On the Season 2 debut of Lost Cultures: Living Legacies , we travel to Bermuda, an Atlantic island whose history spans centuries and continents. Once uninhabited, Bermuda became a vital stop in transatlantic trade, a maritime stronghold, and a cultural crossroads shaped by African, European, Caribbean, and Native American influences. Guests Dr. Kristy Warren and Dr. Edward Harris trace its transformation from an uninhabited island to a strategic outpost shaped by shipwrecks, colonization, the transatlantic slave trade, and the rise and fall of empires. Plus, former Director of Tourism Gary Phillips shares the story of the Gombey tradition, a vibrant performance art rooted in resistance, migration, and cultural fusion. Together, they reveal how Bermuda’s layered past continues to shape its people, culture, and identity today. You can also find us online at travelandleisure.com/lostcultures Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Empire Builders
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Вміст надано Tommy Yionoulis. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Tommy Yionoulis або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Discover the strategies and stories behind the rise of multi-location empires, from humble beginnings to industry domination. From the founder of a global franchise to the local entrepreneur with a string of successful ventures, uncover the entrepreneurial spirit that drives their success.
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Вміст надано Tommy Yionoulis. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Tommy Yionoulis або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Discover the strategies and stories behind the rise of multi-location empires, from humble beginnings to industry domination. From the founder of a global franchise to the local entrepreneur with a string of successful ventures, uncover the entrepreneurial spirit that drives their success.
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Empire Builders
1 This week on Empire builders we interview Lynette McKee & Hampden Keil - Potbelly Sandwich Works 1:23:08
1:23:08 
Відтворити Пізніше 
Відтворити Пізніше 
Списки 
Подобається 
Подобається1:23:08
Відтворити Пізніше Відтворити Пізніше Списки Подобається ПодобаєтьсяIn this dynamic two-part feature of Empire Builders , host Tommy Yionoulis dives into the iconic legacy and bold future of Potbelly Sandwich Works , interviewing two major players shaping its resurgence: Lynnette McKee , SVP of Franchising, and Hampton Keil , a second-generation franchisee with deep family ties to the brand. In Part 1, we explore the history and rebirth of Potbelly, from its 1977 origin as an antique store serving sandwiches to a beloved public brand with over 440 locations. Lynnette shares how Potbelly's franchising efforts, once stagnant, have been reignited under the leadership of CEO Bob Wright , driven by a strategy focused on quality, tech, systems, people, and franchise growth. Hampton, whose father expanded Potbelly into a national name, reflects on his family’s return to the brand after a decade away, now operating stores in Maryland and Northern Virginia. He shares both nostalgic ties and fresh perspectives on running a modern franchise in a rapidly evolving food industry. In Part 2, the conversation zooms into real-world franchise operations — from selecting ideal candidates to the launch of a compact store prototype aimed at boosting ROI through reduced costs and optimized layouts. Lynnette outlines Potbelly’s “three-legged stool” evaluation method for franchisees: financial strength, operational know-how, and business acumen . We also unpack the power of trust and alignment between franchisor and franchisee, illustrated by war stories, hard-won lessons, and examples of Potbelly’s hands-on support model. Hampton recounts chaotic opening weeks, break-ins, and HVAC meltdowns—but also how Potbelly’s culture, systems, and corporate team helped weather the storms. Listeners will gain insight into: Why Potbelly’s brand identity still centers around the iconic stove and heartfelt service How “The Potbelly Way” infuses franchise culture, hiring, and team development The newly launched “50/50 Incentive” for multi-unit developers Franchisee financial expectations and why net worth is about more than dollars The shift from one-off units to cluster development and strategic expansion Hampton’s advice for future franchisees — and how to reach him for opportunities in the DMV area Whether you're a seasoned operator or considering franchising for the first time, this powerful double-episode delivers transparency, wisdom, and a candid view into what makes Potbelly a compelling comeback story in the world of food and franchising. Links And Resources: Potbelly Potbelly on Linkedin Hampden Keil on LinkedIn Lynette McKee on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica At OpsAnalitica, we empower organizations to overcome operational challenges, ensuring sustained efficiency, quality, and productivity for unmatched success. Ready to see how we can optimize your operations? Schedule a Demo . Are you a franchise owner with an inspiring success story? We’d love to hear from you! Contact us at info@opsanalitica.com to be a guest on our podcast! Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Jeff Hill - Multi-Unit Franchisee, President and Co-Founder of RePurpose Center 47:29
In this episode of Empire Builders , host Tommy Yionoulis sits down with Jeff Hill, a multi-franchise owner in the 1-800-GOT-JUNK space and co-founder of Repurpose Center. Jeff shares his journey from corporate management to entrepreneurship, discussing the complexities of junk removal, recycling, and building a sustainable business model. Key Highlights: The Hidden Costs of Junk Removal & Recycling Jeff breaks down why diverting junk from landfills is more expensive than most people realize. With transportation, storage, and processing costs, businesses often struggle to make recycling profitable. He shares insights into the industry’s challenges and inefficiencies. Surviving Economic Downturns in Business Jeff reflects on growing his junk removal business during the 2008 financial crisis, only to face a major downturn in 2010. He discusses how external economic factors can make or break businesses and how he adapted to stay afloat. Scaling a Franchise: Lessons from 1-800-GOT-JUNK Starting with a single truck, Jeff strategically expanded his business across Western Washington and into new markets. He shares insights into scaling, acquiring neighboring franchises, and the importance of operational efficiency. The Recycling Industry’s Broken System Despite efforts to recycle, many materials still end up in landfills. Jeff and Tommy discuss systemic issues in waste management, including corporate sustainability challenges and misleading recycling practices. Building a Business That Aligns with Sustainability Jeff’s passion for sustainability led him to launch Gone , a new venture focused on recycling and reselling high-end furniture. He explains how this business model keeps valuable goods in circulation and attracts investors. Overcoming Financial & Personal Challenges From liquidating his 401(k) to make payroll to navigating a cancer diagnosis, Jeff’s entrepreneurial journey is a testament to resilience. He shares hard-earned lessons on overcoming adversity and making tough business decisions. The Future of Waste Management & Circular Economy Jeff envisions a world where recycling is built into product design. He highlights global innovations, such as Singapore’s waste-to-energy systems, and discusses how businesses can drive meaningful change in the industry. Join Tommy and Jeff as they dive into the realities of junk removal, the business of recycling, and how entrepreneurs can build profitable, sustainable ventures in the waste management space. Links And Resources: Repurposecenter 1-800-GOT-JUNK? Jeff Hill on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica At OpsAnalitica, we empower organizations to overcome operational challenges, ensuring sustained efficiency, quality, and productivity for unmatched success. Ready to see how we can optimize your operations? Schedule a Demo . Are you a franchise owner with an inspiring success story? We’d love to hear from you! Contact us at info@opsanalitica.com to be a guest on our podcast! Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Arthur Cummins - Co-Founder of The Real Food Academy 26:56
In this episode of Empire Builders , host Tommy Yionoulis welcomes Arthur Cummins, co-founder of The Real Food Academy , to discuss how he and his wife Maria built a thriving cooking school after facing financial hardship. Arthur shares how they transitioned from real estate and financial services into the food industry by accident, starting with Maria’s children’s cooking classes in 2008. What began as a side project grew into a full-fledged business, teaching kids and adults about healthy eating and nutrition. Key Highlights: Turning Passion into a Business: Arthur explains how Maria’s passion for teaching kids about healthy eating became a business that flourished organically. After losing their real estate investments during the 2008 recession, they leaned into their growing demand for cooking classes and expanded beyond schools into community spaces. Scaling and Franchising a Unique Model: The couple rebranded as The Real Food Academy in 2014 to accommodate adults and corporate clients. With demand soaring, they moved into a larger facility and began exploring franchising in 2023. Arthur shares the challenges and complexities of franchising, emphasizing the importance of selecting the right franchise partners and ensuring quality control. The Financial Struggles of Entrepreneurship: Arthur recounts their early struggles with no investors, operating on tight margins, and overcoming an unethical contractor who inflated their buildout costs. He and Tommy discuss the unpredictable nature of business, the costly lessons learned, and the resilience needed to push through setbacks. The Power of Persistence in Business: Tommy and Arthur reflect on the entrepreneurial journey, stressing the importance of perseverance. Tommy shares an analogy about sailing—once you've committed to a direction, there's no turning back. They discuss how success often comes from persistence, making strategic decisions, and staying committed even when the road gets tough. Join Tommy and Arthur for an inspiring conversation about resilience, growth, and building a business that makes an impact. Whether you're an aspiring entrepreneur or a seasoned business owner, this episode is packed with valuable insights into navigating financial challenges and scaling a purpose-driven business. Links And Resources: The Real Food Academy Arthur Cummins on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica At OpsAnalitica, we empower organizations to overcome operational challenges, ensuring sustained efficiency, quality, and productivity for unmatched success. Ready to see how we can optimize your operations? Schedule a Demo . Are you a franchise owner with an inspiring success story? We’d love to hear from you! Contact us at info@opsanalitica.com to be a guest on our podcast! Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
Are you a franchise owner with an inspiring success story? We’d love to hear from you! Contact us at info@opsanalitica.com to be a guest on our podcast! In this episode of Empire Builders , host Tommy Yionoulis welcomes Aaron Bakken, an entrepreneur with over 25 years of experience in franchising. From navigating the challenges of underperforming franchise support to creating scalable systems for success, Aaron shares valuable lessons for aspiring and current franchise owners. He discusses his journey with Spray Foam Genie, a venture that underscored the importance of thorough due diligence, and Eagle One, a customer experience franchise that delivers innovative solutions while supporting military families. Key Highlights: Navigating Franchise Success and Setbacks: Aaron reflects on the highs and lows of franchise ownership, emphasizing the need for rigorous evaluation of franchise disclosure documents, independent research, and validation from franchisees before committing. Eagle One’s Mission-Driven Success: As a board member and franchisee, Aaron explains how Eagle One’s services, including AI-enhanced direct mail and domestic call centers, create value for businesses while employing military spouses as remote workers. Financial Preparedness for Aspiring Franchise Owners: Aaron stresses the importance of securing sufficient capitalization to weather unforeseen challenges and avoid the pitfalls of underfunding in the critical early stages of franchise ownership. Advice for Prospective Franchisees: He highlights the need to approach Discovery Days with caution, seek unfiltered feedback from current franchisees, and evaluate the credibility and supportiveness of franchisors. EV Charging Stations and Passive Income: The conversation explores Aaron’s insights into low-maintenance business models like EV charging stations, drawing parallels with vending machines as scalable, systematic investments. Building Resilient Businesses: Aaron shares personal strategies for ensuring continuity during crises, from leveraging automation to cross-training employees, and the importance of creating a business that works without constant owner involvement. Join Tommy and Aaron for an honest and inspiring discussion about building sustainable businesses, navigating the franchise landscape, and achieving true entrepreneurial freedom. This episode is packed with actionable insights for anyone looking to succeed in franchising or passive income ventures. Links And Resources: Aaron Bakken - Franchise Consultant Aaron Bakken on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica At OpsAnalitica, we empower organizations to overcome operational challenges, ensuring sustained efficiency, quality, and productivity for unmatched success. Ready to see how we can optimize your operations? Schedule a Demo . Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Cindy Rayfield - Franchise Search Expert and Multi-Unit Franchisee 1:03:42
1:03:42 Відтворити Пізніше Відтворити Пізніше Списки Подобається Подобається1:03:42
Відтворити Пізніше Відтворити Пізніше Списки Подобається ПодобаєтьсяAre you a franchise owner with an inspiring success story? We’d love to hear from you! Contact us at info@opsanalitica.com to be a guest on our podcast! In this episode of Empire Builders , host Tommy Yionoulis sits down with Cindy Rayfield, an entrepreneur with a portfolio that spans multiple industries, including children’s hair salons and a thriving vending machine business. With two franchises under the Cookie Cutters brand and a vending machine route in Denver, Cindy shares invaluable insights into managing and scaling diverse business ventures. Key Highlights: The Reality of Vending Machines as Passive Income: Cindy breaks down the common myth that vending machines are an easy source of passive income. She explains the challenges involved, from maintaining stock and tracking trends in consumer demand to strategically placing machines in high-traffic areas like factories. Her innovative approach, using real-time monitoring technology, showcases the hands-on commitment needed to maximize profits. Building a Niche in Children’s Hair Salons: With a passion for creating a kid-friendly environment, Cindy’s hair salons cater to young clients, creating a steady customer base through repeat visits. She shares her experience of turning around a struggling salon location and the financial strategies she used to succeed. From managing rent and payroll to marketing investments, Cindy dives into the financial discipline required in the franchise world. Scaling and Budgeting for Expansion: As Cindy and her husband opened a second salon, she applied lessons learned from her first location. She emphasizes the importance of budget management, especially for small business owners, and shares tips for cost-effective marketing to drive local engagement and build a strong community presence. Franchise Consulting and Advising: Drawing on her own entrepreneurial journey, Cindy helps others find the right franchise fit through her consulting business. She advises prospective franchisees on evaluating Franchise Disclosure Documents (FDDs) and the need for resilience in the face of challenging situations. Her role as a consultant mirrors that of a real estate agent, offering impartial guidance without charging clients directly, as franchisors compensate her for successful placements. Navigating Post-COVID Business Challenges: From labor shortages to changing workforce expectations, Cindy discusses the lingering effects of the pandemic, particularly in hands-on industries like her salons. She explores the hiring challenges she faces and the adaptations businesses are making to attract dedicated employees in a shifting labor market. Cautionary Tales in Franchising: Both Cindy and Tommy highlight potential pitfalls in the franchise industry, from aggressive sales tactics to unrealistic marketing promises. Cindy’s personal story of encountering a franchisor who misrepresented a lease agreement serves as a warning for aspiring franchisees to perform diligent research and approach franchise ownership with eyes wide open. Join Tommy and Cindy for a deep dive into the realities of franchise ownership, the grit needed to thrive, and how to make informed decisions that align with your long-term goals in business. This conversation offers essential takeaways for anyone considering a move into the world of franchising. Links And Resources: Haircutsarefun Cindy Rayfield on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica At OpsAnalitica, we empower organizations to overcome operational challenges, ensuring sustained efficiency, quality, and productivity for unmatched success. Ready to see how we can optimize your operations? Schedule a Demo . Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Wes Barefoot - CEO/Founder at (Path To Freedom) & Multi-Unit Franchisee (Koala Insulation & ShelfGenie) 52:10
Welcome to another episode of Empire Builders, hosted by Tommy Yionoulis. This week, Tommy is joined by franchise consultant and franchisee Wes Barefoot, who shares his journey from franchise sales to ownership, including valuable lessons learned along the way. Starting with his Shelf Genie franchise, Wes dives into the differences between service-based franchises and brick-and-mortar models, offering insights for anyone considering the franchise path. Key Highlights: The Journey into Franchising: Wes shares how he and his wife ventured into franchise ownership with Shelf Genie, a service-based, home improvement business, thanks to his background in franchise sales and development. Their story illustrates the unique opportunities and challenges within service franchises, which often require less overhead than brick-and-mortar businesses. Service-Based vs. Brick-and-Mortar Models: Tommy and Wes discuss the distinct dynamics between these two franchise types. Wes explains that while service franchises like Shelf Genie keep costs low with no need for a physical location, brick-and-mortar franchises demand substantial initial investments and dedicated facilities, often leading to higher overhead. Cash Flow Challenges in Construction-Franchises: Wes recounts his experience owning an insulation franchise, which differed greatly in cash flow due to delayed payments in the construction sector. He emphasizes the importance of financial preparedness, especially in sectors reliant on extended payment terms from contractors. Financial Planning and Preparedness: Wes and Tommy stress the need for meticulous financial planning before embarking on any franchise. Wes advises aspiring franchisees to assess their financial stability and expenses, whether entering a service or brick-and-mortar franchise, to ensure long-term sustainability. Understanding Franchise Value: In franchising, maintaining a strong brand and operational structure is vital. Wes and Tommy discuss the ongoing value exchange in franchising—how brand recognition, quality assurance, and efficient systems play pivotal roles, especially for smaller brands that may not benefit from the same instant recognition as larger names. Setting Realistic Expectations: Using the “bicycle” analogy, Wes explains that while the franchisor provides the “bike,” the franchisee must “pedal” toward success. It’s a partnership where both parties contribute to the franchise’s growth, but ultimately, success hinges on the franchisee’s effort and dedication. Franchise Ownership’s Realities and Pitfalls: From acquisitions by private equity firms to changes in franchisor leadership, Wes advises potential franchisees to think beyond admiration for a brand’s founder. Ownership changes are common, and franchisees need to evaluate the long-term stability and support the franchisor offers. An Entertaining Anecdote in Consulting: Wes shares an unforgettable story about a challenging client with an extensive criminal background, including undisclosed felonies. This amusing yet cautionary tale highlights the importance of vetting clients thoroughly in the franchise industry. Tune in to gain valuable insights into the franchise world, learn about the differences between service and brick-and-mortar franchises, and understand the financial and operational factors that can make or break franchise ownership! Links And Resources: Path To Freedom Koala Insulation ShelfGenie Wes Barefoot on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica At OpsAnalitica , we empower organizations to overcome operational challenges, ensuring sustained efficiency, quality, and productivity for unmatched success. Ready to see how we can optimize your operations? Schedule a Demo . Are you a franchise owner with an inspiring success story? We’d love to hear from you! Contact us at info@opsanalitica.com to be a guest on our podcast. Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Taylor Byington - CEO/Founder at (CoverPanda) & Multi-Unit Franchisee (Crumbl Cookies) 58:15
Welcome to another insightful episode of Empire Builders , hosted by Tommy Yionoulis. Today, Tommy is joined by Taylor Byington, founder of Coverpanda, a company transforming franchisees' operations. Taylor shares how his experience as a Crumbl Cookies franchisee inspired him to create a comprehensive platform for franchisees, offering services like bookkeeping, payroll, and insurance, all integrated into one powerful tool. Together, they dive deep into the importance of operational efficiency and financial insights in the franchise world. Key Highlights : Coverpanda’s All-in-One Solution : Taylor introduced Coverpanda, a platform designed to streamline franchise operations by providing essential services like bookkeeping, payroll, and insurance. The software integrates directly with franchisors’ dashboards, helping franchisees easily manage their businesses. Data-Driven Franchising : Tommy and Taylor discuss how data and operational insights can make or break a franchise. Taylor highlights the necessity of monitoring key performance metrics like employee efficiency, payroll management, and financial performance across different locations and time zones. The Importance of Aligning Incentives : Drawing from Tommy's experience with Quiznos, they explore how misaligned incentives between franchisors and franchisees can lead to financial difficulties. They emphasize that a franchise’s success depends on both parties having a shared stake in performance and success. Overcoming Challenges in Franchising : Taylor shares his experience with Crumbl Cookies, where rapid expansion during the pandemic exposed operational challenges. He emphasizes the importance of hands-on management and staying involved in every aspect of the business to succeed in franchising. Lessons in Franchise Ownership : Taylor reflects on mentorship and the critical role it plays in business growth. He also talks about the personal growth that comes from overcoming challenges, like working with family and recovering from a major setback involving a general contractor. Growth and Scaling : Coverpanda isn’t just about helping franchisees manage day-to-day operations; it also supports growth. Taylor explains how the platform enables franchisees to focus on expanding their business by providing the tools and data they need to scale efficiently. Join Tommy and Taylor as they discuss how Coverpanda is helping franchisees thrive in today’s competitive landscape, and why data-driven decision-making is key to franchise success. Links And Resources: CoverPanda Crumbl Taylor Byington on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Jennifer Keahl - Multi-Franchise Owner (StretchLab) 31:23
Welcome to this episode of Empire Builders , hosted by Tommy Yionoulis. Today, we sit down with Jennifer Keahl, a franchise owner of three Stretch Lab locations in Michigan, as she shares her journey of starting and expanding her business while staying rooted in her community. Jennifer talks about her plans to grow in the Lansing area and what sets Stretch Lab apart in the boutique fitness world. Key Highlights: The Stretch Lab Concept: Jennifer introduces Stretch Lab's unique service model, which focuses on one-on-one assisted stretching sessions led by certified flexologists. She explains how the personalized experience helps clients improve flexibility and overall well-being, differentiating it from yoga or physical therapy. The Appeal of a Boutique Franchise: Jennifer shares why she chose Stretch Lab, citing her passion for fitness and her background as a gymnast and yoga enthusiast. She discusses the close-knit, boutique atmosphere of her studios and how collaborating with other franchise owners creates a supportive network while allowing her to stay focused on her local community. Membership and Consistency: Jennifer emphasizes the importance of consistency for long-term results, noting that most clients opt for membership packages. Tommy relates his own struggles with flexibility, and Jennifer discusses how Stretch Lab’s approach helps clients build better stretching habits, both in-studio and at home. Overcoming Business Challenges: Jennifer reflects on the early hurdles of opening her first studio, including unexpected delays and costs. She highlights how a supportive regional manager helped her set realistic goals, eventually leading to success. Tommy and Jennifer also discuss the importance of budgeting time and money for business growth. Running a Lean Operation: With a focus on controlling costs, Jennifer explains how her experience in quality and operations helps her make smart decisions for her business. She talks about keeping fixed costs low and running an efficient operation to ensure long-term success. Jennifer also touches on the personal and professional rewards of staying connected with her team and clients. Join us as we explore Jennifer Keahl’s inspiring journey of building her Stretch Lab franchise, the lessons she’s learned along the way, and the importance of flexibility—both in business and in life. Don’t forget to subscribe and leave a review if you enjoyed the episode! Links And Resources: StretchLab - Brighton, Michigan Jennifer Keahl on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Lawrence Knuckles - CEO of (Manic Vanity) and Franchise Owner (JAN-PRO Franchise Development) 1:04:43
1:04:43 Відтворити Пізніше Відтворити Пізніше Списки Подобається Подобається1:04:43
Відтворити Пізніше Відтворити Пізніше Списки Подобається ПодобаєтьсяWelcome to this episode of Empire Builders, hosted by Tommy Yionoulis. Today, we sit down with Lawrence Knuckles, CEO of Manic Vanity Clothing, who shares his incredible journey of building his clothing brand from the ground up since 2011. Lawrence reflects on the early challenges of inconsistent efforts and the transformative moment when he leveraged social media to boost his brand's visibility and sales. Key Highlights: Lawrence’s Journey: Lawrence discusses the early years of Manic Vanity Clothing, the pivotal decision to invest strategically during a critical moment, and how participating in local events helped propel his business forward. Challenges of Bootstrapping: He highlights the creativity that emerges from financial constraints and the differences between small business owners and larger companies regarding resource management and discipline. The Impact of Upbringing: Lawrence opens up about his tough upbringing, detailing how it shaped his entrepreneurial mindset and instilled a strong work ethic. He emphasizes that entrepreneurship is about purpose and problem-solving, not just profit. Navigating Business Relationships: The conversation shifts to the complexities of partnerships, the pitfalls of hiring friends and family, and the importance of clearly defining roles to maintain healthy working relationships. Adapting to Market Changes: Lawrence shares insights on the current retail landscape, discussing the need for personal branding and the challenges of balancing brick-and-mortar and e-commerce strategies. Embracing Technology: Lawrence also delves into how he's incorporating AI into his business operations, enhancing efficiency, and overcoming personal challenges. He advocates for leveraging technology to improve quality of life and drive business success. Join us as we explore Lawrence Knuckles' inspiring entrepreneurial journey, the lessons learned from his experiences, and the importance of resilience and creativity in overcoming challenges. Stay tuned for more insights from industry leaders on Empire Builders. Don't forget to subscribe and leave a review if you enjoyed the episode! Links And Resources: Manic Vanity Clothing JAN-PRO Franchise Development Lawrence Knuckles on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Ricky Morgin - Entrepreneur & Franchise Owner of (Pearce Bespoke of San Francisco) 11:45
Welcome to this episode of Empire Builders , hosted by Tommy Yionoulis. Today, we’re joined by Ricky Morgin, franchise owner of Pearce Bespoke, a mobile custom suit and tailoring company based in San Francisco. Ricky shares his entrepreneurial journey, from working at a law firm to launching a unique, client-focused business that delivers fully customized suits straight to your door. Key Highlights: Ricky’s Business and Background: Ricky is the owner of Pearce Bespoke's first California franchise, offering a 100% mobile service where he takes client measurements on-site and helps them design personalized suits. From custom linings featuring university logos to tailored tuxedos and three-piece suits, Ricky explains how his business prioritizes convenience and individuality. How Pearce Bespoke Works: Ricky walks us through the process—he visits clients at their homes or offices, takes 16-25 precise measurements, and offers a wide variety of fabrics, buttons, and linings for ultimate customization. No off-the-rack suits here—everything is custom-made to fit. The Entrepreneurial Journey: Before launching Pearce Bespoke, Ricky worked in the legal field but wanted more control over his time and found a passion for custom clothing. His love for suits and admiration for his father’s business style inspired him to make the career shift. Challenges of Starting a New Business: As a franchisee of a new brand, Ricky talks about the initial hurdles, especially in building brand awareness. He emphasizes the importance of word-of-mouth, social media, and networking events in growing his business. The Role of Suits in San Francisco: While San Francisco is known for being casual, there’s still a demand for quality suits for weddings, galas, and business events. Ricky shares how his business capitalizes on these occasions and why everyone needs at least one good suit. A Memorable Challenge: Ricky recounts a challenging experience at a major wedding fair when he was sick but powered through the day, gaining valuable leads and making an impact despite the circumstances. Join us as we explore the world of mobile custom tailoring, the challenges of starting a new franchise, and the rewards of being an entrepreneur. Stay tuned for more inspiring stories from entrepreneurs on Empire Builders ! Be sure to subscribe and leave a review if you enjoyed the episode! Links And Resources: Pearce Bespoke Ricky Morgin on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Dave Hansen - Chief Executive Officer (ClientTether) 34:43
Welcome to this episode of Empire Builders , hosted by Tommy Yionoulis. Today, we sit down with Dave Hansen, CEO of ClientTether, a leading franchise CRM platform. Dave shares insights about his role at ClientTether and the journey that led him there, including his extensive experience in sales, tech, and franchise development. We discuss how ClientTether's unique technology is tailored to the needs of franchise businesses, streamlining everything from lead response to customer service follow-ups. Key Highlights: Dave's Background : From selling door-to-door at the age of five to leading sales teams in the tech and EdTech industries, Dave’s journey to ClientTether has been driven by a passion for sales and technology. ClientTether's Niche : Unlike other CRMs, ClientTether is designed specifically for franchisors and franchisees, offering unique features that support both parent companies and individual franchise operations. Challenges and Solutions : Dave discusses the early challenges ClientTether faced, such as resource constraints and finding focus. He also highlights the importance of automating communication and follow-ups for consistent customer engagement. Franchise Dynamics : We explore the unique needs of the franchising industry, including the balance between corporate support and franchisee independence, and how ClientTether meets these needs better than other CRM solutions. Scaling with Quality : Maintaining high-quality service while scaling operations is a significant challenge. Dave shares ClientTether’s strategy of combining technology with hands-on support to ensure customer satisfaction and continued growth. Join us as we dive into the world of franchise CRM technology, the lessons learned from scaling a tech business, and how automation can revolutionize franchise operations. Stay tuned for more insights from industry leaders on Empire Builders . Don't forget to subscribe and leave a review if you enjoyed the episode! Links And Resources: ClientTether Dave Hansen on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Jolita (Brilliant) Sakmanaite - Founder and Franchisor (Brilliant Massage & Skin) 23:07
Welcome to the latest episode of Empire Builders ! In today's conversation, host Tommy Yionoulis is joined by Jolita Brilliant, founder of Brilliant Massage & Skin. Jolita shares her inspiring journey of building a wellness business from the ground up, expanding into multiple locations, and now exploring franchising opportunities. Whether you're interested in wellness, entrepreneurship, or franchising, this episode offers valuable insights. Key Points Discussed : Brilliant Massage & Skin’s Beginnings : Jolita talks about how she started as an individual practitioner and grew her business to include multiple locations in Vermont, with a focus on providing quality massage and skin care services. Challenges of Hiring and Managing Staff : Jolita shares her initial fears about hiring her first employee and the responsibility that comes with managing a team. She discusses the balance between needing employees to grow and the challenges they can bring. COVID-19 Impact and Adaptation : Jolita discusses the impact of the COVID-19 pandemic on her business, the difficulties faced during the shutdown, and how these challenges ultimately led to strengthening their marketing efforts and operational systems. Transition to Franchising : Jolita reveals her decision to start franchising Brilliant Massage & Skin. She explains the motivation behind this move, given Vermont’s limited market size, and her goal to expand the brand across the East Coast, with a focus on states like New York and New Jersey. Importance of Systems and Processes : As a process-oriented business owner, Jolita emphasizes the significance of having robust systems in place for scheduling, client management, and staff training. She highlights how these systems help maintain service quality and support franchisees. Marketing and Customer Retention : Jolita touches on the marketing strategies that have been successful for her business, including using technology for virtual management and outsourcing reception services, which allows her to offer competitive compensation to attract high-quality talent. Personal Story and Motivation : Jolita shares her personal journey from Lithuania to the U.S., her passion for wellness stemming from personal loss, and how these experiences have shaped her approach to business and life. Stay tuned for more episodes of Empire Builders , where we explore the journeys of entrepreneurs, industry leaders, and innovators. If you enjoyed this episode, please leave a review, share it with your network, and subscribe to the podcast for more insights on building successful businesses. Links And Resources: Brilliant Massage & Skin Brilliant Franchise LLC Jolita (Brilliant) Sakmanaite on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Isaac Aldridge - Sales Leader & Franchise Owner (Dirty Dough) 36:48
In this episode of "Empire Builders," host Tommy Yionoulis sits down with Isaac Aldridge, a determined entrepreneur and franchisee of Dirty Dough, a growing brand specializing in delicious cookies and milkshakes. Isaac shares his journey from choosing Dirty Dough for its operational simplicity to managing his first store in Springfield, Missouri. Key Points Discussed: Why Dirty Dough? Isaac explains his decision to franchise with Dirty Dough, drawn to the product's quality and the ease of operations, where cookies are pre-made and shipped frozen to the store. He highlights the flexibility of the business model, which includes options like food trucks and drive-thrus. Challenges in Construction and Staffing: With no prior experience, Isaac faced significant challenges in construction and staffing. He discusses the steep learning curve involved in setting up the store, managing construction, and overcoming early staffing issues by stepping into management roles alongside his wife. Operational Simplicity and Expansion Plans: Isaac emphasizes the importance of simplicity in business operations, especially when planning for expansion. He aims to create processes so streamlined that a young manager could run a store without needing a business degree. Balancing Freedom and Responsibility: The discussion explores the dual nature of entrepreneurship—freedom to solve problems creatively versus the continuous responsibility of running a business. Isaac shares his thoughts on the type of freedom he values, focusing on control over problem-solving rather than maximizing income. Unexpected Setbacks and Resilience: Isaac recounts a major setback where a clerical error led to the loss of a prime store location. Despite this, he and his team secured a new site, albeit with delays and added financial strain, demonstrating resilience in the face of adversity. Looking Ahead: As Isaac prepares for the grand opening of his Dirty Dough location at the end of August, he reflects on the lessons learned and the excitement of welcoming customers to his store. Join us for an insightful conversation that delves into the real challenges and rewards of franchise ownership, as Isaac Aldridge shares his experiences and aspirations for the future. Links And Resources: Dirty Dough Isaac Aldridge on LinkedIn Dirty Dough on Instagram Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Rick Coe - Experienced Leader & Multi-Unit Franchise Operator (WeightSpace & WellBiz Brands, Inc.) 46:51
Welcome to the latest episode of Empire Builders! Today, Tommy Yionoulis hosts Rick Coe, a franchisee with Wellbiz Brands, celebrating his 18th anniversary with the company. Rick shares his journey from signing his first franchise agreement on July 31, 2006, to owning WeightSpace a new gym in Charleston, South Carolina, that offers a unique, reservation-based private training experience. Key Points Discussed: Introduction to Rick Coe: Rick's journey with Wellbiz Brands, starting with his first franchise agreement in 2006. Celebration of his 18th anniversary with the company and his current venture in Charleston, SC. Unique Gym Concept: Description of Rick's new gym in Charleston, offering private training by reservation. The innovative model provides clients their own space, eliminating waiting and sharing equipment. The gym caters to dedicated fitness enthusiasts and personal trainers looking to grow their businesses. Transition from Corporate Life to Entrepreneurship: Rick's background, including his time in the Army and work with Home Depot. The decision to leave the corporate world and pursue his dream of owning a gym. The learning and adaptation process involved in opening new locations and acquiring existing ones. Insights on Franchise Operations: Advantages of acquiring existing franchises versus starting new ones. Importance of understanding strengths and preferences in business operations. Experiences in optimizing existing locations and managing various fitness and wellness franchises. Managing Dead Time and Optimizing Activities: Effective strategies for managing downtime and optimizing business activities. Emphasis on continual improvements and strategic decisions regarding location and visibility. Importance of adding value during mergers and acquisitions to enhance profitability. Role of Location in Success: Critical role of location visibility and convenience for clients in brick-and-mortar businesses. Balancing rent and advertising costs as investments in visibility. Example of higher advertising expenses due to low-visibility locations and the lesson learned. Challenges and Benefits of Franchising: Advocacy for franchise systems, especially for first-time business owners. Franchising as a structured approach with reduced risk but requiring significant operator effort. Comparison of franchising to graduate school for business, offering valuable learning opportunities. Adapting to New Markets and Concepts: Challenges of establishing brand recognition and communicating unique value propositions. Importance of being adaptable and responsive to customer feedback. Continual refinement of the business model to better meet client needs. Reflections on the Entrepreneurial Journey: Perseverance, adaptability, and passion as key elements of entrepreneurial success. Rick's new gym concept as an example of innovation in the fitness industry. Streamlined, customer-centric approach to personal training. Conclusion: Tommy and Rick conclude the episode with reflections on the challenges and triumphs of Rick's entrepreneurial journey. His story underscores the importance of perseverance, adaptability, and a passion for one's work. Rick's new gym concept exemplifies innovation in the fitness industry, offering a streamlined and customer-centric approach to personal training. Tune in for an engaging discussion on managing franchise operations, optimizing business activities, and achieving success with Rick Coe. Links And Resources: WeightSpace WellBiz Brands, Inc. Rick Coe on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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Empire Builders
1 This week on Empire builders we interview Catherine Knabb - Network in Action (NIA), CEO | Owner | Network Leader 40:03
Welcome to the latest episode of Empire Builders! Today, Tommy Yionoulis hosts Catherine Knabb, an independent franchise consultant with over 30 years of experience across various industries. Catherine shares her insights into franchise consulting, the importance of informed decision-making, and the unique challenges faced by prospective franchisees. Key Points Discussed: Introduction to Catherine Knabb: Catherine's extensive experience spanning industries such as poultry, conglomerate foods, the payment industry, and hospitals. Her role as an independent franchise consultant, helping clients find the right franchise opportunities from over 500 brands across 40 categories. Emphasis on educating clients about franchising and guiding them through the selection process. Franchise Consulting and Client Support: Catherine’s process of narrowing down suitable franchise options and conducting interviews with existing franchisees to ensure informed decisions. Her investment in Networking Action, a franchise that facilitates networking groups for business owners and representatives. Networking Action’s unique approach involving deep, meaningful conversations and hands-on activities to address business challenges. The Franchise Selection Process: The diversity of brands Catherine works with, including well-known home services like CertaPro and Amco Transmission, as well as new and emerging brands. The benefits of franchising, such as a proven formula and support system, which reduce the risks associated with starting a business from scratch. The importance of understanding the responsibilities that come with owning a franchise. Personality Profiling and Risk Assessment: Use of tools like the Bank system and the Zorical tool to ensure a good match between clients and franchises. The significance of adhering to these assessments to avoid costly mistakes and achieve success in franchising. Challenges in the Franchise Industry: Issues of spam and overwhelming follow-up calls once potential franchisees submit their contact information to franchise brands. The drawback of being precluded from using a consultant for a brand once information is submitted, without incurring additional costs. Catherine’s advocacy for using a franchise consultant to manage interactions and protect prospective franchisees. Transitioning from Corporate to Franchise Consulting: Catherine’s challenges in transitioning from a corporate role to franchise consulting, particularly in sales. The mindset shift required to succeed in sales and overcoming perfectionism. The steep learning curve of familiarizing herself with numerous brands and the unpredictable nature of running one’s own business. Importance of Honesty and Direct Communication in Sales: The frustration caused by prospects who are indecisive or avoid straightforwardly rejecting an offer. Catherine’s struggle with not wanting to be an imposition and the necessity of asking tough questions to gauge a client's commitment. Unique Approach to Franchise Consulting: Integrating business networking to provide comprehensive support to clients, including finding necessary services like funding and legal advice. The value of due diligence when choosing a franchise, illustrated by Catherine’s personal anecdote about her decision-making process. Conclusion: Tommy and Catherine conclude the episode with reflections on the importance of informed decision-making, the value of franchise consulting, and the power of networking and collective expertise. Catherine’s story highlights the resilience and adaptability required to succeed in the franchise industry. Whether you’re considering franchising or looking for insights into franchise consulting, this episode provides valuable information and inspiration. Tune in for an engaging discussion on navigating the complexities of franchising, overcoming industry challenges, and achieving success with Catherine Knabb. Links And Resources: Network in Action (NIA) Knabb Consulting LLC Catherine Knabb on LinkedIn Tommy Yionoulis on Linkedin OpsAnalitica Thank you for joining us this week! Are you interested in subscribing to Empire Builders ? We would love to hear your feedback! Connect with us on Spotify or Captivate.fm and leave us a review.…
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