GSD - Getting Services Done podcast

33:49

In this episode, Jeff and Jonathan Corey, CEO of Precursive, delve into the strategic importance of services in SaaS businesses. They explore how professional services and implementations drive growth, enhance customer satisfaction, and unlock new revenue opportunities, highlighting key strategies for aligning sales and service teams for sustainable success.…

GSD - Getting Services Done

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Unlocking Customer Success: Evolving Strategies with Jay Nathan 11:38

1 year тому11:38

11:38

In today's episode, Jeff and Jay delve into the evolving landscape of customer success and account management, exploring modern business strategies and the importance of data-driven decision-making. Gain valuable insights into shifting metrics, leadership responsibilities, and actionable takeaways for business growth. Don't miss this thought-provoking discussion—hit play now! 🚀✨…

GSD - Getting Services Done

1
How to Launch Customer Success SQLs To Expand and Retain with Monica Trivedi 28:58

2 years тому28:58

28:58

Boost revenue and satisfaction with CSQLs. Insights from Monica Trivedi, SVP at JLL Technologies, emphasize the importance of metrics, collaboration, and a customer-centric culture. Plan and involve leadership for successful CSQL implementation. 🤝#CSQL #CustomerSuccess #BusinessGrowth

GSD - Getting Services Done

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Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso 35:47

2 years тому35:47

35:47

Jeff Kushmerek with Chad Horenfeldt and Kristi Faltorusso explore forecasting, renewals in CSM, and the importance of not conflating customer health and renewal forecasts. Their insights offer valuable strategies for revenue growth. Subscribe for more insights!

GSD - Getting Services Done

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How Technical Should CSMs Be with Lizzy Rosen 27:33

2 years тому27:33

27:33

This thought-provoking episode with Jeff Kushmerek and Lizzy Rosen explores the essential skills required for Customer Success Managers (CSMs). They dive into the perfect mix of technical expertise and soft skills, the potential of internal hiring, and the importance of understanding customer needs. Tune in as they discuss hiring strategies, the value of training, and the benefits of nurturing talent within the organization. Don't miss this insightful conversation that will surely redefine your perception of customer success.…

GSD - Getting Services Done

1
Insights From a Customer-Focused CEO with Kris Rudeegraap 33:23

2 years тому33:23

33:23

In this episode of the GSD Podcast, Kris Rudeegraap, CEO of Sendoso, shares his experiences and strategies for building successful customer relationships. Tune in for valuable insights from a customer-focused CEO!

GSD - Getting Services Done

1
A Step-By-Step Guide To Running Digital CS 48:13

2 years тому48:13

48:13

Join Angeline Gavino and Jeff Kushmerek in this insightful conversation as they discuss the importance of effective digital customer support. Learn how to leverage technology while maintaining a human touch, the significance of empathy and active listening, and how data analytics can enhance personalized interactions. Gain valuable insights on addressing negative feedback and the benefits of a robust knowledge management system.…

GSD - Getting Services Done

1
Voice of the Customer Programs With Dana Alvarenga 29:22

2 years тому29:22

29:22

Join Jeff and Dana as they explore the power of customer advocacy and community engagement in driving customer-led growth. Gain insights into operationalizing customer advocacy, tracking revenue influence, and leveraging authentic customer voices. Don't miss out on this informative discussion!

GSD - Getting Services Done

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Unlocking Success: The Role of Forecasting in Business ft. Alli Tiscornia 38:00

2 years тому38:00

38:00

Join host Jeff Kushmerek in the latest GSD podcast episode as he interviews Alli Tiscornia, the Chief Customer Officer of Turner. They delve into the world of Customer Success Managers (CSMs) and discuss the importance of risk assessments, forecasting, and a sales mindset. They also touch on merging account management and customer success, the challenges of forecasting, and the role of data and relationships. Tune in for valuable insights on CSM responsibilities and strategies for success in this field.…

GSD - Getting Services Done

1
Maximizing Customer Success Using Slack With Gözde Görce 32:32

2 years тому32:32

32:32

Join Jeff Kushmerek and Gözde Görce as they discuss the advantages of transitioning from email to Slack for customer success and support teams. Learn how Slack can improve response times and communication, key guidelines for effective use, and other use cases for the platform. Don't miss out on valuable insights into the benefits of using Slack for customer success and support teams.…

GSD - Getting Services Done

1
Running a great Customer Advisory Board: Insights from Scott Roth with Alli Tiscornia 50:30

2 years тому50:30

50:30

Scott Roth shared his experience transitioning to a small startup and discussed the success of the company's virtual customer advisory board. Key takeaways include the importance of building credibility with customers, discussions on the product roadmap and co-developing new capabilities, plans for future in-person meetings, and the possibility of creating a community for all customers. The company will use feedback from the advisory board to shape the platform's future and aims to become the industry leader in their space.…

GSD - Getting Services Done

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Mastering Your Career: Candid Insights on Leadership & Planning with Marija Skobe-Pilley 38:43

2 years тому38:43

38:43

In this conversation, Jeff speaks with Marija Skobe-Pilley, director of customer success at ClickUp and host of the Women in Customer Success podcast. Key topics discussed include: - Approaches to career planning, including understanding the skills needed for a CCO role and being open to opportunities - The importance of taking initiative and being proactive to succeed in your career - The Women in Customer Success podcast, which aims to support women in the field through networking, mentoring, and building skills - The challenges women face when moving up the ladder from an individual contributor to leadership in customer success. You will come away with insights on career growth, leadership, and the importance of supporting women in customer success.…

GSD - Getting Services Done

1
Delivering Amazing Customer Experiences with Daniel Viduya 25:13

2 years тому25:13

25:13

Join Jeff and Daniel Viduya in this engaging podcast episode as they dive into the importance of authentic customer service. With Daniel's personal experiences as a customer, they discuss how businesses should prioritize customer experience in all interactions. Learn about the innate behaviors of good manners and empathy, and hear about exceptional customer service experiences. They also touch on the significance of behavior in customer service and how KPIs can be used to measure it. This podcast emphasizes the value of authenticity and empathy in creating a great customer experience. In addition, they also discuss the importance of failed payment recovery, offering valuable insights on how businesses can turn failed payments into opportunities for improving customer relationships. Don't miss out on this informative episode! Connect with Jeff - https://www.linkedin.com/in/jeffkushmerek/…

GSD - Getting Services Done

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GSD Podcast - Creating Rock Stars that Scale with Dan Ennis 43:19

2 years тому43:19

43:19

Jeff and Dan discussed the importance of the customer success team focusing their time not just on metrics in general, but also on the human validation component. They also talked about people saying yes or no to a survey is not the indicator of churn or renewal, but rather whether they actually responded to the survey. Jeff and Dan discussed the importance of making rock stars out of their team, focusing on making sure that they move to the next level regardless of their managers. GSD podcast brought to you by https://infiniterenewals.com/…

GSD - Getting Services Done

1
Unlock Your Team's Potential with CSM Enablement Expert Sumitra Narayanan 45:39

2 years тому45:39