Anne and Frances are back with a new season of Fixable to tackle a subject that impacts everyone’s experience of work: confidence. In this episode, the pair sit down with Master Fixer Ian Robertson, a professor of psychology at Trinity College Dublin and author of the new book How Confidence Works: The New Science of Self-Belief, to discuss where confidence comes from, how to inspire confidence in others, and how to deal with overconfident leaders. Ian also shares his confidence framework and explains why anxiety is actually your friend. Follow Hosts: Anne Morriss ( @annemorriss | LinkedIn: @anne-morriss ), Frances Frei ( @francesxfrei | LinkedIn: @francesfrei ) Follow Hosts: Anne Morriss ( @annemorriss | LinkedIn: @anne-morriss ), Frances Frei ( @francesxfrei | LinkedIn: @francesfrei ) Guest: Ian Robertson (Instagram: | LinkedIn: | Website:) Links https://anneandfrances.com/ https://ianrobertson.org/ How Confidence Works: The New Science of Self-Belief Subscribe to TED Instagram: @ted YouTube: @TED TikTok: @tedtoks LinkedIn: @ted-conferences Website: ted.com Podcasts: ted.com/podcasts Subscribe to TED Instagram: @ted YouTube: @TED TikTok: @tedtoks LinkedIn: @ted-conferences Website: ted.com Podcasts: ted.com/podcasts For the full text transcript, visit ted.com/podcasts/fixable-transcripts Hosted on Acast. See acast.com/privacy for more information.…
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Вміст надано Cindy Hook. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Cindy Hook або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
🎙️ The Leadership Lounge Podcast Hosted by Cindy Hook, Founder of Lifestyle Recruiters The Leadership Lounge is the go-to podcast where top executives in hospitality and retail share their journeys, insights, and proven strategies for scaling teams and driving business success. Each episode uncovers the real challenges and wins of industry leaders, giving listeners practical takeaways on leadership, innovation, recruitment, and growth. At Lifestyle Recruiters, we specialize in building dream teams for hospitality, retail, and consumer brands. Our signature approach combines AI-powered talent mapping with personalized video outreach, helping companies attract passive A-players, reduce hiring costs, and eliminate the stress of constant vacancies. By blending these two worlds — candid conversations with industry leaders and cutting-edge recruiting strategies — The Leadership Lounge delivers unique value for executives, hiring leaders, and anyone ready to level up in the competitive world of retail and hospitality. 💡 Why listen? Get insider lessons from VPs, GMs, and CEOs in hospitality and retail Learn practical strategies on scaling, culture-building, and market expansion Discover how Lifestyle Recruiters helps brands fill tough roles with ready-to-hire pipelines Access recruiting and leadership tips that save time, money, and talent headaches 👉 Tune in weekly to stay ahead in hospitality & retail leadership. 👉 Interested in being featured, sponsoring, or partnering? Contact Lifestyle Recruiters to learn more.
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Вміст надано Cindy Hook. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Cindy Hook або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
🎙️ The Leadership Lounge Podcast Hosted by Cindy Hook, Founder of Lifestyle Recruiters The Leadership Lounge is the go-to podcast where top executives in hospitality and retail share their journeys, insights, and proven strategies for scaling teams and driving business success. Each episode uncovers the real challenges and wins of industry leaders, giving listeners practical takeaways on leadership, innovation, recruitment, and growth. At Lifestyle Recruiters, we specialize in building dream teams for hospitality, retail, and consumer brands. Our signature approach combines AI-powered talent mapping with personalized video outreach, helping companies attract passive A-players, reduce hiring costs, and eliminate the stress of constant vacancies. By blending these two worlds — candid conversations with industry leaders and cutting-edge recruiting strategies — The Leadership Lounge delivers unique value for executives, hiring leaders, and anyone ready to level up in the competitive world of retail and hospitality. 💡 Why listen? Get insider lessons from VPs, GMs, and CEOs in hospitality and retail Learn practical strategies on scaling, culture-building, and market expansion Discover how Lifestyle Recruiters helps brands fill tough roles with ready-to-hire pipelines Access recruiting and leadership tips that save time, money, and talent headaches 👉 Tune in weekly to stay ahead in hospitality & retail leadership. 👉 Interested in being featured, sponsoring, or partnering? Contact Lifestyle Recruiters to learn more.
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The Leadership Lounge
In this Leadership Lounge episode, host Cindy Hook sits down with Troy Hooper , CEO of Hot Palate America (parent company of Pepper Lunch in the U.S.). Troy shares the uncommon arc of his career, moving from back-of-house culinary roles at Michelin-level restaurants into front-of-house leadership, a formative chapter at Procter & Gamble leading large teams, and ultimately into hospitality turnarounds, concept building, and brand scaling. The conversation explores what it really takes to lead teams through change, select markets, and operationalize a brand so it can grow. Troy explains how he approaches executive focus in high-growth phases, why he still obsesses over blocking and tackling in operations, and how he thinks about the balance between concept integrity and local adaptation. He also opens up about the hardest career pivots he has made, what “tough love” mentorship did for his leadership maturity, and the habits that keep him effective while on the road. What you’ll learn How culinary depth and front-of-house experience combine into a practical leadership style for scaling hospitality brands The role of systems thinking and team development in turnarounds and new market launches A practical view of franchising readiness, site search, and how to compare comps when entering a new market Why mentorship and a strong network are force multipliers for career growth How to evolve your leadership style as responsibilities and team size expand Timestamps 00:00 Welcome and guest intro 02:00 Troy’s path from kitchen to leadership and early lessons shaping his management style 08:00 The Procter & Gamble chapter and running large teams with discipline 14:00 Turnaround management, consulting, and moving into brand leadership 20:00 Pepper Lunch in the U.S. and what it takes to operationalize growth 28:00 Franchising considerations, market selection, and location strategy 36:00 Mentorship, tough feedback, and the network effect on career acceleration 42:00 Final advice for emerging leaders in hospitality Key takeaways Leadership is learned in the trenches and refined through honest feedback Consistency in operations is the foundation that makes creative concepts scalable The best mentors do not just cheerlead, they challenge your assumptions Growth requires both a repeatable playbook and the humility to localize execution Guest Troy Hooper — CEO, Hot Palate America (Pepper Lunch) Host Cindy Hook — Leadership Lounge…
Overview In this Leadership Lounge conversation, Cindy Hook sits down with Jeff Brainard (JJB Leadership Solutions) to unpack a 30-year journey from PR to resort operations, multi-property leadership, and ultimately the leap from a VP role to entrepreneurship. Jeff shares what it really takes to lead: being “brave for a minute,” building teams that outgrow you, hiring for hunger over résumé, and protecting life balance so you can show up at 100%. You’ll hear practical frameworks, candid stories, and the mindset shift from managing to leading, where people choose to follow. What You’ll Learn Why work–life balance isn’t optional and how it fuels better leadership. The difference between managers and leaders (hint: one-word followers ). How to be “brave for a minute” and make decisions with incomplete information. The hiring litmus test: hungry vs. experienced (and why hunger wins 10/10 times). How to define success by the growth of your people , not just your P&L. A practical mantra: make “better mistakes tomorrow.” Highlights & Timestamps 00:00 – Welcome & origin story: From PR to hospitality leadership. 04:30 – Stretch roles that accelerate growth: Running Sales and Revenue at once. 09:10 – The big leap: Leaving a VP seat to build a consulting practice. 13:45 – Balance as a performance tool: Why 100% at home enables 100% at work. 18:20 – Decision-making under uncertainty: Being “brave for a minute.” 22:10 – Hiring without regret: Spotting character, drive, and true pride points. 26:40 – Redefining success: Track records of people you’ve developed. 30:45 – One book that changed his thinking: The 21 Irrefutable Laws of Leadership (John C. Maxwell). 33:10 – Closing: Permission to fail and to learn faster. Memorable Lines “To be a hero doesn’t mean others aren’t it’s just being brave for a minute or two longer .” “I’ll hire hungry ten times out of ten over experienced .” “Make better mistakes tomorrow .” “Leadership vs. management? One word: followers .” Resources Mentioned Book: The 21 Irrefutable Laws of Leadership by John C. Maxwell. About the Guest Jeff Brainard is the founder of JJB Leadership Solutions and a veteran hospitality leader with deep experience in sales, revenue, operations, and multi-property management. He helps teams elevate performance through practical leadership, hiring for character and drive, and culture-first execution. Connect & Continue the Conversation If this episode resonated, share it with a leader who could use a nudge to be “brave for a minute.” Subscribe for more candid, tactical leadership conversations from the field.…
Hospitality veteran Hans Schatz joins Cindy Hook for a candid masterclass on people-first leadership,how to build trust fast, earn followership, and create teams that deliver without drama. Hans breaks down why mentorship (not just management) accelerates careers, the “three-calls” networking rule for solving real problems, and how a disciplined 1% daily edge compounds into standout performance. He shares practical tactics for running service-driven operations, owning outcomes, removing excuses, and treating culture as a living organism , not a static org chart. They also unpack AI’s role in hospitality, where tech should streamline workflows, but never replace human judgment or guest empathy. You’ll learn: How to find (and be) the right mentor, and why it changes everything The playbook for being a great follower so you can become a better leader The 1% rule for sustainable growth and career momentum A simple framework to turn networks into solutions within three calls Where AI helps, and where human discernment must lead Perfect for: emerging leaders, multi-unit operators, and executives scaling people-dependent organizations who want practical, no-fluff guidance they can apply on Monday morning.…
Host: Cindy Hook Guest: Chris Kehn - Principal, KH Hospitality Summary Cindy sits down with second-generation hotelier Chris Kehn to trace his path from ROTC/Army discipline to hands-on leadership across independent hotels and resorts. Drawing on early lessons at the Hawthorne Hotel and years of owner-side advisory work, Chris explains why execution; not just planning, creates results , how a tough setback taught him more than a string of wins, and what it really takes to build teams, protect culture, and keep standards when the pressures on. What you’ll learn Why independent properties can be the fastest classroom for owners and operators The operating cadence that turns strategy into outcomes, consistently Hiring for attitude and fit (and when to make the hard call to protect culture) How to stay even-keeled and decisive through uncertainty The difference owner education makes in project success Notable quote “I’ve seen average plans win with great execution, and great plans fail without it.” Guest bio (short) Chris Kehn is a hospitality operator and advisor who has led teams across independent hotels and resorts, helping owners align strategy, people, and process to deliver sustained performance.…
Host: Cindy Hook Guest: Rian Kirkman - hospitality & marketing leader at VAI Resort (AZ) Episode summary Rian shares his journey from agency roles to leading marketing and guest experience on the client side, first across eight Caesars Entertainment properties in Las Vegas and now at VAI Resort in Arizona. We dig into pre-opening realities for a 60-acre, 1,100-room property with 12 restaurants and a built-in live entertainment venue, what “culture fit” really means when hiring (and when you must let people go), and why steady, mindful leadership beats adrenaline when everything is moving fast. Timestamps 00:00 – Welcome & Rian’s path into leadership 01:20 – How LinkedIn opened the door to VAI Resort 02:00 – Pre-opening realities: construction, pivots, and protecting guest experience 03:56 – Lessons from Nobu Hospitality: standards, brand, and mentorship 05:36 – Inside VAI: 60 acres, ~1,100 rooms, 12 restaurants, and balcony-view concerts 06:41 – Hardest decision: when (and how) to let someone go for cultural health 07:27 – Leadership philosophy: don’t get too high or too low—stay calm, stay present 07:58 – Book that changed his thinking: The Way of the Peaceful Warrior Key takeaways Pre-opening at scale demands ruthless prioritization: ship what’s “right” for guests, not just what’s ready. Culture compounds. Hire for values and protect the team, even when the hard call is letting someone go. Steady beats flashy: leaders who stay even-keeled help teams navigate complexity and speed. Serendipity favors visibility: consistent LinkedIn engagement can create career inflection points. Design for energy: blending luxury with live entertainment can transform the guest experience. Notable quote “Don’t get too high or too low. Keep a level head so you can navigate whatever’s in front of you.” Guest links (optional to add) VAI Resort information Rian’s LinkedIn Call to action If you enjoyed this episode, please follow the show and share it with a colleague who’s building teams or launching new concepts. Send guest suggestions or feedback to cindy.hook@lsrecruiters.com…
In this Leadership Lounge conversation, Cindy sits down with Todd Felsen , CEO of OTH Hotels & Resorts , to trace a 40-year arc in hospitality from falling in love with the show of Disney’s Polynesian Village as a kid, to starting as a doorman , to leading multi-property operations across the U.S. and Caribbean and ultimately running a hotel platform. Todd unpacks the operational heartbeat of great hotels, why he teaches teams the “circle of trust” (every function affects every guest touchpoint), how to hire better, and what today’s younger talent expects from leadership. He also shares lessons from island postings (Puerto Rico, Aruba), the link between guest delight and financial performance , and a surprising source of inspiration: the entertainment-driven reinvention of the Savannah Bananas a reminder that brand, community, and experience win. What you’ll learn The formative spark: seeing hospitality as theater and why showtime still matters. Todd’s path: doorman → front-of-house → GM → multi-unit leader → CEO . The Circle of Trust : how housekeeping, F&B, concierge, finance, and maintenance rise or fall together. Island leadership: operating as a guest in someone else’s country cultural humility, consistency, and standards. Hiring correctly: the selection discipline and interview questions that prevent costly misalignments. Developing Gen Z/younger teams: meeting them where they are (social platforms, rapid feedback, growth signals). Metrics that matter connecting guest experience to COGS, labor, RevPAR, and owner outcomes . Brand & experience: lessons from the Savannah Bananas on turning a business into a movement. Mentioned Disney’s Polynesian Village & Contemporary Resort (the early “showtime” spark) The Savannah Bananas story (Jesse Cole’s “fans-first” philosophy) as a branding/experience case study About our guest Todd Felsen is the CEO of OTH Hotels & Resorts , leading strategy, operations, and growth across a portfolio of properties. His leadership DNA blends hands-on operations, rigorous selection, and a guest-first, owner-aware mindset. Connect If this episode resonated, follow the show, share it with a hospitality leader, and drop us a note with the toughest leadership challenge you’re facing we may feature it in a future episode.…
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The Leadership Lounge
In this Leadership Lounge episode, Cindy sits down with Mark Hatch , founder of The Nest, a peer community built “like YPO for restaurant chain executives.” From a post-pandemic promotion to moderating calls with dozens of CMOs, Mark shares how relentless execution , small experiments , and the right room accelerate leadership growth. It’s a candid, fast-moving conversation about creating momentum in your career and building communities that lift everyone. Guest Mark Hatch, Founder of The Nest, a private network for restaurant chain executives focused on real-time problem solving, peer learning, and collaborative growth. Highlights 00:00–00:01 – Cindy’s welcome and the Leadership Lounge ethos: real stories over polished scripts. 00:00:54–00:01:18 – “The Nest” origin story: a support group for restaurant chain leaders. 00:02:19–00:02:42 – Who gets in: C-suite or head-of; skin in the game, no passengers. 00:03:03–00:03:25 – Mark’s leadership inflection point: stepping into VP post-pandemic. 00:03:44–00:03:53 – Hitting stride: moderating calls with ~30 CMOs. 00:07:24–00:08:23 – Advice to your younger self: execute every time, and run smart experiments that drive revenue. 00:11:29–end – Cindy on launching her first book and closing reflections. Key Takeaways Be the executor. “Be that person that executes every single time ” credibility compounds. Experiment small, aim real. Try low-risk, high-signal tests that move revenue or outcomes , not just activity. Choose the room. A curated peer group (like The Nest) multiplies learning and shortens the path to better decisions. Own more than your job description. Growth often comes from value you create outside the lines. Momentum > perfection. Post-pandemic promotions and new communities happen when you ship, learn, iterate . Quotable “Do something outside your job responsibilities and be the person who executes every single time.” Connect & Support If today’s episode sparked ideas, follow the show for more candid conversations, and share it with a leader who needs a nudge to start their own “nest.”…
Messy Moments, Meaningful Wins — Ed Dodds on Leadership That Lasts Host: Cindy Hook Guest: Ed Dodd (hospitality/restaurant leader) Series: Leadership Lounge — honest conversations over polished speeches Episode summary In our premiere, Cindy trades scripted soundbites for real stories with hospitality leader Ed Dodds . From busy Friday-night service to team hiccups and hard resets, Ed shares how leadership is forged in the “messy, meaningful moments” owning mistakes, setting standards, and standing back up. If you manage people (or aspire to), this is a practical, no-gloss conversation about culture, accountability, and resilience. What you’ll learn Why leadership isn’t lived in press releases or LinkedIn posts it’s built in day-to-day choices How service-industry pressures sharpen decision-making and team trust Tactics for coaching after a stumble: name it, fix it, and move forward Building culture intentionally (clarity of standards, feedback loops, role-modeling) How to stay calm in chaos: prioritize, communicate, execute Owning the room without burning people out (consistency > intensity) Suggested chapter guide (adjust to final edit) 00:00 – Welcome: Why “Leadership Lounge” centers honest conversations 02:00 – Ed’s path: From restaurants to leading teams 10:00 – Messy moments: Stumbles that shaped his leadership 20:00 – Culture & accountability: Standards, feedback, recovery 30:00 – Operating under pressure: Service mindset and calm execution 38:00 – Takeaways & close Notable quotes “Leadership isn’t lived in press releases or LinkedIn posts, but in the messy, meaningful moments that define us.” — Cindy Hook “You don’t learn much from perfection. You learn when you stumble—and how you stand back up.” — Ed Dodds Social caption (short) Leadership isn’t lived in press releases; it’s forged in the messy moments. 🎙️ Cindy Hook x Ed Dodds on culture, accountability, and standing back up. Listen now.…
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1 EP 17: "Leadership, Growth, and the Future of Hospitality: A Conversation with Bill Chrysler" 29:22
In this episode of Technically Speaking , we are joined by Bill Chrysler , Vice President of Operations at Southworth Clubs . With a career that started on a cherry farm in Montana and led him to managing some of the most prestigious private clubs worldwide, Bill shares his incredible journey through the hospitality industry. From overcoming imposter syndrome to leading multi-course luxury clubs, his insights offer valuable lessons for aspiring professionals and seasoned executives alike. In this insightful conversation, Bill discusses key lessons on: The Unexpected Career Path: Bill shares his unconventional journey from a small town in Montana to becoming a leader in luxury hospitality. He recalls how an unexpected opportunity at a golf real estate development changed the trajectory of his career and led him to pursue his passion for club management. Overcoming Imposter Syndrome and Building Confidence: Bill opens up about the challenges of feeling like an outsider in the exclusive world of country clubs. He explains how gaining expertise, embracing learning, and consistently proving his value helped him grow into leadership roles with confidence. Navigating Career Pivots and Embracing Change: Bill shares two pivotal career moments—transitioning from a general manager role to Hilton during the Great Recession and later moving into multi-club management with Southworth. He emphasizes the importance of adaptability and seizing opportunities when they arise. Lessons in Leadership and Team Building: Bill discusses how leading diverse teams across multiple locations requires strong communication, trust, and empowerment. He highlights the importance of supporting team members, giving them the tools they need to succeed, and fostering a culture of collaboration. The Art of Problem-Solving in Hospitality: Bill recalls a memorable challenge when a restaurant renovation delay forced his team to rethink Thanksgiving at their Bahamas property. Their creative solution—a tented dinner on the driving range—was so well received that it became a club tradition. He shares how adaptability and quick thinking are critical in hospitality leadership. Mentorship and Networking: As an advocate for mentorship, Bill reflects on the guidance he received throughout his career and the importance of paying it forward. He discusses his involvement in the Club Managers Association of America and his dedication to mentoring young professionals entering the industry. Career Advice for Aspiring Hospitality Leaders: Bill advises those starting their careers to be patient, focus on excelling in their current roles, and trust that opportunities will come. He warns against frequent job-hopping, explaining how consistency and long-term commitment are valued by hiring managers. The Future of Hospitality: Connection and Personalization: Bill shares insights on evolving trends in hospitality, emphasizing the increasing demand for personal touch and authentic experiences. He explains how post-pandemic consumers seek meaningful connections, immersive service, and high-end tailored experiences beyond just transactions. AI and Technology in Private Clubs: Bill discusses the role of AI in hospitality, noting that while AI can streamline operations and enhance data-driven decision-making, it cannot replace human interaction. He believes that technology should be used to support—not replace—the personalized service that defines luxury hospitality. Key Takeaways: Your career path may not be linear —embrace unexpected opportunities and follow your passion. Overcoming imposter syndrome is about gaining expertise and trusting your experience. Leadership is about empowering your team and creating an environment for them to succeed. Problem-solving and adaptability are essential in the hospitality industry. Networking and mentorship play a crucial role in professional growth. Patience and commitment are key—hopping between jobs too quickly can hinder long-term success. The future of hospitality is personal —consumers crave connection, exceptional service, and curated experiences. AI and technology should enhance, not replace, the human touch in luxury hospitality. Listen Now: Spotify | iTunes Resources For more insights and to connect with Bill: LinkedIn: Bill Chrysler Website: Southworth Clubs…
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1 EP 16: Redefining Hospitality Through Innovation, Sustainability, and Leadership with Erin Smith VP Of Sales. 25:34
In this episode of Technically Speaking , we are joined by Erin Smith, the VP Of Sales at Auto Camp. Erin shares her fascinating journey in the hospitality industry, shaped by a lifetime passion for hotels and her unique upbringing living on hotel property. This engaging conversation dives into Erin's leadership philosophy, her innovative approaches in hospitality, and the strategies she employs to create memorable guest experiences at Auto Camp. In this insightful conversation, Erin discusses key lessons on: A Lifelong Love for Hospitality Erin reflects on how growing up in the hotel environment with her mother as a General Manager inspired her passion for the industry and provided her with hands-on experience in all facets of hotel operations. Driving Innovation at Auto Camp Discover how Erin has redefined the hospitality experience by integrating luxury and sustainability into Auto Camp's business model, offering guests unique, nature-inspired accommodations. The Importance of Leadership and Collaboration Erin shares insights on how strong leadership, collaboration, and team empowerment are critical to delivering exceptional guest experiences. Overcoming Challenges in Hospitality Learn how Erin tackled operational and guest-related challenges during her career, emphasizing adaptability, creativity, and problem-solving. Sustainability and Eco-Focused Hospitality Erin highlights Auto Camp’s commitment to sustainability and how incorporating eco-friendly practices into their operations has been a cornerstone of their success. Career Advice for Hospitality Professionals For those aspiring to make their mark in hospitality, Erin offers valuable advice on pursuing passion, staying resilient, and embracing opportunities to innovate. Key Takeaways How growing up immersed in hospitality shaped Erin’s career. The role of innovation in creating unique guest experiences. Why sustainability is critical to the future of hospitality. Leadership lessons on collaboration and team empowerment. Practical advice for aspiring professionals in the industry. Listen Now: Spotify | iTunes Resources To connect with Erin Smith: LinkedIn: LinkedIn Profile Email: esmith@autocamp.com…
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1 EP 15: Culinary Leadership, Innovation, and Crafting Unforgettable Experiences with Anthony Bucco 18:51
In this episode of Technically Speaking , the host Cindy welcomes Anthony Bucco, the SVP of Culinary Operations at Landmark Hospitality. Despite feeling under the weather, Anthony shares valuable insights about his dynamic role overseeing culinary programming across 18 venues, including restaurants, hotels, and catering spaces. His focus is on creating exceptional guest experiences and building lasting relationships. In this insightful conversation, Anthony discusses his career journey, highlighting his lifelong passion for cooking and how it connects people culturally and emotionally. He shares pivotal moments, including challenges and mentorship experiences, which shaped his career and kept him committed to the hospitality industry despite its demanding nature.: Key topics include: Early Career Challenges : The stigma around pursuing a culinary career during a time when it wasn't widely recognized as a legitimate profession, and how social media and pop culture have since elevated the industry. Learning from Mistakes : How mistakes and communication in hospitality often lead to building strong relationships and fostering personal and professional growth. Valuable Skills : Anthony emphasizes persistence, patience, and maintaining transparency about goals as essential skills for long-term success in hospitality. Work-Life Balance : He discusses the importance of balancing personal and professional life while acknowledging the challenges unique to the hospitality industry. AI and Technology : While not central to culinary arts, Anthony highlights AI's impact on labor efficiency in commissary operations and its role in marketing and operational processes. Trends in the Industry : Anthony predicts a return to service quality and personalized guest experiences as critical for hospitality professionals. He also stresses the importance of understanding diverse cuisines and accommodating dietary preferences like vegetarian and vegan options. Anthony concludes with advice for young professionals to stay adaptable, learn continuously, and focus on building meaningful connections. The episode ends with a call for listeners to take actionable insights, implement them, and share their success stories. Listen Now: Spotify | iTunes Resources To connect with Anthony Bucco: LinkedIn: Anthony Bucco Email: anthony@landmarkhospitality.com…
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1 EP 14: "Passion, Strategy, and Growth: Hans Lagerweij on Redefining Hospitality and Leadership" 24:13
In this episode of Technically Speaking , we are joined by Hans Lagerweij, founder of The Flying Dutchman Consultancy and a seasoned leader in the hospitality and adventure travel industry. Hans shares his inspiring journey from consumer goods to hospitality, where he found his true passion. With years of experience across multiple countries and organizations, Hans discusses how innovation, strategic growth, and a deep commitment to delivering exceptional experiences have shaped his career and consultancy approach. In this insightful conversation, Hans discusses key lessons on: The Unexpected Career Pivot: Hans reflects on his transition from working in consumer packaged goods to pursuing his passion in hospitality. He shares how this bold career shift allowed him to align his professional life with his personal values, ultimately leading to long-term success and fulfillment. Implementing Strategy with Precision: Hans emphasizes the importance of not just crafting brilliant strategies but ensuring their implementation. He shares insights into how poorly executed plans can derail even the best ideas and explains how his new book addresses this critical challenge. Learning from Early Challenges: Hans discusses how discovering his passion for selling as a teenager set the foundation for his commercial career. He recounts his time in a Dutch "Home Depot" and how listening to customers and building relationships shaped his future path. The Power of Passion: Hans explains how discovering his passion for hospitality brought a new level of purpose to his work. He highlights the importance of aligning one's work with personal interests to create a meaningful and rewarding career. Managing Emotions and Decision-Making: Hans shares a valuable lesson about controlling emotions, particularly in high-stress situations. He discusses the importance of pausing, reflecting, and responding thoughtfully rather than reacting impulsively—especially when under pressure. Mentorship and Lifelong Learning: Hans underscores the value of mentorship and continuous learning throughout his career. He reflects on how mentors—whether senior leaders or team members—have shaped his expertise and inspired him to grow. Networking and the LinkedIn Advantage: Hans discusses the significance of networking and highlights LinkedIn as an invaluable tool for building professional relationships. He shares how his dedication to growing his network has provided long-term benefits in his career. Work-Life Balance Through Passionate Pursuits: Hans opens up about his strategies for maintaining work-life balance, including running, scuba diving, and staying active. He explains how these activities help him disconnect and recharge while managing growing responsibilities. Adapting to Industry Trends: Hans explores how advancements in AI and technology are transforming the hospitality industry. He encourages young professionals to stay informed and leverage these tools to remain innovative and competitive. Career Advice for Aspiring Leaders: Hans advises those feeling stuck in their careers to focus on self-reflection and build a clear plan for change. He stresses the importance of identifying one’s unique value proposition and using networking and personal branding to pursue new opportunities. Key Takeaways: How embracing unexpected career pivots can lead to discovering your true calling. The importance of aligning your work with your passion to achieve fulfillment. Strategies for controlling emotions and making thoughtful decisions under pressure. The role of mentorship and feedback in driving personal and professional growth. How networking, especially through LinkedIn, can unlock opportunities and long-term career success. The significance of adopting technology and staying ahead of industry trends. Why work-life balance is essential for sustained productivity and well-being. Listen Now: Spotify | iTunes Resources For more insights and to connect with Hans: LinkedIn: Hans Lagerweij Website: The Flying Dutchman Consultancy Email: flyingdutchmanconsultancy@outlook.com…
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The Leadership Lounge
1 EP 13: Navigating Leadership, Innovation, and the Future of Hospitality with Alfonso Arevalo 20:59
In this episode of Technically Speaking , we are joined by Alfonso Arevalo , Director of Human Resources at Margaritaville Hollywood Beach Resort of Davidson Hospitality. A visionary leader in the hospitality industry. Alfonso discusses his journey through the ever-evolving landscape of hospitality, from starting in engineering to becoming a pioneer in hotel management. He shares how adaptability, innovation, and forward-thinking leadership have defined his success and helped him navigate the future of the industry. In this insightful conversation, Alfonso discusses key lessons on: The Unexpected Career Pivot: Alfonso shares his unexpected transition from engineering to hospitality and how embracing the unknown led to the discovery of his true passion. He explains how stepping outside of his comfort zone opened up new opportunities and shaped his leadership approach. Building Confidence and Overcoming Self-Doubt: Alfonso reflects on early challenges with self-doubt and how he learned to build confidence. He emphasizes the role of mentorship and learning from mistakes in becoming a stronger, more resilient leader. The Importance of Taking Risks: Alfonso discusses the importance of taking calculated risks to propel his career forward, particularly in an industry that is constantly evolving. He shares stories of taking bold moves and how they paid off in his professional growth. Mentorship and Networking: Alfonso highlights the power of mentorship and strategic networking in his career. He talks about how building relationships with key professionals has been a crucial factor in his success and offers advice on how to cultivate meaningful connections. Daily Habits for Success: Alfonso walks us through his daily routines, including goal-setting, reading, and prioritizing self-care. He explains how these habits help him stay energized, focused, and aligned with his purpose, ensuring he remains a leader in the hospitality space. Learning from Failure: Alfonso shares a pivotal moment of failure in his career and how it served as a turning point. He explains how setbacks can become stepping stones for growth, helping him develop resilience and learn valuable lessons. Embracing Technology: Alfonso talks about how adopting new technologies, such as AI and automation, has been essential for staying ahead in the rapidly changing hospitality industry. He shares how young professionals can embrace these tools to drive success and innovation. Leading with Purpose and Passion: Alfonso explains how his leadership style is driven by a deep sense of purpose—focusing on innovation and excellence. He discusses how leading with passion has been the key to building successful teams and organizations. Preparing for the Future of Hospitality: Alfonso shares his thoughts on the future of hospitality, emphasizing the importance of sustainability, technological integration, and adaptability. He encourages future leaders to continuously learn, embrace change, and foster a culture of innovation. Career Advice for Aspiring Professionals: Alfonso offers actionable career advice for those looking to enter or advance in the hospitality industry. He stresses the importance of staying curious, taking risks, and focusing on personal and professional development to stay relevant in a fast-paced industry. Whether you're passionate about hospitality, leadership, or looking for career inspiration, Alfonso's conversation offers invaluable insights into navigating the future of the industry with purpose and innovation. Key Takeaways: How embracing unexpected career pivots can lead to discovering your true calling. The importance of overcoming self-doubt through mentorship, curiosity, and learning from mistakes. Why taking risks and trusting your instincts is essential for professional growth. The power of networking and building meaningful relationships in your career. How daily habits and discipline contribute to sustained success and productivity. The lessons learned from failure and how to use setbacks as opportunities for growth. How technology, including AI and automation, is revolutionizing industries like hospitality. Why leading with passion and purpose can drive both personal fulfillment and organizational success. Listen Now: Spotify | iTunes Resources For more insights and to connect with Alfonso: Linkedin: https://www.linkedin.com/in/alfonso-arevalo-696221319/ Website: http://www.margaritavillehollywoodbeachresort.com Email: alfonso.arevalo@margaritavilleresorts.com…
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The Leadership Lounge
1 EP 12: Redefining Luxury Hospitality: Innovation, Resilience, and Building Memorable Guest Experiences with Victor Simmons 29:24
In this episode of Technically Speaking , we are joined by Victor Simmons, who brings a wealth of experience from the luxury hospitality industry. Victor shares their inspiring journey of breaking barriers, driving innovation, and crafting unforgettable guest experiences. This thought-provoking discussion dives deep into the heart of luxury hospitality, exploring how passion, creativity, and resilience have shaped Victor’s career and leadership philosophy. In this insightful conversation, Victor discusses key lessons on: Adapting to Changing Times: Victor explains how they’ve navigated the dynamic shifts in the hospitality industry, from emerging technologies to changing guest expectations, and how staying ahead of trends has been key to maintaining a competitive edge. Building Guest-Centric Experiences: Learn how Victor leverages innovation and attention to detail to create personalized experiences that exceed guest expectations and set new standards in luxury hospitality. The Power of Resilience in Leadership: Victor shares their personal stories of overcoming challenges and maintaining resilience during uncertain times, emphasizing the importance of adaptability and a positive mindset. Harnessing Technology for Success: Discover how Victor is embracing cutting-edge technologies like AI, data analytics, and automation to enhance operational efficiency and elevate the guest experience. Leadership Lessons from the Hospitality Industry: Victor reflects on the values of collaboration, empathy, and vision that have shaped their leadership style, offering actionable advice for aspiring professionals. Cultivating a Passion for Hospitality: Explore how a genuine love for hospitality fuels Victor’s commitment to creating unique and memorable experiences that keep guests coming back. Sustainability in Luxury Hospitality: Victor discusses the growing importance of sustainability in the industry and how they’re incorporating eco-friendly practices into their operations without compromising luxury. Career Advice for Hospitality Professionals: For those just starting or looking to make a mark in hospitality, Victor shares their wisdom on embracing challenges, seeking mentorship, and building a career with purpose. Whether you’re passionate about luxury hospitality, technology, or leadership, this episode offers a wealth of inspiration and actionable insights to help you succeed. Key Takeaways: How embracing change and innovation can redefine guest experiences. The importance of resilience and adaptability in leadership. How to leverage technology to enhance hospitality operations. Why sustainability is the future of luxury hospitality. The power of passion, empathy, and collaboration in building a successful career. Listen Now: Spotify | iTunes Resources To connect with Victor Simmons: LinkedIn: https://www.linkedin.com/in/victorsimmons/ Email: victor.simmons@atelierace.com…
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The Leadership Lounge
1 EO11: From Entry-Level to Luxury Leadership: Navigating Hospitality, Building Teams, and Leading Transitions with Zoltan Payerli 29:49
In this episode of Technically Speaking, we are joined by Zoltan Payerli, General Manager of the Emily Hotel in Chicago’s Fulton Market District. Zoltan shares his inspiring career journey—from starting as a young hospitality professional at Hilton Hotels to leading the transition and management of the boutique luxury Emily Hotel. With over two decades of experience in the hospitality industry, Zoltan brings a wealth of knowledge about building and operating luxury hotels, fostering team engagement, and creating exceptional guest experiences. In this insightful conversation, Zoltan discusses key lessons on: The Journey from Entry-Level to Leadership: Zoltan began his career with Hilton Hotels at 18, working in limited-service brands like Hampton Inn and Suites before transitioning into luxury properties like Waldorf Astoria. He reflects on the importance of perseverance, continuous learning, and seizing growth opportunities throughout his journey. Leading a Hotel Transition: As the General Manager, Zoltan played a pivotal role in transitioning the Emily Hotel into a boutique luxury lifestyle property in January 2022. He shares his experience navigating the challenges of a major operational shift while preserving the hotel’s unique character and guest experience. The Importance of Education and Professional Development: A hospitality graduate from Roosevelt University, Zoltan emphasizes the role of formal education in shaping his career. He also highlights the importance of ongoing professional development and staying informed about industry trends. Building a Team-Centric Culture: Zoltan discusses how fostering high engagement scores and a positive team culture have been essential to the success of his leadership. He shares strategies for motivating teams and maintaining strong collaboration in a fast-paced industry. Navigating a Dynamic Career in Hospitality: From the suburbs of Chicago to luxury properties in Orlando, Zoltan’s career highlights the rewards of adaptability and geographic mobility in the hospitality industry. He reflects on the value of stepping outside one’s comfort zone and embracing new challenges. Whether you’re a hospitality professional, aspiring leader, or simply interested in the behind-the-scenes world of luxury hotels, Zoltan’s journey offers a masterclass in leadership, adaptability, and passion for the industry. Key Takeaways: Career Growth in Hospitality: How starting in entry-level roles can lead to senior leadership positions. Leadership in Transitions: Insights into successfully managing hotel openings and rebranding. Team Engagement: Strategies for building and maintaining high-performing teams in the hospitality industry. The Value of Education: The role of academic training in advancing a career in hospitality. Adaptability and Resilience: Embracing change and taking risks to grow personally and professionally. Listen Now: Spotify | iTunes Resources: For more insights and to connect with Zoltan: LinkedIn: linkedin.com/in/zoltanpiarli Website: Emily Hotel Chicago Email: zpayerli@emilyhotel.com…
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