Кращі подкасти про Digital Banking (2023)

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Digital Banking Podcast

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Accountholder Communications: Choosing the Right Channel at the Right Time, With Gregg Hammerman 1:20:54

12d ago1:20:54

1:20:54

There are many ways for financial institutions to communicate with their accountholders in the digital age. With so many options, it’s easy mistake quantity for quality. Effective communication is still a matter of listening mindfully to the people you serve and intelligently providing them with the information that’s pertinent to them. The only th…

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Digital Banking Podcast

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Being Totally Prepared for an Uncertain Future, with Don MacDonald 1:34:05

26d ago1:34:05

1:34:05

During his 30+ years marketing technology of all sorts, Don MacDonald worked for Intel, Qualcomm, Fiserv, and MX. As a result, the insights he shared on this episode of The Digital Banking Podcast are beyond valuable as they help banking professionals mitigate fear and embrace change. MacDonald shared Andy Grove's philosophy and how it shaped his t…

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Digital Banking Podcast

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Branches Are Dead, According to Ron Shevlin, Chief Research Officer at Cornerstone Advisors 1:07:42

1M ago1:07:42

1:07:42

Do financial institutions still need branches? Is digital transformation more of a cultural shift than a technological shift? According to one industry insider, the answer to both questions is no. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Ron Shevlin, the Chief Research Officer at Cornerstone Advisors. Shevlin and DeT…

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Digital Banking Podcast

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Embracing Technology to Improve Lives, With Brett Wooden 1:20:52

2M ago1:20:52

1:20:52

In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Brett Wooden, the SVP of Innovation at FTSI. They talked about the benefits of integrating AI into banking technology, the importance of thinking outside the box, and why you need to create a seamless and convenient digital experience for your accountholders.…

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Digital Banking Podcast

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The Time for Collaborative Banking Is Now, With Landon Glenn 1:16:01

2M ago1:16:01

1:16:01

Fintechs are no longer the enemy. They’re gradually moving into the role of trusted technology partner. The sooner you recognize and accept that, the better off your financial institution will be. In this episode of The Digital Banking Podcast, ASA founder Landon Glenn and host Josh DeTar discussed digital transformation and the vast number of fint…

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Digital Banking Podcast

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The Good and the Bad of Customer Feedback, With Catherine Ordeman 1:01:03

3M ago1:01:03

1:01:03

Opinions are like … well, you know the saying. And that’s all customer feedback is – opinions. Some feedback is downright transformative, other feed back not so much. However, because it comes from your customers, you must respond to all of it in some measure. The trick is determining the appropriate response for any given feedback. You can’t overr…

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Digital Banking Podcast

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Don’t Forget to Include Your Employees in Digital Transformation, with John Findlay, CEO of LemonadeLXP 1:07:33

3M ago1:07:33

1:07:33

Traditionally, it’s always been your employees who are responsible for the “front line.” In the wake of digital transformation, has technology taken over responsibility for the front line? The short answer is no. Technology is just a new tool that can help your employees better serve your accountholders. Thus, your employees must be well-versed in …

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Digital Banking Podcast

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Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai 55:49

4M ago55:49

55:49

Each new voice on The Digital Banking Podcast brings with it a fresh perspective that adds to the conversation, and this installment is no different. In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Dan Black, Strategic Partnerships and Accounts at Boost.ai. The two discussed open banking and the age of conversational AI. Th…

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Digital Banking Podcast

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Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo 1:18:21

4M ago1:18:21

1:18:21

Are fintechs your financial institution’s enemy or its savior. Or something in between. The correct answer is, all of the above. In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Don Shafer, the co-founder and chief evangelist at Quilo. Among other things, the two discussed how fintechs generally fall into one of three differ…

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Digital Banking Trends in Asia-Pacific

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Road ahead for Digi Banks 20:17

4M ago20:17

20:17

Digitalization is no longer an option but an experience for consumers today. As a result, the future of digibanks is bright, and we may expect new innovations in banking services in the near future. ASEAN region, including Malaysia, is poised to be the next battleground for digital banks, with existing players stepping up their expansion plans, in …

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Digital Banking Podcast

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Cryptocurrency and the Community FI, With Lou Grilli of PSCU 1:14:23

5M ago1:14:23

1:14:23

Think you understand cryptocurrency? More important, do you understand what it means to your community financial institution? Probably not as well as this episode’s guest, Lou Grilli, Sr. Innovation Specialist at PSCU. Host Josh DeTar dug deep as Grilli explained crypto and shared how it will revolutionize financial services.…

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Digital Banking Podcast

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Leveraging Technology to Serve the Underserved, with Kristi Kenworthy of Dora Financial 59:04

5M ago59:04

59:04

The core philosophy of credit unions is people helping people and enabling underbanked communities that don't have access to traditional financial institutions. While technology can play an important role in effectively reaching those communities, there will inevitably be some members of the community that don’t have access to modern technology. Th…

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Digital Banking Podcast

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Good Decisions Require Good Data and Good Accountholder Understanding, with George Estrada, Principal Strategic Advisor for Credit Unions at AWS 1:43:50

6M ago1:43:50

1:43:50

George Estrada, Principal Strategic Advisor for Credit Unions at AWS, emphasizes that listening to the needs of your accountholders and community members is very important to retain them. In this episode of the Digital Banking Podcast, Estrada and host Josh DeTar considered the relationship between a credit union (CU) and its members. They discusse…

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Digital Banking Podcast

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How to Leverage Digital Banking Configuration to Provide Personalized Financial Solutions With Bill Kinnelly 1:06:02

6M ago1:06:02

1:06:02

It’s a constant balancing act for community financial institutions. If you use all your software ”out of the box,” you risk looking just like everybody else. If you customize your environment too heavily, you can end up with a support nightmare that none of your vendors can help with. In this episode of Digital Banking Podcast, host Josh DeTar welc…

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Digital Banking Trends in Asia-Pacific

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Should you build, buy or both when it comes to Digital? 23:20

6M ago23:20

23:20

Today, one of the most hotly debated areas in the banking industry is whether to build or buy banking technology solutions and softwares. There are perks to both. Building allows you to be in complete control of your final product while buying provides a cost-effective, often quick solution that is usually reliable and robust. This episode explores…

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Digital Banking Trends in Asia-Pacific

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Operationalizing digital change 22:16

6M ago22:16

22:16

With a pandemic digital transformation is more important than ever. In fact, digital is the only growing channel in banking. In this episode we talk about operationalizing digital change and the big transformation challenges that the banks are facing. We also discuss the role of SaaS platforms in ensuring business agility and speed, the advantages …

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Digital Banking Podcast

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How to Adapt to the Evolution of Payments With Melissa Kopp of Neural Payments 1:02:03

6M ago1:02:03

1:02:03

Change is difficult for everyone – for some more than others. Communication – whether to employees or account holders – can make change much more palatable. In this episode of the Digital Banking Podcast, Melissa Kopp got into the need for communication in the corporate world and pointed out the importance of fintech for increasing an FI’s speed to…

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Digital Banking Podcast

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Moving at the Speed of Impulse with Sabeh Samaha of Samaha & Associates 1:28:06

7M ago1:28:06

1:28:06

In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Sabeh Samaha, President and CEO of Samaha & Associates. They chatted about what Samaha called “the speed of impulse,” the importance of functionality, beauty, and hospitality in banking, and the future of banking in the metaverse.…

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Digital Banking Podcast

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How to Ensure Big Wins in Product Development, with Sarah Sprague Gerber of MoneyLion 1:05:19

7M ago1:05:19

1:05:19

A successful product is unique, or at least arguably better than its competitors. However, that in itself is not enough to guarantee success. And a seamless, frictionless, transparent user experience is table stakes today. To win big, you need to humanize the experience and introduce human elements into your product. In this episode of The Digital …

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Digital Banking Podcast

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Getting Phygital with Tom Shen 1:11:50

8M ago1:11:50

1:11:50

Tom Shen boasts a long and fabled career in financial technology spanning some 40 years. Some of the companies he’s been associated with, like Software Dynamics and S1, are long forgotten. Others like Digital Insight and Maluzai Software are still fresh in our memories. Today Shen is on the board of two financial technology rising stars: Sensibill …

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Digital Banking Podcast

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Innovating and Getting the Most from Your Technology Investments Old and New – Chris Sachse and Brian Murphy 1:32:39

8M ago1:32:39

1:32:39

It’s no secret that tech giants like Amazon and Apple are driving consumer expectations for all digital interactions – including digital interactions with your financial institution. The problem is that many systems still in use at community FIs are still based on what one might call “legacy technology.” Simply stated, they were architected before …

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Digital Banking Podcast

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How to Balance People and Technology to Provide an Exceptional User Experience With Jeff Keltner of Upstart 1:11:54

9M ago1:11:54

1:11:54

Digital transformation isn’t a project – it’s a never-ending pursuit. What’s more, digital transformation is cultural as much as it is technological. There are no easy answers and there are no shortcuts. In this episode of Digital Banking Podcast, Jeff Keltner, the Senior Vice President of Business Development at Upstart, joined host Josh DeTar to …

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Digital Banking Podcast

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Evolving Your Brand in the Digital Age, with Amy Herbig of The BA Group 1:16:42

9M ago1:16:42

1:16:42

Digital transformation is more than deploying some new technology. Effective digital transformation requires financial institutions to think differently and act differently. This fundamental shift begins at the brand level. While some institutions may see their brand as chiseled in stone, a brand must constantly evolve. That’s truer now more than e…

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Digital Banking Podcast

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Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia 1:18:40

10M ago1:18:40

1:18:40

By now it should be clear to all community financial institutions that digital transformation is both imperative and a never-ending endeavor. Technology keeps changing, which means that consumer expectations keep changing, which means that FIs must keep changing just to keep up. It’s not easy. In this episode of the Digital Banking Podcast, Josh De…

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Digital Banking Podcast

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Digital Transformation and How to Leverage Technology, With Mark Sievewright of Sievewright & Associates 58:30

10M ago58:30

58:30

It’s impossible to ignore the constant beating of the digital transformation drum. Where many financial institution executives struggle is trying to figure out exactly what digital transformation means and where to start. Our guest on this episode of the Digital Banking Podcast broker digital transformation down to four manageable components: peopl…

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Digital Banking Podcast

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What Digital Transformation Is and Isn’t, with Craig McLaughlin of Finalytics.ai 1:11:33

11M ago1:11:33

1:11:33

There’s general agreement that digital transformation is an imperative for forward-thinking financial institutions. Where there’s not always agreement is in what “digital transformation” actually means. Unfortunately, some FI executives conflate digital transformation with simply buying and deploying new tech products on top of their old tech produ…

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Digital Banking Podcast

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Thoughts on Friction, Fintechs and Focus, With Bryce Deeney of equipifi 1:30:32

11M ago1:30:32

1:30:32

Community financial institutions are unique in that they have high-touch relationships and services built into their culture. But if they want to keep pace with – or even outpace – the mega banks, they must be willing to use that uniqueness to their benefit and take some risks, too. That was the message from Bryce Deeney, the co-founder and CEO of …

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Digital Banking Podcast

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The Credit Unions 4 Kids impact, with Nick Coleman of Children's Miracle Network Hospitals 58:31

12M ago58:31

58:31

Credit unions nationwide have joined forces to help raise money for kids in hospitals, and their results have been significant. Of course, this is a need that never goes away. In this special episode of the Digital Banking Podcast, Josh DeTar welcomed Nick Coleman, the Director of Strategic Partnerships at Children's Miracle Network Hospitals (CMN …

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Digital Banking Podcast

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How to Maintain Your Core Values in a Digital World, With Brian Alfano of Oregon Community Credit Union 1:20:40

12M ago1:20:40

1:20:40

Today’s credit unions are faced with a balancing act. On one side is the high-touch, member-focused, “people helping people” ethos. On the other side is the need to embrace digital, with all its benefits and all its shortcomings. In this episode of the Digital Banking podcast, host Josh DeTar, welcomed Brian Alfano, the COO of Oregon Community Cred…

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Digital Banking Podcast

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Digital Marketing Is Tricky for Credit Unions but Essential, Says Kristin Harrison of Web Strategies 1:08:02

1y ago1:08:02

1:08:02

Digital tools are increasingly critical to any community financial; institution’s marketing program. However, with so many options literally at one’s fingertips, it can be difficult to create a cohesive, effective digital marketing strategy. That said, the starting point is always a careful consideration of the institution’s culture. In this episod…

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Digital Banking Podcast

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Creating Balance Between Growth and Your Core Mission, with Michael Murdoch of Wauna Credit Union 1:04:53

1y ago1:04:53

1:04:53

While most new credit union members are middle-aged men and women, credit unions, like so many other organizations, want to pursue the millennial market. That apparent disconnect creates quite a challenge for growth-minded credit unions. In the latest episode of the Digital Banking Podcast, host Josh DeTar welcomes Michael Murdoch, the marketing ma…

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Digital Banking Podcast

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How to Manage the Due Diligence Process When Choosing a Technology Provider — Shaun Murray, the CEO of Enhanced Software Products, Inc. 1:02:17

1y ago1:02:17

1:02:17

Technology is constantly changing, so what constitutes good due diligence today may not be good enough tomorrow. Many FIs neglect the importance of doing proper due diligence based on current technbology in order to find a vendor that best meets their current and future needs. In this episode of the Digital Banking Podcast, we heard from Shaun Murr…

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Digital Banking Podcast

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Striving for Perfection Leads to Continuous Improvement, With Joel Morehouse of Daland CUSO 53:10

1y ago53:10

53:10

Customers expect perfection from financial institutions. And when money and personal information are at stake, there's nothing unusual about that expectation. But striving for perfection and being perfect are not the same thing. Companies that strive for perfection in banking actually strive for constant improvement. In this episode of the Digital …

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Digital Banking Podcast

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Embracing Change in an Ever-Changing World, With Shannon Ellis-Brock of Puget Sound Cooperative Credit Union 1:07:17

1y ago1:07:17

1:07:17

Credit unions use technology and a personalized approach to ensure the best member experience. Even with this winning combination, it’s still a challenge to stand out in a market where major banks dominate. In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Shannon Ellis-Brock, the COO at Puget Sound Cooperative Credit Union. …

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Digital Banking Podcast

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Negotiating Better Vendor Contracts With Mike Crofts from Maple Street Inc. 1:32:36

1y ago1:32:36

1:32:36

For financial institutions to evolve and improve member experiences, it’s important to introduce new technologies. However, it’s important to consider new technologies from a strategic perspective as well. Too often, FIs jump to implement the latest new feature. And organizations chase after new “shiny objects” hoping to meet the requirements of me…

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Digital Banking Podcast

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Community FIs should lean into local, with Geoff Knapp of Allied Payment Network 52:55

1+ y ago52:55

52:55

Geoff Knapp, Chief Growth Officer at Allied Payment Network, argues that community FIs are hanging onto a life ring, fighting for their lives in the golden age of opportunity. In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Geoff to talk about how younger clients are disrupting the banking industry by opting for megab…

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Digital Banking Podcast

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Digital Transformation Requires a Cultural Shift, With Dion Lisle 1:21:21

1+ y ago1:21:21

1:21:21

Our guest, Dion Lisle, bills himself as the Rosetta Stone between FinTechs and Legacy FIs. He says FinTechs and banks operate at different speeds, and like gears, they need a transmission or a translation to be able to work together effectively. In this episode, he talks with host Josh DeTar about some of the current challenges community FIs face a…

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Digital Banking Podcast

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The Importance of a Personal Experience in Digital Banking with Joel Schwartz of DoubleCheck Solutions 48:15

1+ y ago48:15

48:15

There was a time when most banking business was conducted at the branch. The interaction with the same people week after week made for a warm, personal experience. Thanks to technology, we wait longer to use the ATM so that we don't have to talk to anyone. As a result, that warm, personal experience is at risk of going the way of the dodo bird. Joe…

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Digital Banking Podcast

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Shondell Varcianna Explains the Essential Role Content Marketing Plays in Attracting and Retaining Ideal Customers 53:19

1+ y ago53:19

53:19

Shondell Varcianna is a resourceful and creative woman who keeps pace with the latest developments in the world of content marketing. Shondell is the CEO and founder at Varci Media. Her job consists of helping financial institutions succeed with their blog posts and all forms of content marketing. Shondell truly believes in the power of content. Sh…

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Digital Banking Podcast

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How Can Community Financial Institutions Secure Their Role in the Future of Banking? Here's What Trey Maust, the Co-Founder and Executive Chairman of Lewis & Clark Bank, Thinks 1:01:02

1+ y ago1:01:02

1:01:02

In this episode of the Digital Banking podcast, you'll get to hear from Trey Maust, the Co-Founder and Executive Chairman of Oregon City, Ore.-based Lewis & Clark Bank. Trey brings over 25 years of banking experience to the table, having served as CEO and Director at several leading financial institutions. Josh DeTar, host of the Digital Banking Po…

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Digital Banking Podcast

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Surround yourself with honest people, listen, and build a culture that benefits everyone - Tracey Miller of Pioneer FCU 1:11:08

1+ y ago1:11:08

1:11:08

In this episode of the Digital Banking Podcast, host Josh DeTar and SVP/VP of Operations Tracey Miller of Pioneer Federal Credit Union discuss a wide range of hot credit union topics. Tracey has a lot of experience in fintech and explains how important it is to be honest with both team members and external partners. Creating stable and sincere rela…

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Digital Banking Podcast

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You Have to Keep Learning Throughout Your Life - Laura Thompson 53:39

1+ y ago53:39

53:39

Laura Thompson is a retired SVP/CIO at the famous Orange County's Credit Union. She inherited her passion for credit unions from her family, who have been involved with credit unions for decades. For her, credit unions, or careers in general, aren't only about getting promotions and earning more money. They’re about broadening knowledge and fosteri…

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Digital Banking Podcast

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Credit Unions Do a Terrible Job of Branding and Marketing - Eric Isham, CEO of Omnicommander 1:18:01

1+ y ago1:18:01

1:18:01

Eric Isham is a founder and CEO of OMNICOMMANDER, a company dedicated to helping credit unions grow by using well-thought-out SEO and marketing strategies. Based on his experience with credit unions, Eric claims that they do a terrible job of branding and marketing. How does that affect their overall performance and success? Eric sees marketing as …

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Digital Banking Podcast

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Keeping Pace With Big Banks by Adopting Their Technology. Insights From Brenda DiMuro, Regional Sales Manager at CO-OP Financial Services 44:44

1+ y ago44:44

44:44

In this episode of the Digital Banking Podcast, Josh DeTar discusses the impact of digitalization on the financial industry with his guest Brenda DiMuro, Regional Sales Manager at CO-OP Financial Services. Not only do Brenda and her team at CO-OP service at least 50% of credit unions across the country, but they're also currently working to enable …

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Digital Banking Podcast

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Delivering A Personalized and Member-Centric Consumer Experience with Dennis Griesgraber from United Educators Credit Union 1:00:36

1+ y ago1:00:36

1:00:36

In this episode of the Digital Banking podcast, Josh DeTar talks to Dennis Griesgraber, Chief Technology Officer at United Educators Credit Union. In this conversation, the two focus on the benefit of small credit unions and the importance of delivering a superior, member-centric experience to the credit union community in our technology-driven soc…

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Digital Banking Podcast

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Managing Your Money Means Managing Your Giving, Too. So Says Gideon Taub, Founder of Pinkaloo 49:48

1+ y ago49:48

49:48

Gideon Taub, founder of Pinkaloo, is on a mission to democratize philanthropy.He says that while there's been a lot of innovation to help charities raise money, there hasn't necessarily been a lot of focus on how donors manage all of their giving. He also says giving has been siloed and isolated and explained why people should be more proactive in …

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Digital Banking Podcast

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How Do Credit Unions Leverage Technology to Adapt to Members’ Changing Needs? First-Hand Answers from Mark Sommer, COO at ProMedica Federal Credit Union 54:03

1+ y ago54:03

54:03

In this episode of the Digital Banking Podcast, Josh DeTar talks with Mark Sommer, COO at $70M ProMedica Federal Credit Union, based in Toledo, Ohio. They discuss actual a wide range of topics in the credit union environment, including the pandemic-driven society surrounded by the power of technology. How can small credit unions leverage technology…

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Digital Banking Podcast

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Discussing The Importance Of Humanizing The Digital Banking Experience With Adrian Quince 1:32:44

1+ y ago1:32:44

1:32:44

In this episode of the Digital Banking podcast, you get to hear from Adrian Quince, Assistant Manager for technology at Redwood Credit Union. RCU is a trusted and community-focused credit union that offers banking services to over 300,000 members. Adrian joins our host Josh DeTar to discuss the power of technology in helping their members achieve t…

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Digital Banking Podcast

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How Does Merle van den Akker See the Role of Emotions In People’s Money-Spending Habits? 1:12:45

2y ago1:12:45

1:12:45

In this episode of Digital Banking Podcast, Josh DeTar features a conversation with guest - Merle van den Akker. Merle is a Behavioural Science Ph.D. student at the Warwick Business School in England. Merle’s motto is “You are never done learning” and she backs this up as a host the Questioning Behaviour podcast and as a blog writer at Money On The…

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Digital Banking Podcast

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How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO 43:48

2y ago43:48

43:48

Tim VanTassel, a VP of analytics software organization FICO, has rich experience in consulting, financial services, and banking. He’s interested in data and applied analytics, which he finds incredibly important in delivering convenient member experience, especially when it comes to credit unions. In the latest episode of Digital Banking Podcast, h…

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