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fitSpot Guru is your weekly guide to mastering fitDEGREE! Each week our team will take on topics related to our software provided by our clients or our internal team. The goal is to leave the episode with a greater understanding of fitDEGREE and how it can be used to optimize your business! Got a question or a suggestion? Email us at support@fitdegree.com!
 
A podcast all about fitness in and around the Biggest Little City, Reno NV. This podcast is here for you to hear the Biggest Little Stories of the Fitness enthusiasts in Reno. Additionally, it's a place where you can find motivation in the stories and see how others overcame their struggles. I want to help you stay motivated and reach your own fitness goals. If you reside in Reno and want to share your story, reach out! Find us on instagram @blfpodcast. Where to find the Host: Samantha Pfist ...
 
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show series
 
What We Cover In This Episode: Defining what a referral is [1:10] Common ways or methods that referrals are brought into your business [1:28] Incentives for people, students, clients, and partners to bring referrals into your business [1:49] Turning referees into referrers [5:00] A breakdown of referral program types [6:29] The importance of referr…
 
What We Cover In This Episode: Our new payment process we are integrated with, and our reasons for upgrading in this area [2:26] A breakdown of service fee options and service fee refunds [4:21] How long it typically takes to make the payables switch [7:08] The ways this feature can help not only get clients in the door, but also with retention [9:…
 
What We Cover In This Episode: What classes in fitDEGREE are, In terms of the features [1:29] How to pay for a class using the system [2:40] What to do to set up a class in class manager [3:20] A breakdown of using the plug and play system in class manager [5:03] How to determine if a class is appropriate or not for your business model [7:42] Quote…
 
What We Cover In This Episode: How to approach classifying a lead in your business [1:25] The three main qualifiers to use for old leads [2:55] What are the most common methods used to reach out to old leads [4:28] Some best practices for old lead follow up [7:49] Specific offers that Cherise would recommend you pitch to old leads [10:53] Quotes:“W…
 
What We Cover In This Episode: What you can do to identify or make sure the sale you are hosting is on brand with your studio [2:07] How to approach running two locations, with polar opposite environments, when deciding on intro offers and more [5:16] Ways the pricing menus differ between her two locations, plus the various memberships that they of…
 
What We Cover In This Episode: In term of visibility, What App&Admin means in terms of visibility [1:13] App&Admin hosts what you want visually available to the public [2:23] What Admin Only is all about [3:12] Where to find the visibility options in your Admin Only [6:43] A helpful tip if your sales process is autonomous for the client [8:40] Quot…
 
What We Cover In This Episode: Introducing the fitDEGREE Business Portal [1:30] What a community partnership looks like and how the relationship works [3:10] Tips for identifying the types of businesses that you should align with in your community [5:54] Advice on the quality, quantity and maintenance of partnerships [9:33] What you can do to ensur…
 
What We Cover In This Episode: More on what being a brand advocate entails [0:47] The story of fitDEGREE and True Moon Yoga [3:10] What to consider when making the platform switch to fitDEGREE [8:21] Why delaying this move only makes things harder as time passes [13:16] Some challenges to be aware of when switching platforms [14:00] The ways which …
 
What We Cover In This Episode: What exactly a “brand advocate” is [0:37] How Lindsey entered the fitness world and what made her fall in love with this industry [3:37] Why she really resonated with spin and the mental and physical aspects of it [7:57] Lindsay’s experiences being a business owner in the beginning, wearing all the hats and then trans…
 
What We Cover In This Episode: The steps to take to begin building your plan for upcoming change [1:44] Best practices to communicate and train with staff about upcoming changes [2:58] When to roll out change to clients, and how to support this in studio and on your social media platforms [3:20] Tips for executing social media posts effectively [5:…
 
What We Cover In This Episode: ​​What our sales process looks like at fitDEGREE, and why others should consider adopting a similar model [1:21] How to use the sales process to qualify potential clients [2:58] The way we use our standard demo process when trying to qualify potential clients [6:49] What is the top selling point that brings clients to…
 
What We Cover In This Episode: A review of your website from your client’s perspective [1:19] How to set your website widgets or buttons through your admin for increased accessibility [2:18] What to do to configure your fitDEGREE schedule widget [5:10] A look at the one-on-one widget [7:05] How the announcement widget gives you the ability to post …
 
What We Cover In This Episode: Ali talks about her business merging with another and how she was able to foster a solid community during this process [1:32] The importance of setting the tone and voice of your business, getting to know your members, and hiring like-minded staff [4:05] Ideas for fostering relationships between members [5:18] Ali’s a…
 
What We Cover In This Episode: Cherise’s journey into entrepreneurship to where and what she does today [1:16] Nick looks back and recalls moments and events that led him to developing a tech start-up [3:40] The importance of leading with your mission [6:34] How to approach defining, or redefining, your why [9:57] The reasons that a business plan i…
 
What We Cover In This Episode: What progressive web apps are all about [1:25] Why fitDEGREE chose a progressive web app and the benefits this approach gave us and our clients [3:54] The reasons that web-based apps are crucial in this industry [7:59] How having a progressive web app sets us up for continued success in the future [9:38] Where our bes…
 
What We Cover In This Episode: How we strive to set the FitFam apart from other software clients [1:07] The social features you’ll find within the app [1:39] The way that having friends on the app is a game changer changer for your clients [2:23] Using friend requests for clients who are looking for connection and community [3:59] How friend reques…
 
What We Cover In This Episode: Determining the best time frames for late versus early cancellations [1:59] Best practice for no-call, no-shows and late cancellation fees [5:26] Whether or not cancellation policies should mirror themselves for all registrable types [7:12] Tips for establishing and enforcing membership cancellation policies [8:45] Ho…
 
What We Cover In This Episode: Key terms and vocabulary within the software to be aware of [1:19] The difference between a company admin and a FitSpot admin [2:38] Manager’s roles within fitDEGREE, what their access allows and restricts [4:40] A look at access for team members [5:58] How to approach setting your staff up for success by evaluating t…
 
What We Cover In This Episode: Two very exciting fitDEGREE announcements from Nick [0:33] Starting with the admin side of things, how you can utilize the new apps’ full potential [2:45] The way that admins that have the On The Go app can utilize push notifications and client-facing reports [4:09] Access levels for company admins and fitSpot admins,…
 
What We Cover In This Episode: What we need to do with our staff before we start giving feedback [1:57] Why feedback is often viewed as negative [3:30] Different ways that you can provide feedback to staff members [6:18] How to provide more impactful feedback to our staff members [8:25] What to do to encourage your team members to provide feedback …
 
What We Cover In This Episode: The very first step to take to continue your education as a leader [2:34] How studio owners work toward encouraging feedback as an approach to continuing education and growth [4:28] Open form resources for growth and development [6:24] Strategies to allow for continued education [8:08] The way that you should prepare …
 
What We Cover In This Episode: Why it is so important to supply your client base with continuing education [0:47] What continuing education will look like in your studio if you want to have informed consumers [1:26] How continuing education for clients will impact both their both physical and mental health [2:33] Ways to foster starting, or continu…
 
What We Cover In This Episode: Why taking the time for initial staff training on your software is key [1:21] Tips for regular training and knowledge check-ins [2:46] Best sales practices for your staff to use [3:05] Why they must know and understand studio policies [4:20] Some studio and/or local initiatives you can use [6:15] How to empower your s…
 
Welcome to the 12th episode of the Biggest Little Fitspo Podcast. This podcast is based out of the Biggest Little City: Reno Nevada. In this podcast, we’ll explore Fitness in any and all aspects of the word. We’ll look at different sports, different fitness topics and have some amazing interviews with local Fitness enthusiasts. Disclaimer: I am by …
 
What We Cover In This Episode: What a referral is within fitDEGREE [1:54] A bit about referral codes and links, and where to find them with the client app [3:24] What exactly happens once the client receives the link or code [6:05] A look at referrals from the admin side [6:24] How to begin implementing a referral program as a studio owner [8:00] W…
 
What We Cover In This Episode: Why we have integrated social features into fitDEGREE [1:04] A look at the standard social features, such as digital gift cards [3:21] Digital gift card share links and how to utilize them [5:46] What to know about the share icons [7:17] A breakdown of the internal social features of friends list and requests [8:38] W…
 
What We Cover In This Episode: How Cherise defines client appreciation [1:24] The benefits of showing authenticity [2:43] How happy clients will equal long-term clients [3:25] A look at growth through referrals [3:39] How to use quarterly client check-in to show client appreciation [4:23] Using B2B partnerships to give your clients special discount…
 
What We Cover In This Episode: How all social gifting is a studio choice that can be enabled or disabled [1:32] The various social gifting features that are available to admin [3:43] The timing on gifting versus gift cards [5:46] Ways to purchase an event or series from your live calendar [6:22] A look at the client app social gift purchasing and p…
 
What We Cover In This Episode: What an intro offer is in fitDEGREE [0:46] A breakdown of the intro offer creation process [3:02] How your clients will see your intro offer displayed [5:51] A few nuances with purchasing intro offers [6:51] What to be aware of with expiration timelines [8:11] How Intro offers are not compatible with discounts [9:17] …
 
What We Cover In This Episode: Reframing the way you look at sales [1:35] How “organic sales” is defined [3:04] What to do to insure you are putting business practices in place to get organic sales [3:56] Tips for preparing your staff for organic sales [5:35] Cherise’s thoughts for committing to the process [7:54] The role that getting to know your…
 
What We Cover In This Episode: What a pay scale is within fitDEGEE [1:04] A look at class pay scales [3:05] Defining pay rules for class groups [3:47] How to cap total bonus pay [6:55] What to do to allow total check-in bonus [8:25] How to enable payment method bonus [9:32] A breakdown of one-on-ones, event, and series pay scales [10:13] Pay scales…
 
What We Cover In This Episode: How to categorize items within fitDEGREE to label areas of your client base [1:04] Where can you use tags within the fitDEGREE system [1:56] What is the purpose and benefits of adding a tag [2:34] The way to tag for discount purposes [2:58] A look at the client tagging section [5:42] What the general client tags are […
 
What We Cover In This Episode: How Apple is extending their deadlines - again [1:04] The most recent message they are now giving to developers [1:37] What their timeline of guideline changes from 2020 until today has looked like [3:50] The new timeline of deadlines for in-app purchases [8:14] How this change will affect your current client base [10…
 
What We Cover In This Episode: ​​What the first and last name requirements are in the fitDEGREE system [4:17] Email addresses as the starting point of all client communication [6:34] Why phone numbers can still be a barrier for barrier of entry for some people entering your studio [8:03] The reason that getting your students’ physical addresses is …
 
What We Cover In This Episode: Why you need to know who your audience and clients are, and where they come from, when it comes to marketing and sales [1:26] The importance of providing value first [2:02] What role consistent calls to action will play in your marketing [2:29] How video has become “the name of the game” when marketing your products a…
 
What We Cover In This Episode: An overview of the positions within fitDEGREE’s client-facing teams [1:17] A look at the behind-the-scenes teams at fitDEGREE [4:13] A breakdown of the fitDEGREE partners [10:48] Additional resources and content you can leverage [12:13] A reminder that we are here for you and your clients [16:02] Quotes: “fitDEGREE is…
 
What We Cover In This Episode: Helpful tips to protect yourself from disputes [3:06] Ali’s process of handling disputes within fitDEGREE [6:37] How to define the phases of the dispute process [8:20] What the fitDEGREE process looks like when reaching out to studio owners [11:36] Ways that clients of fitDEGREE can approach chargebacks [17:55] Quotes…
 
What We Cover In This Episode: The main things to consider when implementing childcare into your software [0:55] How to set up unique accounts for parent and child [2:54] Ways to establish your relationships inside of fitDEGREE [3:21] Positives and potential downfalls with the first method [6:31] Method Two: All registrations are made under the par…
 
What We Cover In This Episode: Retention focal points to pay attention to as a business owner, and what is the biggest report to focus on when doing this [2:30] Why expiring memberships need to be watched closely [5:23] How to handle past due bills when the situation arises [6:45] The importance of checking unpaid registrations [9:27] Class pack re…
 
What We Cover In This Episode: What to consider on reporting of intro offers, purchased and expiring [3:35] Tips for if you’re looking to adjust your intro offer or pivoting your business model [5:04] How to identify conversion data within the fitDEGREE system [6:31] The difference between most sold versus most converted [8:01] Ways to pull your to…
 
What We Cover In This Episode: Automatic refunds from the admins and client experience, and what happens if you don’t automatically refund the client [2:18] How to mark as compensated, without using auto-refund [3:54] Tips for noting clients’ accounts that some type of refund other than auto-refund has been performed [4:52] How the process of refun…
 
What We Cover In This Episode: What the main registrables are within fitDEGREE [1:02] The pricing options available for the different registrables within fitDEGREE and how this will impact your business model [2:13] The importance of defining your pricing model and business model before you utilize the registrables [3:40] The key benefits of using …
 
What We Cover In This Episode: The studio owners experience with cancellations and refunds [2:19] What to realize about refunds, auto refund and/or compensation with a non-auto refund [4:07] The timelines for voiding a cancellation charge within the app [6:40] What a cancellation will look like from a client’s perspective [8:42] A feature of fitDEG…
 
What We Cover In This Episode: Where to find the cancellation policies within the fitDEGREE admin [1:36] Why it’s important to know your business model before setting cancellation policies [2:43] The need for different types of cancellation policies, and not just a blanket policy for all [3:58] Breaking down the terms within the cancellation polici…
 
What We Cover In This Episode: The four registrables in fitDEGREE [1:14] What to understand when utilizing locations in the system [3:47] How to choose the same instructor for both online and in-studio [7:31] Ways to differentiate the classes for your client’s booking experience [9:43] Whether or not your instructors will have to log in twice to ac…
 
What We Cover In This Episode: What registration competitions are all about and how they work within the studio setting [2:00] The reasons we host registration competitions in this industry [3:21] How to get people involved with more than just intrinsic motivation [6:13] Some of the popular ideas around initiating registration competitions [8:46] W…
 
What We Cover In This Episode: The differences between the three check in screens on fitDEGREE [1:51] What are memos and starred memos, and what they can do for you to help manage important information [4:28] Ways to use the waiver icon, and how this feature can help you during check in [5:27] Using the check mark symbol to checking in your clients…
 
What We Cover In This Episode: The two types of methods we see studio owners leveraging to create parties within their system [1:55] Some of the pros of cons of offering One-on-Ones [2:07] The process for setting up One-on-Ones [3:28] Pricing options for this type of offering [5:37] A look at how clients use the system to schedule One-on-One partie…
 
What We Cover In This Episode: Navigating the gifting options in fitDEGREE during the holiday season, for both admins and clients alike [1:48] How using the code generating options will create freedom for how with you present the gift [4:31] A look at digital gift cards and how clients can purchase them from the platform [4:52] Some pitfalls to wat…
 
What We Cover In This Episode: What “in-app purchases” are, and what changes are coming soon with Apple’s guidelines around them [1:19] How these changes are really impacting small businesses [3:36] The ways that the fitDEGREE team is feeling the same pain that other small businesses are with this issue, and our plan to tackle the changes [8:15] Wh…
 
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