Dear Laura Show podcast

#Higher Education #Podcasting Education #Office Rocks

39:50

The truth is out West! We’re hopping on the ET Highway and venturing to the most notorious alien hot spots, including Roswell’s infamous crash site, Area 51’s eerie perimeter, and a mysterious desert watchtower. Join us as journalist Laura Krantz, host of the podcast Wild Thing , beams up to share stories from the front lines of UFO reporting—from strange sightings and quirky festivals to a mailbox where people leave letters to extraterrestrials. Maybe you’ll even decide for yourself: Is Earth a tourist stop for spaceships? UFO hot spots you’ll encounter in this episode: - UFO Watchtower (near Great Sand Dunes National Park, Colorado) - Roswell, New Mexico - Area 51, Nevada - Extraterrestrial Highway (aka State Route 375), Nevada - Little A’Le’Inn, ET Highway, Nevada - E.T. Fresh Jerky, ET Highway, Nevada - Alien Research Center, ET Highway, Nevada - The Black Mailbox, ET Highway, Nevada Via Podcast is a production of AAA Mountain West Group .…

Dear Laura Show

Поширити

Головна серій•Feed

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on November 15, 2023 21:12 (1+ y ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Laura Nelson, the founder of Front Office Rocks, starts a podcast/video series to answerdental office management questions from her audience. The series is called "Dear LauraShow."

13 епізодів

Dear Laura Show

updated 2 роки тому

Поширити

Головна серій•Feed

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on November 15, 2023 21:12 (1+ y ago)

Laura Nelson, the founder of Front Office Rocks, starts a podcast/video series to answerdental office management questions from her audience. The series is called "Dear LauraShow."

13 епізодів

#Higher Education #Podcasting Education #Office Rocks

Усі епізоди

1
Dear Laura Show - Ep 14 - Breaking down a patient account | Morning schedule review 13:20

2 years тому13:20

13:20

Mastering Patient Accounts & Morning Huddles | Dental Office Tips with Dear Laura 🌟 Welcome back to another episode of Dear Laura Show, where we tackle two crucial topics in the dental office - patient accounts and morning huddles! 🤝 In this episode, Laura shares high-level suggestions for effectively handling patient accounts, emphasizing the importance of clear communication and accurate breakdowns to enhance the patient experience. 💯 She also provides insights on conducting impactful morning huddles that go beyond mere schedule reviews, encouraging team collaboration and goal alignment for a successful day in the office. 💡📝 Don't miss these essential tips for optimizing your dental practice!💡 Subscribe to Dear Laura for more dental insights and hit the notification bell 🔔 to never miss an episode! Share your experiences and questions in the comments below, and let's elevate our dental practices together! 💪🏽💬 Visit our website: www.frontofficerocks.com…

1
Dear Laura Show - Ep 13 - Last minute hygiene cancellations | Insurance focused patient 13:44

2 years тому13:44

13:44

In this episode, Laura Nelson addresses two important topics in dental practice management. First, she discusses strategies for dealing with last-minute hygiene cancellations. Laura highlights the need to change the practice's philosophy and verbal skills to prioritize hygiene appointments. Second, she dives into handling insurance-focused patients and emphasizes the importance of shifting the conversation to focus on the patient's dental health. Key Points: Last-minute hygiene cancellations - Patients often prioritize other commitments over dental cleanings. Practices should reevaluate their approach and implement verbal skills to convey the importance of keeping scheduled appointments. Avoid reliance on cancellation fees - Charging fees may not be effective in preventing cancellations. Instead, focus on establishing clear expectations and agreements with patients. Shifting the focus from insurance to dental health - Patients often lead conversations with insurance-related questions. Practices should train their team to acknowledge these concerns but transition the discussion to emphasize the patient's dental well-being. Internal culture change - Dental teams should strive to be insurance savvy rather than insurance-driven. A patient's dental health should be at the forefront of conversations and treatment plans. Join Laura Nelson as she provides valuable insights on improving dental office operations and patient interactions. Stay tuned for more episodes of the "Dear Laura Show," where Laura answers questions from dental team members and doctors to enhance practice management and patient care.…

1
Dear Laura Show - Ep 12 - How to avoid outstanding insurance claims | Morning Huddle | Dental emergencies 12:34

2 years тому12:34

12:34

Welcome to another episode of the Dear Laura Show podcast, hosted by Laura, the founder of Front Office Rocks. In this episode, Laura delves into two important topics that dental office professionals commonly face: morning huddles and dental emergencies. She shares insights and practical strategies to make morning huddles more effective and proactive and provides guidance on how to handle dental emergencies to maintain control of the schedule. Join us as we explore these essential aspects of running a successful dental practice. Topic 1: Morning Huddles - Purpose of the morning huddle is to get the team on the same page and proactively handle the day's schedule. - Morning huddles should not be just a reading of the schedule, but a collaborative discussion among team members. - Important rules for an effective morning huddle: starting on time, involving the entire team, and running efficiently. - Each team member should come prepared with their part of the agenda, including outstanding treatment, unpaid balances, referrals, and lab cases. - The team should review the schedule, set daily goals, identify openings or patients with outstanding treatment, and plan for tomorrow's schedule. - Ending the huddle on a positive note to motivate the team for the day ahead. Topic 2: Dental Emergencies - Dental emergencies can disrupt schedules if not managed properly. - The team should be trained to identify true dental emergencies and understand how to handle them. - Determine as a team what constitutes a dental emergency and communicate this to patients. - Use the morning huddle to discuss where emergencies can fit in the schedule, based on the availability and input of dental assistants. - Encourage patients to come in at designated emergency times to maintain control of the schedule. - Being proactive and collaborative in managing dental emergencies helps avoid reactive and stressful situations. Conclusion: - Morning huddles are crucial for setting the tone and ensuring a successful day. - Dental emergencies can be managed effectively by establishing clear guidelines and involving the entire team. - Front Office Rocks offers training and resources to help improve morning huddles and handle dental emergencies. - Listeners are encouraged to reach out with questions and feedback for future episodes.…

1
Dear Laura Show - Ep 11 - How to handle cancellations | Asking the patient to pay 10:27

2 years тому10:27

10:27

Welcome to another episode of the Dear Laura Show! I'm Laura, the founder of Front Office Rocks, and I'm here to answer your questions and discuss various subjects related to the dental office. Whether you're a dental professional or simply curious about how things work behind the scenes, you're in the right place. If you've been following along with us, thank you for your continued support. And if you're just joining us, be sure to check out our previous episodes on your preferred podcast platform. In today's episode, we'll be addressing two common challenges in the dental office: handling cancellations and asking patients to pay. While these topics may seem straightforward, there are specific strategies and training that can greatly improve these aspects of your practice. We'll explore different types of cancellations and discuss how building rapport, scheduling effectively, and improving case acceptance can help reduce them. Additionally, we'll delve into the importance of properly phrasing payment requests and training your team to confidently communicate payment policies to patients. So, let's dive in and discover how you can navigate these areas with finesse and enhance your practice's efficiency Segment 1: Handling Dental Office Cancellations - Cancellations can be categorized into three areas: new patients, doctor/production appointments, and hygiene. - New patient cancellations may occur due to a lack of rapport-building and scheduling too far out. - Suggestions to improve new patient cancellations: enhance phone skills and schedule availability within two to three days. - Doctor/production appointment cancellations may be linked to case acceptance and presentation. - To reduce cancellations, ensure treatment details and financials are discussed and ask for a deposit or down payment. - Hygiene cancellations can be challenging to address as patients have been conditioned to cancel or reschedule easily. - Verbal skills training is needed to emphasize the importance of hygiene appointments and to establish control over the schedule. - Training the team is crucial to address cancellation issues, and a cancellation fee alone is not a comprehensive solution. Segment 2: Asking Patients to Pay - Proper phrasing is important when discussing payment with patients. - Instead of asking patients if they want to pay, the team should inform them of the payment policy. - Training team members to be comfortable with discussing payment and emphasizing the importance of policy is essential. Conclusion: - Addressing cancellations requires a high-level understanding of the specific areas affected and targeted training for the team. - Emphasizing payment policies and training the team to handle payment discussions effectively will contribute to a smoother payment process.…

1
Dear Laura Show - Ep 10 - Handling gossip in the office | Second opinions and shoppers 16:43

2 years тому16:43

16:43

In this episode of the "Dear Laura Show", Laura from Front Office Rocks tackles two important issues: handling gossip in the office and addressing price inquiries for dental procedures. Laura emphasizes the need to confront and address gossip in the workplace rather than ignore it. She advises involving the entire team in discussions, establishing policies to handle gossip, and providing support and guidance to the team members on how to handle it effectively. When it comes to price inquiries, Laura explains that patients often focus solely on cost and insurance coverage when contacting dental practices. Instead of immediately providing prices over the phone. Laura suggests taking control of the conversation by gathering more information about the patient's specific needs and offering to schedule an appointment. She highlights the importance of convincing patients to choose a dental practice based on factors beyond price alone, such as the quality of dentistry and overall patient experience. Overall, Laura's advice revolves around actively addressing and managing gossip in the office while prioritizing effective communication with patients regarding price inquiries. By implementing these strategies, dental offices can foster a positive work environment and attract patients based on the quality of their services rather than just the cost.…

1
Dear Laura Show - Ep 9 - Patient's treatment plan | Narratives and additional information 11:10

2 years тому11:10

11:10

In the 9th episode of the "Dear Laura" show, Laura addresses two questions from the dental office front desk staff. The first question is about handling a patient in front of them while the phone rings. Laura disagrees with the doctor's advice to let the phone go to voicemail and emphasizes the importance of answering the phone. She suggests politely asking the patient for a moment, gathering caller information, and promising to call back. Laura highlights the significance of not ignoring the phone, as it represents potential patients. She also emphasizes having a system in place for phone calls and minimizing interruptions during patient checkouts. The second question is about putting patients on hold and the hold message. Laura prefers avoiding putting patients on hold, as it often takes longer than expected and impacts the patient experience. She advises training the team to handle calls efficiently and having backup systems. Regarding the hold message, Laura suggests using informative recordings but warns against repetitive or irrelevant content. Throughout the episode, Laura stresses excellent customer service, managing in-person and phone interactions, and respecting patients' time. She acknowledges the challenges of multitasking but encourages finding a balance that prioritizes patients in front of them while also valuing phone calls as crucial connections to patients and potential new business.…

1
Dear Laura Show - Ep 8 - Basics of how to build a productive schedule | The right amount of communication 15:11

2 years тому15:11

15:11

The Dear Laura Show episode 8 discussed how to build a productive schedule in dental offices. The first step is to understand what a productive schedule is and what it looks like. Productive means hitting goals and achieving the numbers set out for the practice. The second step is to know the practice's goal, which needs to be understandable, achievable, and motivating. Then, the team members need to break the monthly goal down into daily and hourly tasks. The next step is to train the team on how to build a schedule that supports the goal, with the scheduler knowing how to build a productive schedule. The appointment fits into a primary, secondary, or tertiary category, and the scheduler should know how many primary appointments are needed every day to hit the goal. Finally, the team plays a vital part in setting and following through on the productive schedule.…

1
Dear Laura Show - Ep 6 - Communicating with patients about insurance and financial obligations 17:07

2 years тому17:07

17:07

In this 6th episode of the Dear Laura Show, Laura, the founder of Front Office Rocks, advises dental practices on how to deal with dental insurance. She encourages dental practices to focus on educating patients on the value of dental care, rather than solely on insurance and money. She also advises against using scripts and encourages team members to answer patient questions from the heart, with confidence and exceptional customer service. Laura suggests that the team should avoid becoming too insurance-driven and instead focus on being insurance-savvy while prioritizing the patient's care. Ultimately, the team should aim to be the patient's healthcare provider, have a conversation with the patient first and sign a treatment plan.…

1
Dear Laura Show - Ep 5 - How to offer an appointment | Effective scheduling for Doctor and Hygienist 11:33

2 years тому11:33

11:33

In this podcast episode of the "Dear Laura Show", Laura addresses a common question about accommodating patient appointment preferences while maintaining a productive schedule. Laura advises that it's important to have a schedule policy in place with back-to-back appointments, and to train team members on how to follow it. She notes that while it's tempting to accommodate patients' preferred appointment times, it can disrupt the schedule and ultimately decrease productivity. Instead, she suggests asking patients if there is a day or time of day that works best for them and then offering two appointment options within that timeframe that also work for the schedule. Laura emphasizes the importance of proper phrasing when offering appointments and not asking if the patient wants to schedule, but rather when they would like to schedule. Lastly, she reminds us that the practice is in control of the schedule and that team members should work to offer appointments that align with the scheduling policy.…

1
Dear Laura Show - Ep 4 - Understanding insurance claims | Setting the tone for the office 13:40

2 years тому13:40

13:40

The 4th episode of the Dear Laura Show is about establishing a good tone in a dental practice with new team members. Laura Nelson, the host, emphasizes the importance of establishing a culture with a shared purpose and goal. She suggests that the first step in setting a good tone is to establish the "why" behind the practice, which includes understanding the purpose, goal, and direction of the practice. Once this is established, everyone on the team should be working towards the same goal. Laura also notes that it is essential to ensure that the team's individual goals align with the practice's ultimate goal. When everyone is working towards the same goal, a good tone can be established, and guidelines and game plans can be created to achieve daily, weekly, and monthly goals. The key is to create an environment that everyone likes and enjoys working in. She suggests taking a step back to look at the culture, purpose, and goal of the practice to create the right tone.…

1
Dear Laura Show - Ep 3 - Writing a good job advertisement | Excellent telephone skills 15:22

2 years тому15:22

15:22

In the 3 rd episode of “Dear Laura Show” Laura Nelson, the founder of Front Office Rocks answers questions related to hiring and managing dental office staff. She answers a question about tips for writing a good job advertisement when hiring for dental office positions. She suggests that a job ad should be an advertisement, meaning it should attract people to apply for the job. Laura advises not to list too many requirements in the ad, as it can discourage potentially good candidates from applying. She also emphasizes the importance of networking and having an exciting team to attract candidates to the business. Overall, Laura stresses the importance of learning how to hire well for the success of a dental office.…

1
Dear Laura Show - Ep 2 - What is block scheduling? | Helping patients from first call to treatment presentation 21:12

2 years тому21:12

21:12

The second episode of the 'Dear Laura' show is here! 🎧 In this episode, Laura answers questions from customers and clients about dental practices. She addresses two questions on block scheduling and effective implementation of the patient journey. Block scheduling is a method for building a schedule to achieve production goals by focusing on important appointments. A clear patient journey is crucial for a positive experience for patients and a smooth operation for the practice. The patient journey outlines the steps from the first phone call to treatment completion, and the entire team should be aware of it for clear communication and a seamless experience. Laura also discusses the importance of a clear "assembly line" process in a dental office, emphasizing the significance of handoffs and effective communication in creating a trustworthy and successful experience for patients.…

1
Dear Laura Show - Ep1 - Remember your why | Exceptional service and etiquette. 19:40

2 years тому19:40