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Der Loyalty Talk ist ein Podcast rund um das Thema Loyalty-Marketing. Aufschlussreiche und praxisnahe Gespräche mit Experten aus der CRM- und Loyalty-Welt und Insights zu aktuellen Themen, Erfolgsfaktoren, Herausforderungen und Trends im Loyalty-Marketing.
 
What podcast do the top Fortune 500 executives listen to? This one! Every Wednesday and Sunday Dov Baron and his world-class guests including Guy Kawasaki, Tom Bilyeau, Keith Ferrazzi, Major General Ambassador Scott Gration, Presidential Candidate Carly Fiorina, Commander Mark Divine, Jesse Itzler, Marisa Peer, John Oates, John (The Economic Hitman) Perkins, The Mother of Mindfulness Dr. Ellen Langer, Jordan Harbinger, and Kevin Harrington to name but a few who share the raw truth of their h ...
 
Nerd Loyalty needs your support! ร่วมสนับสนุนรายการพ็อดแคสต์เล็กๆ ของเราได้ที่ patreon.com/nerdloyalty ========== วิทย์ทุกที่ ดีทุกท่า บทสนทนาของเด็กเนิร์ดที่เอาเรื่องวิทยาศาสตร์ในชีวิตประจำวันมาเล่าให้ฟัง Nerd loyalty (n) ไม่ใช่ผู้จงรักที่เนิร์ด และไม่ใช่คนเนิร์ดผู้ภักดี แต่เป็นผู้ที่จงรักภักดีในความเนิร์ด
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
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show series
 
What if PTSD is NOT a mental issue and there is a medical procedure to relieve symptoms in 5-7 minutes? . . . . . Guest Dr. Eugene Lipov Let’s find out together. We are honoured today to have a guest who is on the cutting edge. He is a doctor that you and I are going to be hearing a lot about over the next few years. He is transforming our understa…
 
Welcome to this special episode of the Travel + Loyalty Podcast. Special because it is an episode born out of the European Football Championship and how football fans have been able to see the great achievements by the Danish national team live until it ended in London. When Denmark won 1/8-Final against Wales in Amsterdam, then a thought started i…
 
Loyalty Talk mit Robert Schumacher, Director Customer Intelligence bei gateB In dieser Episode des Loyalty Talk Podcast ist Robert Schumacher zu Gast. Robert ist Director Customer Intelligence bei gateB und hat über 20 Jahre Erfahrung im datengetriebenen Marketing. Das Unternehmen gateB bietet Beratung und Implementierung im datenbasierten Marketin…
 
As one of the world's longest standing, best known and most trusted research reports in the loyalty industry, I am delighted today to bring you the latest industry insights from "The Loyalty Report 2021". Featuring research with over 35,000 consumers in North America, this year marks the eleventh edition of the Loyalty Report from Bond Brand Loyalt…
 
In this podcast we explore how merchant funded rewards can drive $ millions in revenue for loyalty programmes and how programme managers can plan for a future without cookies. With special guests James Berry from Collinson Group, James Little from TopCashback and Craig Grimshaw from New World Loyalty.…
 
As leaders can unknowingly traumatize or elevate. How can we up-grade our language in a practically way that goes way to go beyond engagement and create massive human connection and bonding? . . . . Our guest is Krister Ungerböck. Krister is a leadership communication expert, keynote speaker, and former CEO of a global tech company. At age 42, prio…
 
With a background running customer programmes and platforms for leading brands like Adidas and Nokia, Joseph Taylor is now a senior executive with Epsilon and in our discussion in early 2020, he shared some fascinating insights on loyalty trends and preferences around the world. As the global pandemic became an increasing concern, we discussed how …
 
As leaders can unknowingly traumatize or elevate. How can we up-grade our language in a practically way that goes way to go beyond engagement and create massive human connection and bonding? . . . . Our guest is Krister Ungerböck. Krister is a leadership communication expert, keynote speaker, and former CEO of a global tech company. At age 42, prio…
 
Podcasting has proven to be the most powerful marketing I've ever done, so today, I'm talking about the power of podcasting, and other formats like video, as tools to create customer loyalty! At this extra-ordinary time of change, these communications channels, and particularly the human voice, create compelling connections with customers in a way …
 
What is Silent Collusion and How Will it Destroy Psychological Safety in Your Culture? Let’s find out together. Our guest is Dr. Steve Yacovelli. . . . . . Dr. Steve Yacovelli is a highly in-demand diversity and inclusion, change management, and leadership expert. His consulting firm, TopDog Learning Group, works with both Fortune 500s and not-for-…
 
Simon Rowles is a loyalty expert whose company Beyonde specializes in identifying disruptive technologies that have proven successful overseas and bringing those new ideas and solutions to his clients in Australia. Whether it's loyalty technology, payments, personalization, digitization or identity solutions, Simon explains the unique characteristi…
 
Welcome to our Monday Morning Update on July 12th, 2021. In today's Monday Update we have a talk with Jasper Quak, Managing Director from the company BAGTAG. The theme of the day is electronic bag tags and how it helps with Touchless Travel for you as a passenger. An area that have evolved alot since we saw the first electronic bagtags about 5-6 ye…
 
How can we understand how to navigate the waters of inclusion in a way that is genuinely inclusive, productive, respectful, and safe for all? Let’s find out together. Our guest is Dr. Steve Yacovelli. . . . . . Dr. Steve Yacovelli is a highly in-demand diversity and inclusion, change management, and leadership expert. His consulting firm, TopDog Le…
 
Today, I'm sharing a one-off bonus episode of “Let’s Talk Loyalty” in partnership with my friends in Epsilon for their recent #EpsilonPersonalive event. With so many changing consumer expectations over the last year, alongside loyalty experts Prabhu Kannan, Amy Lanzi and Michelle Proctor, I joined a session to discuss "Loyalty Across the Customer J…
 
The Loyalty Science Lab is a unique and incredibly useful marketing research facility from Old Dominion University that researches the psychological aspects of loyalty programs. Founded and directed by Yuping Liu-Thompkins, the Loyalty Science Lab collaborates with industry leaders to identify and research commercially important concepts that drive…
 
Creating Real and Lasting Cultural Change Can Seem Overwhelming. So, how can we make the changes needed of our organization to deliver, grow, and adapt, particularly in this ever-changing world of business? Let’s find out together. Our guest is Siobhan McHale. . . . . . Siobhan is an insider having been the executive in charge of culture change in …
 
The UK market is a dominant influence on marketing worldwide and one of my favourite resources to stay up to date on how its technology, communications and consumer culture are evolving is published each year in a "Trends Report" by Mindshare. In early 2020, I reviewed their latest predictions which are always both useful and insightful, and even t…
 
Welcome to our Monday Morning Update on July 5th, 2021. In today's Monday Morning Update we have a talk with Morten Balk, who is the Country Manager for Emirates in Denmark for both Denmark and the Baltics States. Morten have been in the airline industry for a number of years and have been at Emirates since 2016. During the talk with Morten, we wil…
 
Creating cultural change can seem overwhelming. So, how can we make the changes needed of our organization to deliver, grow, and adapt, particularly in this ever-changing world of business? Let’s find out together. Our guest is Siobhan McHale. . . . . . . Siobhan is an insider having been the executive in charge of culture change in a series of mul…
 
My guest today leads loyalty initiatives for one of the biggest banks in South Africa - Nedbank, whose Greenbacks Loyalty Programme began as a simple card swipe incentive programme, but has evolved as a powerful way for the bank to reward its complete banking relationships with their customers. By listening to customer feedback and understanding lo…
 
If you have to wait until you are facing a crisis to find out if you can trust someone, it’s already too late! What if you had 6 very practical, pragmatic signs that you could walk yourself and your team through, how would that empower you and your team? . . . . . Our guest is a returning champion and dear friend, Robin Dreeke. Retired FBI Special …
 
In this podcast an expert panel explain what blockchain and crypto currency is and how this technology can be best applied to loyalty and loyalty programmes. With special guests @Philip Shelper, @Gabriele Giancola and @Stuart Dinnis. See comments below for links to listen on Spotify, Apple and the web. #loyaltypodcast, #marketing, #loyalty.…
 
As the largest luxury retailer in the Middle East, the Chalhoub Group is a premium concept, representing some of the most exclusive brands in the world, so creating a compelling loyalty concept for them required new ideas and innovative thinking. This short show summarises my interview with Nida Unas, Head of Group Loyalty at the Chalhoub Group, wh…
 
If you have to wait until you are facing a crisis to find out if you can trust someone, it’s already too late! What if you had 6 very practical, pragmatic signs that you could walk yourself and your team through, how would that empower you and your team? . . . . . Our guest is a returning champion and dear friend, Robin Dreeke. Retired FBI Special …
 
Loyalty Talk mit Alexandra Sliwinski, Consulting Director bei Comarch In dieser Episode des Loyalty Talk Podcast unterhalte ich mich mit Alexandra Sliwinski, Consulting Director bei Comarch. Im Loyalty Talk sprechen wir über Kernfunktionen eines Loyalty Management Systems, Herausforderungen im Rahmen von Loyalty-Programmen, Best Practices sowie Ent…
 
With over twenty years leading loyalty initiatives in the Middle East region for Collinson, today's episode features insights from Priyanka Lakhani who has worked with so many of the loyalty programmes in this region. Priyanka shares her insights on the importance of optimising the timing and relevance of your rewards, and driving redemption as a p…
 
Our guest Sophie von Laer, Engineer, Inventor and Executive Leadership Coach Do you sometimes feel like the way you should lead pushes you into a box? Perhaps it’s a box that blocks your natural genius in ways that can make you less likely to take risks and more likely to play small. How can you get out of the box and gain access to your greatest a…
 
The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the world locked down to safeguard public health amidst the global pandemic. With convenience retail stores classified in many countries as an essential service, to supply gas and basic products for consumers, innovative solutions including contactless …
 
Our guest Sophie von Laer, Engineer, Inventor and Executive Leadership Coach Do you sometimes feel like the way you should lead pushes you into a box? Perhaps it’s a box that blocks your natural genius in ways that can make you less likely to take risks and more likely to play small. How can you get out of the box and gain access to your greatest a…
 
This episode of "Let's Talk Loyalty" focuses on insights and emerging trends across APAC and MEA. With a marketing career that began in direct mail, data and applied statistics, Paul Davies' has worked in advanced markets like the UK, and today he shares his view on how loyalty marketing is evolving in these, as well as emerging markets that have t…
 
Our guest on this episode is Joel Primus. In spite of the rhetoric about finding purpose and living a more balanced life, in many ways, we seem to be living in an increasingly success-driven culture. How much are you willing to get NAKED with yourself to come back from the brink and be even more successful and fulfilled? That's where we are going o…
 
This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa. In March 2020, they published their latest white paper on the key trends in loyalty from South African consumers, so listen to learn the incredible statistics she shared, as well as her key concern about the one consumer segm…
 
Welcome to our first episode with the Travel + Loyalty A-Team on a talk about Airline Loyalty. Today we are happy to be able to introduce something new on the Travel + Loyalty podcast series. We welcome our Monday Morning A-Team, which are team of experience industry people or savvy frequent flyvers. We will invite our A-Team in from time to time t…
 
Our guest on this episode is Joel Primus. In spite of the rhetoric about finding purpose and living a more balanced life, in many ways, we seem to be living in an increasingly success-driven culture. How much are you willing to get NAKED with yourself to come back from the brink and be even more successful and fulfilled? That's where we are going o…
 
In this podcast we debunk some of the myths and miss-understandings that we have seen in our time in the industry. With special guests Phil Gunter, Joanne Ward, Stuart Dinnis, Dave Canty, Craig Grimshaw, Alan Lias, Adam Posner and David Feldman.Loyalty Podcast
 
Loyalty programmes inevitably require considerable investment to build, manage and optimise, and with so much money and time being spent, it's essential to know what's working and what's not! Mike Atkin, affectionately known as the "Loyalty Guru", has developed a framework that he uses to expertly assess any loyalty programme against industry best …
 
What if addiction is NOT what you think it is? What if what's been driving you and everyone on your team is, in one form or another, some kind of addiction? If that’s the case, would you do whatever it takes to get every member of your team as psychologically healthy as possible? Let’s find out together. Our guest today is Dr Donna Marks. Donna pro…
 
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