Cue the Next Leader is a series of conversations designed to share a common journey to help automotive leaders go further, faster. Go beyond what your team is achieving today with valuable lessons from other managers and owners in our industry. “We study the successes of others deeply, so that together we rise.” – Danny Zaslavsky. For more information on VINCUE, go to https://vincue.com/customer-wins/
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Katie has inspired audiences around the world to think differently about the female consumer, customer experience, and leadership. She has worked with globally recognized brands, including Volvo, Honda and more.VINCUE
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Robin Wilson is no stranger to automotive. She's spent the past 13 years of her career becoming an expert in building business that support automotive dealerships that include an outsourced BDC capability, a marketing agency, and has become an expert in social media for dealerships. Robin and her team have spent the past year creating a new applica…
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Meet Liza Borches, CEO of Carter Myers Automotive (CMA) and a dynamic leader who has transformed the company into a regional powerhouse. As the fourth generation of the Myers family to lead CMA, Liza took the reins in 2003 when the company operated just three dealerships. Under her visionary leadership, CMA has expanded to 24 dealerships across Vir…
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Glenn Lundy, founder of the 800% Elite Automotive Club and 800% Elite Auto Sales, emphasizes the importance of growth in both business performance and employee development. Drawing from his experiences, Glenn transformed a stagnant Nissan dealership in Flagstaff, Arizona, into a thriving Chevy dealership in Paris, Kentucky. He focused on growth and…
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With over 30 years in the car business, Scott Wilkinson, the self-described car guy, knows how to run a dealership. As the General Sales Manager at Tynan’s Volkswagen in Aurora, Colorado, Scott has honed his expertise in both cars and customer relations. In our conversation, we covered topics from his kids to cars and his secrets to running a succe…
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Rudy Padilla's journey into the car business was serendipitous. As a young husband and father, Rudy needed to support his family while waiting to apply for the California Highway Patrol. He answered a newspaper ad for a local dealership over four decades ago, intending it to be a temporary job. This "temporary" job, however, evolved into a lifelong…
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When a car accident in 2013 sidelined Courtney Lovegreen's professional golf career, she decided to shift her career focus from swinging clubs to selling cars. After spending a few years successfully selling Range Rovers in Florida, she decided to move back home to Kirksville, Missouri to join her father and sister at their fourth-generation family…
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Bob Kain of Jack Kain Ford in Kentucky, discusses 30% year over year growth in Used Car Sales and 15 day turn using VINCUE.
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Bob Kain is the GM of his generational dealership, Jack Kain Ford. Bob surrounds himself with family including his wife, Jan, who runs human resources and unknowingly sneaks into our podcast. Billed as one of the top-rated Ford dealerships in Versailles, KY, Jack Kain Ford provides an inviting atmosphere to their family-owned and operated dealershi…
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Matt Watson has spent his career as an innovator. He first met Danny Zaslavsky when Danny’s father purchased his first computer from Sears. Matt was his salesperson. A friendship quickly formed and Matt found himself setting up the computer and writing code for Danny’s family dealership. Fast forward a few years when Matt founded VIN Solutions. One…
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Tune in to this special episode of Cue the Next Leader as we honor Women's History Month with dynamic conversations featuring some of the amazing women in the automotive industry. From navigating career growth to nurturing the next wave of female leaders, join us for an inspiring dialogue with industry experts Robin Wilson, Shasta Haddock, Stacey S…
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Angela Rizzo sat down with L.A. Williams while at Digital Dealer Las Vegas. L.A. Williams is the Vice President of Dealer Synergy and has 10+ years of automotive sales experience and has made it his mission to help, educate and level up anyone he comes in contact with. LA shares his insights on Dealer Synergy's innovative training approach, emphasi…
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Michael Hopkins, Chief Client Experience Officer at VINCUE, joined Angela on the Cue the Next Leader Podcast to discuss key moments from VINCUE's inaugural Customer Conference, UNLEASHED! Tune in for an exclusive behind-the-scenes glimpse of UNLEASHED and get the scoop on what to expect in next year's event!…
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Glenn Lundy is not just a dealer supporter but a guru who knows the secrets to take a dealership from zero to a mind-blowing 800% growth. In this episode, Glenn unveils the 800% Elite Automotive Club, a game-changing space he created for owners and general managers to scale, grow, and learn from each other. Glenn's 800% Club unites dealers of all s…
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Michael Cirillo, the driving force behind FlexDealer, a family business that has transformed from publishing telephone books to becoming a powerhouse in the automotive industry. Michael shares his journey of evolution and how he's embraced the automotive world with passion. He also discusses his role as Chief of Staff at ASOTU and shares the import…
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It’s no secret that car dealers have had a reputation problem for years. Kyle Mountsier is on a mission to change that perception. He and his business partner, Paul J. Daly at Automotive State of the Union (ASOTU) are working tirelessly to share the real stories of people who work in dealerships. They highlight how dealership employees interact wit…
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With a career spanning over 25 years, Jasen has witnessed the evolution of the industry, from pioneering internet leads to embracing cutting-edge inventory management strategies. Over the years Jasen's career has shifted from selling cars off the internet to running internet departments for various dealerships. In this episode, we will dive into le…
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Gabe Levy has spent the last 26 years selling Volvo’s. He loves the brand and he especially loves working at Stillman Volvo, the privately owned dealership in south east Pennsylvania. Named the #1 Certified Pre-Owned store in Philly and #11 Nationally, Gabe takes pride in the great reputation that Stillman, a multi-generational dealership, has buil…
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Gaining more confidence through building your network and continually educating yourself - Kaylee Felio
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With over ten years of experience in automotive, Kaylee Felio runs sales and marketing at PartsEdge. She is known in the industry as “The Parts Girl” bringing awareness to the importance of managing parts in dealerships. PartsEdge provides the data and insights that helps parts managers set up their DMS to be more efficient to stock their parts all…
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Steve Roessler (pronounced wrestler) is the Chief Evangelist Officer for DriveCentric. DriveCentric is the leading Customer Relationship Management (CRM) - the first to build A.I. (Powered by ChatGPT-4) and engagement tools into one platform. Listen in as Steve tells us about some exciting new capabilities DriveCentric recently released that levera…
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Fred Lennartz and Lou Rameriz have each been in the automotive business for over 20 years. They ended up meeting each other at the same dealership after serving in the military. Fred was Air Force and Lou was in the Army. Both quickly realized that if you hustle and put in the work then you can build an amazing career in automotive. They started th…
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Pride is more than just a colorful parade; it symbolizes a movement built on authenticity, empowerment and the pursuit of equality. Our CMO, Angela Rizzo had the opportunity to sit down with Michael Hopkins, Chief Client Experience Officer of VINCUE to shed light on the importance of Pride from our personal perspectives as members of the LGBTQ+ com…
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Wendy Reeves was born into the auto industry and considers herself a passionate BDC enthusiast. Wendy spent over 30 years on and off in the same dealership, and 4 years with DealerStrong building the client portion of their dealer portfolio and speaking at industry conventions. She founded BDC Angels in 2019 to teach others how to take their sales …
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As Director, of Customer Success, Yolanda Mays is responsible for representing several brands for Emerald. These brands include Digital Dealer, Prosper, and RFID. Yolanda was interviewed at the May 2023 Digital dealer show in Tampa. She spearheaded a new Hosted Dealer Program which provided vendors three minutes to pitch their products to 50 dealer…
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It’s no secret that car dealers have had a reputation problem for years. Kyle Mountsier is on a mission to change that perception. He and his business partner, Paul J. Daly at Automotive State of the Union (ASOTU) are working tirelessly to share the real stories of people who work in dealerships. They are highlighting how dealership employees inter…
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It was the start of the COVID pandemic. Paul J. Daly was brushing his teeth one day when he asked himself, “How can I help the automotive industry during this unprecedented time?” His answer was to connect car people over Zoom to make their good stories louder and to connect progressive dealers to progressive industry partners. Before he finished h…
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At 19 years old, Tianna Mick decided to sell cars. That journey led her on a three-year journey to build her personal brand “T’s Got Your Keys.” She exploded onto the car scene leveraging TikTok to grow her followers to over 20,000. Her last post had 40,000 views and more than 1,500 interactions. In her new role as Chief Marketing Officer at Dealer…
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Starting something new is always very exciting. Dana Randazzo, Chief Operations Officer recently celebrated her one year anniversary at Auto Hauler Exchange. Through their innovative, one-of-a-kind digital dashboard, Auto Hauler Exchange is transforming the way shippers and carriers connect with one another providing data and a level of transparenc…
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Aladdin Kasran has spent over 25 years in the automotive industry. He believes his innovation, DealerCards.com will help improve customer relationships, dealership loyalty, and repeat business. The idea is simple. Automate the sending of high-impact, handwritten notes from the sales rep to their customers based on life events including birthdays, a…
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Seven years ago, Crissy Burton patiently spent 9 hours on a Saturday in a dealership working on a deal to buy her first car. She left with a brand new car and her life changed forever. The car salesman contacted Crissy a few months later to offer her a job as his assistant, but the GM decided that Crissy was destined to sell cars. This month Crissy…
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Allie Peters started her career in automotive in 2011, after she received a call from her cousin who was in her second week interning at a dealership in Dallas. Allie’s cousin urged her to get into automotive because it played to Allie’s strengths which are staying busy and talking to people. Fast forward twelve years to find Allie running Fixed Op…
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Sandy Zannino: Leveraging over 25 Years of Automotive Experience to Provide Human Resources Service to Dealerships
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Sandy Zannino is the Founder and CEO of Innovative Auto HR. She provides best in class human resources consulting, practices, processes and recruiting services to automotive dealers. Sandy utilizes over 25 years of experience in the car business coupled with savvy and strategic human resources knowledge to offer solutions tailored to each dealer’s …
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Zack Banks and Troy Cord: Delivering the Best Performance to Their 800% Elite Automotive Club Clients
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Zack and Troy are Performance Managers at Glenn Lundy’s 800% Elite Automotive Club. They worked for Glenn at his small town dealership in Kentucky, where they experienced first-hand 800% growth over five years from selling 120 cars a month to a record 1,043 cars sold in March of 2018. Now they are both Performance Managers at Glenn’s consulting bus…
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April Simmons is the Corporate Internet and Marketing Director at the Horne Auto Group responsible for 15 rooftops. With over 26 years of experience in the automotive industry, April knows her way around a dealership having spent time in virtually every function of the dealership. A self-described “human sponge” April loves to learn, lead and lever…
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As the BDC Director of Wondries Toyota in Alhambra, California, Martha Alvarado leads the Sales and Service BDC. She uses her 23 years of experience and her passion for automotive BDCs to not only provide the best support to her customers but to grow her own career and to develop the people who report to her. Martha started her career in telemarket…
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Shawn Armorer is the owner & founder of BDC Alchemy Inc., and is a seasoned automotive strategist with 22+ years of experience. He specializes in creating revenue-generating BDCs by collaborating with dealerships to align their BDC strategies with sales and service departments for sustainable growth and operational efficiency. Shawn says that he “a…
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Troy Spring is the Founder and CEO of Dealer World, a full-service performance agency specializing in Digital, Social, and Traditional advertising for dealers. His 30+ years of automotive experience as a former general manager running four dealerships simultaneously allows him to provide helpful insights. Troy’s agency, Dealer World is designed to …
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Kerri Wise: Empowering Dealers to Effectively Pencil More Deals Leveraging Digital Capabilities
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As Chief Marketing Officer of AutoFi, Kerri leads the marketing team of professionals driving awareness and growth of AutoFi’s sales and finance platform. AutoFi empowers teams to more effectively pencil deals with customers—on the dealer website, over the phone, in the showroom, and service drive. Kerri is also one of the Founders and President of…
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Glenn Pasch is CEO of PCG Digital a full-service digital marketing agency that specializes in helping dealerships and businesses generate more qualified shoppers. Glenn says, "My goal is helping people & companies connect customer experience to marketing and cut through chaos to deliver more qualified customers and increase sales. My passion is tea…
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Tracy Myers - Fourth Generation Dealership Owner Helping People Get the Vehicle of Their Dreams
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Tracy Myers has spent over 31 years in the automotive business and is the current owner of Frank Myers Auto Maxx located in Winston-Salem, North Carolina. The original owner, Frank Myers, is Tracy's Great-Grandfather. Frank started the business over 100 years ago. Tracy learned from his father that to run a successful dealership he needs to focus o…
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A 30-year veteran of the automotive industry who held virtually every role in the dealership from salesman to internet director to GSM and more. He loves when he finds software like VINCUE that makes dealerships more efficient. His favorite VINCUE feature is Deal Finder which allows dealers to see the equity position in the vehicles and provides vi…
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Founder and CEO of Dealer Teamwork, Sean Stapelton leads a digital marketing and lead generation company that helps dealers spend smarter with a maniacal focus on SEO, SEM and Social Media. Dealer Teamwork believes that every vehicle is unique. They use their patented process to track and optimize the daily spend on every vehicle to drive more lead…
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As the Director of Used Cars at Beaver Toyota in Cumming, GA, Hugh Palmer oversees the vast inventory of 500-600 used cars every month, which then translates to 350-425 pre-owned sales each month! Hugh not only sees this as his responsibility but that he and his team are seen as a resource to every department within the dealership. Hugh brings over…
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Jaden Abad is the Director of Acquisition at Beaver Toyota, Cumming, GA. Over the last two years working in the Vehicle Buying Center (VBC) Jaden has been dedicated to building strong relationships with customers and has helped contribute to the positive culture of Beaver Toyota. In his role, Jaden is responsible for acquiring vehicles to buy from …
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Todd Caputo is President of Todd Caputo Consulting offering his expertise and services to several dealerships across the US. Todd is an expert in automotive retail; wholesale variable operations; and in-dealership fixed operations. He specializes in used vehicle inventory acquisition, used vehicle reconditioning, new and used vehicle e-commerce, di…
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Like many dealerships across the country, Jack Kain Ford experienced a dip in their inventory levels during the pandemic. They decided to invest in their buying center vision even further, teaming up with VINCUE for unparalleled support. With VINCUE, Jack Kain Ford is now equipped with the digital and in-store tools it needs to build a business out…
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Bill Cole Automall is an independently owned dealership that has grown to include a dozen rooftops spanning across two states. To further maximize efficiency and profits, Bill Cole Automall chose to deploy VINCUE VBC to pull in all third-party leads into one place. Rather than having to have expertise in Autotrader, Car Gurus, Craig’s List and Face…
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Ray Clark’s been in the car business for 15 years. For the majority of that, he’s been buying cars. Now, he heads the Vehicle Buying Center at Byerly Ford in Louisville, KY. Clark knew there had to be a better way to increase his inventory without paying extra. That’s when Clark was introduced to VINCUE’s Vehicle Buying Center™. “It’s been a comple…
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Moneyball Motors Owner and GM, Walt White loves data, and his dealership relies on data, analysis, and a scientific approach to buying and selling cars. The VINCUE platform gives Walt the knowledge and confidence to offer a fair market price on vehicles he acquires or sells to his customers. “The inventory and market pricing data that VINCUE provid…
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"There’s just no ambiguity with VINCUE. That gives me a lot more confidence in my buying process. The data is right there, it’s easy to read.”VINCUE
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“VINCUE Inventory Management gives back hours of productivity daily across our entire team by providing an easy to use, transparent inventory snapshot in one dashboard with the added benefit of highlighting specific automobiles to focus on based on pre-set conditions such as days available." - BDC Manager Rachael Lucero, Desert Sun Auto Group…
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