - Training your adaptability muscle 00:03:37 - Can you ever really be fully ready? 00:05:05 - Scripts vs. skills: what's more effective? 00:06:11 - Over-preparing can backfire 00:08:47 - The power of the "three solutions" method 00:09:39 - Shared values over perfect preparation 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Anastasia Mieshkova: Anastasia's LinkedIn: https://www.linkedin.com/in/anastasia-mieshkova-90114365/…

The Daily Standup

1
The value equation | Ep. 236 42:40

5 weeks ago42:40

42:40

Episode 236: The episode where the guys talk too long about systems thinking, behavioral psychology, and the equation of value. ⏱️ Timestamps: 00:00:00 - Intro 00:01:29 - Celebrating milestones and new formats 00:02:44 - What is systems thinking? 00:05:24 - Applying systems thinking to CS 00:07:17 - The psychology vs. systems debate 00:12:37 - Breaking down a fiery customer episode 00:17:13 - The art of customer objections 00:21:02 - The upsell power of systems and empathy 00:32:42 - Value, perception, and the Netflix problem 00:36:30 - Get outta hea 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/…

The Daily Standup

1
Ghost stories and VAT | Erdem Gelal 12:48

5 weeks ago12:48

12:48

Episode 235: Erdem Gelal, co-founder and CEO of Flowla, thinks we're standing inside a small window of opportunity. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - The surprising truth about VAT 00:02:39 - How VAT became a viral success 00:03:03 - Unlocking emotional cues with AI 00:04:44 - Why being human at scale matters 00:07:35 - Tips to make communication about them 00:08:04 - Does scaling humanity feel fake? 00:09:29 - Keeping the human touch with technology 00:10:25 - Outro 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Erdem Gelal: Erdem's LinkedIn: https://www.linkedin.com/in/erdemgelal/…

The Daily Standup

1
Perpetual onboarding | Karla Kannan 11:43

5 weeks ago11:43

11:43

Episode 234: Karla Kannan reimagines what it means to onboard a customer. ⏱️ Timestamps: 00:00:00 - Intro 00:01:18 - Why education drives customer adoption 00:02:37 - Measuring education levels and usage 00:03:51 - True adoption vs. simple usage 00:05:33 - Spotting churn risks without usage data 00:07:09 - The inspiration behind Chimera's name 00:07:30 - Branding lessons from Karla's journey 00:08:44 - Lean Six Sigma's surprising CS impact 00:10:08 - Outro 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Karla Kannan: Karla's LinkedIn: https://www.linkedin.com/in/karlakannan/…

The Daily Standup

1
The job description runaround | Candy Irlanda 9:57

5 weeks ago9:57

9:57

Episode 233: Candy Irlanda is tired of the obtuse JD! ⏱️ Timestamps: 00:00:00 - Intro 00:01:21 - Candy and J.P.'s LinkedIn friendship 00:02:26 - What grinds Candy’s gears about job listings 00:03:16 - HR systems and the art of bad postings 00:03:39 - Nasty world, nasty work: J.P.'s rant 00:05:19 - When job descriptions change on you 00:06:10 - U.S. labor laws vs. global realities 00:06:56 - How to spot red flags when interviewing 00:08:02 - No barking, just closing thoughts 00:09:12 - Outro 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Candy Irlanda: Candy's LinkedIn: www.linkedin.com/in/cirlanda…

The Daily Standup

1
Reverse psychology | Gurp Singh 13:29

5 weeks ago13:29

13:29

Episode 232: Gurp Singh wants the answers to the test ahead of time. ⏱️ Timestamps: 00:00:00 - Intro 00:02:00 - A story of pain, passion, and action 00:05:07 - Mixing pain with pleasure in customer success 00:05:47 - CS lessons from reviving a music legacy 00:06:24 - Practical applications of personal passion 00:09:34 - Bridging the gap between CS and sales 00:12:23 - The addiction model of sales discovery 00:12:45 - Outro 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Gurp Singh: Gurp's LinkedIn: https://www.linkedin.com/in/workwithgurp/…

The Daily Standup

1
Fifty bosses and one big ego | Ep. 231 12:45

6 weeks ago12:45