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Sidhu Moose Wala explodes onto the Canadian music scene. His sound is a fusion of two worlds - hip-hop with the poetic language of rural Punjab, where he is from. After years of struggle he’s making it. But with the spotlight comes a dark side. As his fame grows, so do the threats. "We will kill you." Presented by broadcaster and DJ Bobby Friction and investigative journalist Ishleen Kaur. Season 8 of World of Secrets, The Killing Call, is a BBC Eye investigation for the BBC World Service. Archive audio credits: Lovepreet Waraich, Malwa TV, BritAsia TV, MPHONE Canteeni Mandeer, GK Digital, Thakur Media, Capital Extra, Famous Punjab TV, ModernSings, Dheeth.jeha, RealRohitBlogs, Mirror Now, India Today. Here’s a link to the BBC Eye two-part documentary films, which we recommend you watch after listening to this podcast: https://bit.ly/thekillingcall If you are in the UK, you can watch on iPlayer: https://www.bbc.co.uk/programmes/m002f18y…
Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.
Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.
Episode 270: Andrea Wojnicki wants you to double down on your unique strengths. ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - The power of personal branding 00:03:28 - Foundation of professional growth 00:03:47 - JP's LinkedIn journey 00:05:46 - Two-step branding process 00:07:58 - Communication before clarity 00:09:00 - Aspirations in personal branding 00:10:50 - Final thoughts and takeaways 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Andrea Wojnicki: Andrea's LinkedIn: https://www.linkedin.com/in/andreawojnicki/…
Episode 269: Therese Mucherie is looking to the future. ⏱️ Timestamps: 00:00:00 - Intro 00:02:18 - Evolution of customer success 00:04:41 - Rethinking KPIs in CS 00:06:00 - AI's role in personalizing service 00:07:41 - Commercial vs non-commercial debate 00:09:35 - Everyone's selling, but how? 00:10:41 - Global perspectives on SaaS 00:11:46 - Cultural nuances in business 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Therese Mucherie: Therese's LinkedIn: linkedin.com/in/therese-mucherie-bb633757…
Episode 268: Noble Todd describes how he made the leap from sales to customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:02:07 - What’s on Noble's mind about CS 00:03:01 - Transitioning from sales to CS 00:04:17 - JP's tips for CS success 00:08:24 - The challenge of landing a CS role 00:09:56 - Rob's unexpected sales journey 00:12:48 - Rob’s value model of expansion selling 00:13:48 - Noble's thoughts on discovery and solutions 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Noble Todd: Noble's LinkedIn: LinkedIn.com/in/nobletodd…
When total and complete automation is within reach, do you let it take over? Kristi and Stino share their thoughts on what makes customer success...customer success. ⏱️ Timestamps: 00:00:00 - Botox and burnout in CS 00:03:24 - Personalization vs. product-led growth 00:04:03 - Losing the human touch in PLG 00:06:07 - Segmentation and scalable white glove 00:07:37 - Using product data for personalization 00:09:07 - Internal workflows vs. customer behavior 00:10:47 - Low-budget ways to personalize onboarding 00:11:46 - Collaborating with customers on design 00:12:42 - Scaling support without losing CSAT 00:14:12 - Categorizing tickets to find the root cause 00:17:05 - AI and documentation to reduce burnout 00:20:23 - Socializing support data with leadership 📺 Lifetime Value: Your Destination for GTM content https://www.lifetimevaluemedia.com 💁♀️💁♂️ Connect with the hosts: Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/ Kristi's website: https://www.kristifaltorusso.com/ Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/ Key topics: artificial intelligence, personalization, customer support…
Episode 267: Laura Condy returns to the show to play a little game. ⏱️ Timestamps: 00:00:00 - Intro 00:02:24 - Traits in CS leadership 00:03:30 - Green flags in leaders 00:05:50 - The value of humility 00:06:46 - Realistic goals over lofty dreams 00:09:00 - Astrology and work life 00:11:08 - Rule number six revealed 00:11:41 - The power of taking PTO 00:12:48 - The ulterior motive unveiled 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Laura Condy: Laura's LinkedIn: www.linkedin.com/in/laura-condy…
Episode 266: In a new era of work, have the boundaries within it changed? ⏱️ Timestamps: 00:00:00 - Intro 00:01:16 - The awkward Reddit post 00:02:10 - Anodyne responses explored 00:03:15 - Romantic intentions revealed 00:04:59 - Navigating workplace boundaries 00:06:54 - Remote work relationships 00:07:33 - Dynamics and drama at the office 00:08:54 - Power dynamics and misreads 00:11:28 - Risky business of office romance 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/…
Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it. ⏱️ Timestamps: 00:00:00 - Intro 00:02:15 - The good and bad of LinkedIn communities 00:03:17 - The art of self-quoting 00:04:01 - LinkedIn for job seekers 00:07:54 - Authenticity on LinkedIn 00:09:25 - Defining authenticity 00:10:28 - LinkedIn's vision revealed 00:11:29 - The algorithm's riddle solved 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Ezra Zimbler: Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/…
Episode 264: Karin Dgana shares the roadmap for non-managerial customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - Motivation behind Intelligent Success 00:02:40 - Building a CS career beyond leadership 00:03:44 - Navigating leadership possibilities 00:06:25 - Path to independence in CS roles 00:08:08 - Staying motivated amid change 00:10:33 - Solving big problems as an IC 00:12:34 - Mastering the art of saying no 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Karin Dgana: Karin's LinkedIn: https://www.linkedin.com/in/karin-dgana-a1a16033/…
Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset. ⏱️ Timestamps: 00:00:00 - Intro 00:02:20 - Revenue-driven mindset shift 00:02:50 - Misalignment and clear roles 00:04:12 - Building a hungry CS team 00:05:22 - Relationship selling mastery 00:06:07 - Goal-oriented CS approach 00:08:39 - Structuring for CS success 00:09:15 - Say no to spiffs 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Akash Sorathia: Akash's LinkedIn: https://www.linkedin.com/in/akashsorathia/…
Episode 262: De'Edra Williams returns, even more fabulous than before. ⏱️ Timestamps: 00:00:00 - Intro 00:02:04 - Introducing the fab five 00:04:05 - Star Trek character analogies 00:06:23 - Khan as churn 00:07:27 - Implementing the strategy 00:09:26 - Funding the Starship Enterprise 00:11:51 - Vision for customer success 00:12:42 - May the force be with you 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with De'Edra Williams: De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/…
Episode 261: Boaz Maor discusses his experience starting a brand new role. ⏱️ Timestamps: 00:00:00 - Intro 00:01:14 - Why NPS matters more than you think 00:02:59 - The mission to fix healthcare 00:03:34 - Capitalism meets chaos in U.S. healthcare 00:10:15 - Making routine care truly affordable 00:16:09 - The three layers of customers 00:30:04 - Rethinking NPS for complex models 00:36:14 - Finding your fit in customer success 00:42:16 - Careers built on curiosity and connections 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Boaz Maor: Boaz's LinkedIn: https://www.linkedin.com/in/boaz-s-maor-84810b/…
Episode 260: Clare Knight says "All aboard the onboarding train!" ⏱️ Timestamps: 00:00:00 - Intro 00:02:37 - Controversial suggestion: onboarding in sales 00:03:35 - Aligning incentives between sales and onboarding 00:04:29 - Crossing the promise-to-delivery chasm 00:06:32 - Fighting the trough of disillusionment 00:08:52 - Onboarding as the customer's cheerleader 00:09:11 - Risks and realities of early CS involvement 00:11:21 - Final thoughts on seamless transitions 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Clare Knight: Clare's LinkedIn: www.linkedin.com/in/clarerachelknight…
Episode 259: Kimberly Ayala is polling the audience. ⏱️ Timestamps: 00:00:00 - Intro 00:01:32 - The great product knowledge debate 00:02:19 - Finding your depth: JP’s product layers 00:05:13 - When business value outweighs product know-how 00:06:32 - Bridging the product knowledge gap 00:08:02 - The power of asking ‘why’ 00:10:31 - There's no one-size-fits-all answer 00:12:02 - Experimenting to find what works 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Kimberly Ayala: Kimberly's LinkedIn: https://www.linkedin.com/in/kimberlyayala/…
Episode 258: Majd Maksad is working on something big. ⏱️ Timestamps: 00:00:00 - Intro 00:01:35 - Rethinking customer communication 00:03:02 - Say goodbye to repeating yourself 00:04:43 - You're not Steve: The pain of support calls 00:05:09 - Envisioning autonomous customer success 00:07:03 - The high cost of ignoring AI 00:07:47 - Real-world AI use case: Bug-fixing bots 00:08:39 - Revenue generation over cost cutting 00:10:42 - Wrapping up and what's next in AI CS 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Majd Maksad: Majd's LinkedIn: https://www.linkedin.com/in/majdmaksad/…
Episode 257: Brian Hansen is here to help motivate founders AND customers. ⏱️ Timestamps: 00:00:00 - Intro 00:02:25 - Merging humanity with business strategy 00:03:13 - Why founders procrastinate post-sale 00:04:16 - From anxiety to action: Rob’s framework 00:06:11 - Communication: the key to retention 00:07:06 - Courage and growth in the unknown 00:09:10 - Logic versus fear: managing founder anxiety 00:10:23 - Founders don’t know what they don’t know 📺 Lifetime Value: Your Destination for GTM content Website: https://www.lifetimevaluemedia.com 🤝 Connect with the hosts: Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/ Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/ 👋 Connect with Brian Hansen: Brian's LinkedIn: https://www.linkedin.com/in/bhansenconsulting…
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