Anti-fascist researcher Dave Emory (spelled E-M-O-R-Y) goes into all the hidden truths and details about evil men and their trade practices.
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Southern inspirational dada.
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Podcast of the weekly radio call-in show “Bucci” hosted by Bucci on WFMU. Astonishing audio adventures and mundane audio tasks. Bucci draws the picture, the callers color it in - with words! YOU can call-in too! 201-209-9368 - LIVE Tuesdays 6-7pm EST on 91.1/ 91.9FM in NYC/NJ, or stream it on wfmu.org All the Archives at https://www.wfmu.org/playlists/B2
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The program formerly known as Dinner at Andy's, The Fuzzy Glove Hour, Whores, and The Happiness Hut. Ken and Andy, also known as The Enema Boys, further lower WFMU's already abysmal standards on a weekly basis. Stunt radio which subjects the radio audience to concepts and topics which mature adults should not have to endure. Find the fatal flaw.
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Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...
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Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula. I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. Running a contact centre is not difficult, period. Managing people on the other hand, that requires skill which can be taug ...
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Chicago's Classical and Folk Music Radio Streaming Online
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A variety show, interviews, comedy and much more! Cover art photo provided by Daniel Olah on Unsplash: https://unsplash.com/@danesduet
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Each week WFMT goes live to the Chicago Cultural Center for concerts with emerging artists from around the world, produced by the International Music Foundation. Some shows offer solo recitals while others feature ensembles. The concerts take place beneath the world’s largest Tiffany-domed ceiling, part of a landmark building that originally housed the Chicago Public Library. The Dame Myra Hess Memorial Concerts are named for British pianist Myra Hess who organized some 1,700 free lunchtime ...
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A digest of radio pieces from WFMU's Morning Program. Host Clay Pigeon shares his inimitable production pieces, plus Wake and Bake Radio's weekly reports on cheese, hazardous waste, weird animals, listener phone calls, today in history, and more from Wake and Bake Radio, heard in its entirety Monday through Friday, 6-9am and online here: http://www.wfmu.org/playlists/WA
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If you’re using agent call volumes to forecast outbound workload… you’re doing it wrong. What you're really forecasting is past 'agent behaviour' and not future 'business demand'. And that’s why your schedules don’t work—and your team ignores them. In this episode I cover: 1: The Forecasting Trap 2: Why Most Outbound WFM Plans Fail 3: WFM Isn’t Jus…
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Message the show! We don’t usually do reruns… but this one? It earned it. WFM Unfiltered is proud to bring back one of our most popular episodes — with a sharper look and better sound — because Adriana Olteanu dropped insight that’s just too good to get buried in the archives. Adriana leads forecasting and capacity planning at Groupon, and in this …
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Andy and Ken and WFMU
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Bucci and WFMU
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Hearty White and WFMU
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Andy and Ken and WFMU
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Dave Emory and WFMU
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Are Product Managers The Enemy? | Rich O'Farrell
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1:03:02Message the show! Is your product manager helping—or holding you hostage? This week on WFM Unfiltered, Irina brings on Rich O’Farrell, a seasoned contact centre insider turned Product Director, to finally answer the burning question: are product managers the enemy? From call centre agent to the head of WFM product strategy at Verint, Rich has seen …
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Miracle Nutrition with Hearty White Who Needs to Use the Classroom Before We Go? from Apr 24, 2025
Hearty White and WFMU
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Bucci and WFMU
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Andy and Ken and WFMU
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Message the show! Implementations suck. You know it. We know it. Adam Saad really knows it. And he’s not here to sugar-coat a damn thing. In this episode of WFM Unfiltered, Irina teams up with Adam—Founder of Tech Stack Advising and host of the Scaling Out Loud podcast—to dismantle the illusion of smooth software implementations. From toxic vendor …
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Hearty White and WFMU
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Andy and Ken and WFMU
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Bucci and WFMU
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Message the show! Is your BPO partner a strategic asset—or an operational liability? In this explosive episode of WFM Unfiltered, Irina pulls no punches and brings in transformation heavyweight Dan Piper to dissect the real state of Business Process Outsourcing in today’s contact centre chaos. Dan’s 20-year career in operations and BPOs—from team m…
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Hearty White and WFMU
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Andy and Ken and WFMU
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Dave Emory and WFMU
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Message the show! What does the law say about AI? And more importantly, what should we be asking? In this episode of WFM Unfiltered, Irina sits down with John Walter — lawyer, tech innovator, and founder of ProxyLink — to dissect the growing tension between artificial intelligence and legal boundaries in the contact center space. From transitioning…
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Hearty White [0:00:00]https://www.wfmu.org/playlists/shows/150746Hearty White and WFMU
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Andy and Ken and WFMU
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Bucci and WFMU
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Dave Emory and WFMU
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Hearty White and WFMU
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Bucci and WFMU
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Andy and Ken and WFMU
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Can WFM provide more usable insights into absence trends? Yes, provided there is collaboration with HR. Using the reason codes for the absence, together with the numbers, the WFM team can drill down further into better understanding the fluctuations in the absence percentage. Instead of planning for a flat shrinkage, with a flat absence percent, he…
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