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In this episode, I am joined by Dr. Barry Borgerson, who is the author of The 2Selfs Revolution (2019). Barry is an executive coach who has written extensively on cognition at the executive level. We discuss his latest book and his approach to saving the world. You can connect with Barry on his website. Reference: … Continue reading 124 – Executive…
 
If you are a manager of an organization, whether business, government, or non-profit, you currently have a hand in managing capitalism. In a very real sense, you are the visible hand of managerial capitalism. Free market capitalism is long gone. Adam Smith’s invisible hand of market forces is largely absent today, except where commodities are … Con…
 
In this episode, I am joined by Glenda Eoyang, who along with her coauthor (Royce Holladay), wrote the book, Adaptive Action: Leveraging uncertainty in your organization. Glenda is the founding director of the Human Systems Dynamics Institute. We discuss her book and her approach to organizational uncertainty. You can connect with Glenda at the HSD…
 
In this episode, I am joined by Deborah Westphal, author of the book: Convergence: Technology, Business, and the Human-Centric Future. Deborah has been helping major companies craft their approach to a human-centered future for 30 years. She is a passionate humanist, operating in a technology-connected world. You can connect with Deborah at her web…
 
In this episode, I talk with Storm Cunningham, author of the book, Reconomics: The path to resilient prosperity. Storm is the Executive Director of the RECONOMICS Institute in Washington, D.C. (The Society of Revitalization & Resilience Professionals) and editor of REVITALIZATION (The Journal of Economic & Environmental Resilience). He has authored…
 
Today I talk with Sam Yankelevitch, author of the book, Walking the Invisible GEMBA: Discover the hidden link between communication and quality. ‘Gemba’ is a Japanese word for the real place where the action happens — or the place where the crime is committed. Sam is an expert in finding and removing sources of waste … Continue reading 119 – The in…
 
Anthropologists tell us that anatomically modern humans (i.e., Homo Sapiens) emerged about 300 thousand years ago during the Pleistocene era on the African savannas. For over 95% of their history (until the present day), modern humans have been exclusively hunter/gathers, that is, they explored the bounty of nature in small bands, adapting their be…
 
In this episode, I offer three stories that illustrate the power of storytelling. Stories can be used to knit threads together, shape how we see things, and derive power from the outcomes that they describe. If you are going to change the world, it helps to first illustrate how to change a small part of … Continue reading 117- The power in storytel…
 
Today we are at Episode 116 and I am calling it “The management technology your organization needs” [as a footnote, much of today’s content was originally released in May 2017 as Episode 65]. At the end of today’s episode, I will reflect on the fact that this is the 5th anniversary of the start of … Continue reading 116 – The management technology …
 
In this episode, I am joined by Adam Braus — an author, consultant, and university professor who lives in San Francisco, California. He focuses on change, innovation, and new forms of leadership. We talk about his recent book, Leading Change at Work, which offers a unique approach to bringing about change (nemawashi). You can find … Continue readin…
 
In this episode, I interview David Childs, Ph.D., who is the author of The Organization Whisperer: The 12 Core Actions that Ripple Excellence through your Organization. Join us as we explore key areas of focus for any organization. The twelve core actions described in the book are: Communication; Worth; Purpose; Family; Decisions; Plan; Do; Measure…
 
In this episode, I am joined by Fred Spier, a retired senior lecturer in big history at the University of Amsterdam, The Netherlands. We discuss his most recent book, Big History and the Future of Humanity. Fred describes how complexity multiplied during the expansion of the universe, beginning with the Big Bang and leading to … Continue reading 11…
 
In this episode, I welcome Dr. Linda Holbeche to the podcast. Linda is the author of several books, but today we discuss her 2017 book, Organizational Effectiveness: A Critical Take on the HR Contribution. The book offers a historical narrative on the changing landscape of work since the 1980s and considers how definitions of organizational … Conti…
 
Today I am joined by author Lisa Earle McLeod who has written two books in the last few years on ‘noble purpose.’ Much of her early career was spent in the sales department of a large firm, but in 2001 Lisa started her own company, McLeod & More. In this episode, we discuss the key … Continue reading 111 – Noble purpose →…
 
In this episode, I interview Professor Luca Solari of the University of Milan (Italy) who has written a book, Freedom Management: How leaders can stay afloat in a sea of social connections. The book focuses on how organizations can give their employees more freedom at work in order to engage their knowledge and creativity. Reference:Solari, Luca. ……
 
Today I am joined by a philosopher. Jean-Philippe Deranty is a Professor of Philosophy at Macquarie University in Sydney, Australia. His research focuses mainly on social issues, particularly those related to work and employment. In this episode, we discuss philosophy in the context of organizations and their management. One of Jean-Philippe’s pape…
 
In this episode, I am joined by Marek Zmyslowski, author of the book, Chasing Black Unicorns: How Building the Amazon of Africa Put Me on Interpol's Most Wanted List (2019). Marek is a Polish-born entrepreneur and executive, focused on online businesses in frontier and emerging markets.A. All Podcasts – Organizational Effectiveness Podcast…Create a TRULY GREAT Organization
 
In this episode, I am joined by David Veech, author of the book, Leadersights: Creating Great Leaders Who Create Great Workplaces (2017). David teaches leaders how to love, learn, and let go. He thinks that work should be fun, exciting, and challenging, but most of all, it should be meaningful. We discuss how great leaders create … Continue reading…
 
In this episode, I interview Bob Prieto, a senior executive at Strategic Program Management LLC, where he is Chairman & CEO. Bob focuses on achieving capital efficiency in large engineering and construction programs and organizations. He is the author of nine books, including the one we will be discussing today, Theory of Management of Large … Cont…
 
Today I am joined by Martin Leifeld, author of the book, Five Minutes for Fundraising. Martin directed the raising of over $500 million dollars during his 24 years of fundraising leadership in the St. Louis region. Martin’s book is a collection of expert advice from gifted fundraisers. Visit Martin’s website for videos, free downloads, and … Contin…
 
In this episode, I welcome another guest author, Carol Sanford, to discuss her book, The Regenerative Business: Redesign Work, Cultivate Human Potential, Achieve Extraordinary Outcomes (2017). For four decades, Carol has worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, and Seventh Generation, educating them to …
 
In this episode, I welcome a guest author from the UK to the podcast. Paul Skinner is the author of Collaborative Advantage: How collaboration beats competition as a strategy for success. Paul believes that collaboration is a worthwhile stance because most value is necessarily created by the customer (and other stakeholders), and co-creation of val…
 
Today’s episode is called “Managing the Next 10,000 years.” That could be a tall order, since managing the next 10 years will be challenging due to expected global climate disruptions, but stay with me and you may be intrigued. Civilization began the last 10,000 years in its pre-history phase, as humans, living in small bands, … Continue reading 10…
 
Bureaucracy was an innovation in the mid-1800s, as the world changed from a traditional society to one driven by a new sense of rational-legalism, largely driven by the Protestant ethic. Max Weber, a German sociologist, described the times in his book, The Protestant Ethic and the Spirit of Capitalism (1904, in German; 1930, English translation). ……
 
Today the podcast has reached a milestone, at episode 100. Starting back in February 2016, it has taken a little over 3.5 years to get to this point. I hope you have been one of those who have come along on the journey. I am calling today’s episode, “Your mission, vision, values, and offerings … … Continue reading 100 – Your mission, vision, values…
 
For all practical purposes, the year 1800 was the beginning of the Anthropocene, the age when mankind embarked upon the industrial revolution and great acceleration in economic and population growth began. Yet in a new theory (BioScience, 2018), some conservationists now say that the global demographic and economic trends that have resulted in unpr…
 
This month, August 2019, the Business Roundtable issued a new overall statement of purpose for a corporation, signed by the CEOs of almost 200 of the largest US corporations. This is a big deal because the previous 1997 statement from this same group had created a major problem by elevating shareholder value as the prime … Continue reading 098 – Th…
 
In this episode, I am joined by Dolores Hirschmann as we discuss the IDEA method for finding clarity in business. Dolores is a STRATEGIST, COACH, and BUSINESS OWNER. Her focus is on helping clients find their ‘core idea’ on which to base their business (or any other initiative). Her clients have become speakers and authors … Continue reading 097 – …
 
This episode continues our occasional series in which we visit a business to try to understand how it works. Today, our guide will be Mandy Barton who is President of Barton Logistics. Mandy shares an interesting story which serves as a window into the movement of freight by truck, rail, and air in the USA. … Continue reading 096 – The freight mark…
 
In this episode, I talk about the need to reinvent management and suggest a way forward to achieve it. I like to think of management as a technology that makes all other technologies productive (if done right). Yet, today’s dominant approach to management (command & control) relies upon an outdated input-output model (developed during the … Continu…
 
In this episode, I interview Isaac Tolpin, who is a serial entrepreneur and CEO of ConveYour.com, a micro-learning platform. We cover several topics related to the role of training in organizations. Isaac is a knowledgeable observer in the sector and provides an interesting perspective on several training issues. Charles G. Chandler, Ph.D. Links: 1…
 
In this episode, I join Kendall Lott, host of the PM Point of View podcast, which originates from the Washington, D.C. chapter of the Project Management Institute. Kendall invited me to come on his podcast to explain the new management model found in my 2017 book (Become Truly Great: Serve the common good through Management … Continue reading 093 –…
 
The elephant comes with risk. There is an elephant in the C-suite. It has been there a long time, but it has blended into the background and few have questioned its legitimacy or presence. The elephant I am referring to is the goal-setting process, that is, the way that management sets the direction going forward. … Continue reading 092 – The eleph…
 
Gary Hamel (London Business School) characterizes management as the technology of human accomplishment. It came into its own in the late 1800s and early 1900s, as the USA entered the new century. Among the traditional long-standing factors of production (land, labor, and capital) in the British tradition, management became the fourth, the one that …
 
If you are a manager of an organization, whether business, government or non-profit, you currently have a hand in managing capitalism. In a very real sense, you are the visible hand of managerial capitalism. Free market capitalism is long gone. Adam Smith’s invisible hand of market forces is largely absent today, except where commodities are … Cont…
 
Given the significant pressures on firms in the real world, what do we know about the traits, characteristics, or management approaches that help ensure that a firm can and will survive within its environment? Some might think this is a difficult, if not an impossible task, given all of the variables at play. Nonetheless, we … Continue reading 089 …
 
For most of the history of management (beginning in the mid-1800s), organizations included command and control structures and top-down information flow. Managers were viewed as the boss, the big cheese, the man, or master within a hierarchical system of control. This is an authoritarian model of organization, where management drives the organizatio…
 
Anthropologists tell us that anatomically modern humans (i.e., Homo Sapiens) emerged about 300 thousand years ago during the Pleistocene era on the African savannas. For over 95% of their history (until the present day), modern humans have been exclusively hunter/gathers, that is, they explored the bounty of nature in small bands, adapting their be…
 
Worker productivity is the output of goods and services per hour worked. In the broad terms of an industry, productivity is the gross output of industry sales divided by the number of workers allocated to produce the output. After World War II, worker productivity in the USA improved significantly due to the investments made by … Continue reading 0…
 
Peter Drucker predicted in his 1959 book, The Landmarks of Tomorrow, that the most valuable assets of a 21st Century institution (business or non-business) would be knowledge workers and their productivity. In this episode, I explore this idea, and how it has played out (since we are almost 60 years downstream from Drucker’s prediction). Not … Cont…
 
If we need fresh evidence that management is broken, we only have to look at the 2017 numbers on worker engagement from Gallup. Only 21% of employees strongly agree that they are managed in a way that motivates them to do outstanding work. Overall, 33% of US workers report that they are actively engaged with … Continue reading 084 – Three reasons m…
 
In this episode, I interview David Childs, Ph.D., who is the author of The Organization Whisperer: The 12 Core Actions that Ripple Excellence through your Organization. Join us as we explore key areas of focus for any organization. The twelve core actions described in the book are: Communication; Worth; Purpose; Family; Decisions; Plan; Do; Measure…
 
In this episode, we visit with Matt Miller, founder of School Spirit Vending. Matt heads a business enterprise that uses a franchise model to serve a unique niche at the intersection of vending & school spirit — helping to raise extra funds for elementary schools. Charles G. Chandler, Ph.D. Links mention in this episode: School Spirit Vending Vendi…
 
In this episode, I explore three ideas about effective entrepreneurship: the most effective entrepreneurs create a platform for others to build upon and benefit from, one that users can interact with on a continuing basis (e.g., Apple’s iPhone, Leggos, Skype) ; effective entrepreneurs understand the game they are playing (i.e., what constitutes vis…
 
Consider how an upbeat story about a business (Shake Shack) was distorted on social media, eliciting some negative responses in which people question the underlying motivation of management. There seems to be a dominant, and rather negative narrative that plays in the back of people’s minds about capitalism, providing a context in which to interpre…
 
It is said that the fox knows many things, but the hedgehog knows one big thing. Whether generalist or specialist, an organization needs to claim a niche and serve it so well that the competition is irrelevant. In doing so, an organization can carve out a continuing role in its ecosystem. This episode explores (among other things) how Marriott, Hya…
 
In this episode, I tell three stories which illustrate the power that this form of expression can have. Stories knit threads together, shape how we see things, and derive power from the outcomes that they describe. If you are going to change the world, it helps to first illustrate how to change a small part … Continue reading 078 – The Power of Sto…
 
Today I want to focus on a transition happening in the technology services industry driven by some macro trends. This issue appeared on my radar screen while I was looking into the business models used by technology services firms such as IBM, Cisco, and SAP. It is the emerging phenomena that some have called the … Continue reading 077 – The outcom…
 
In this episode, I welcome back Ms. Lee Caraher, CEO of Double-Forte, a public relations and marketing services firm with offices in San Francisco, New York, and Boston. Lee was first on the podcast in June 2016 (episode 021) to talk about her first book (Millennials and Management). She has written a second book entitled, … Continue reading 076 – …
 
In his 1999 book, Management Challenges for the 21st Century, Peter Drucker explored the assumptions that pertain to the study of management. They are important, he wrote, because they “largely determine what the discipline assumes to be REALITY.” Now, almost 20 years after Drucker wrote these words, it is worthwhile to consider how well the … Cont…
 
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