Кращі подкасти про Dealerships (2025)

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LotTalk Podcast: A New Competitor Has Entered The Ring. 1:15:37

7 годин тому1:15:37

1:15:37

Amazon is officially selling used and certified pre-owned cars online — and it’s changing the game for dealers. In this episode of Lot Talk, Chris Keene, Renaldo Leonard, and John Anderson break down what Amazon’s entry means for the industry, how to boost your fresh sale rate, and the seven key metrics every dealer must master. Plus, the five fact…

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Turn Your Advisors into Retention Engines with Ron Maki 19:46

8 днів тому19:46

19:46

What builds real loyalty in today’s service lane? It’s not flashy tech. It’s trust. And that starts the moment a customer steps out of their car. Want to make customers come back again and again? Teach your advisors to become “my mechanic.” In this episode, sponsored by DriveSure, Bill talks with Ron Maki, a fixed ops leader with nearly four decade…

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A more efficient way to handle used car leads. lotwalk.com #weknowretail #first30 #lotwalk 17:11

14 днів тому17:11

17:11

Used car leads have been handled the same for almost 30 years. In this video I will go over a more efficient way to handle used car leads. Lotwalk.com #first30 #lotwalk #weknowretailLotpop

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LotTalk Podcast: Middle Bucket Mayhem 1:00:02

16 днів тому1:00:02

1:00:02

In this episode of Lot Talk, hosts Chris Keene, Renaldo Leonard, and John Anderson tackle the biggest issues plaguing today’s used car dealerships — from gross profit erosion and inventory mismanagement to the decline in sales talent. Learn how to fix middle-bucket bleed, coach your managers, and realign your store with today’s buyer. It’s time to …

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Dealer Plate Guy on Trust, Turnover, and TikTok 25:29

22 дні тому25:29

25:29

What if improving customer retention had nothing to do with discounts, campaigns, or clever emails, and everything to do with your team? Before you worry about bringing customers back, ask yourself: Would you come back if the service advisor changes every six months? In this episode, sponsored by DriveSure, Bill Springer sits down with Austin Conro…

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Market Update: The used car market has moved, fast, now what? Lotwalk.com #weknowretail #lotwalk #first30 12:06

рік тому12:06

12:06

Market Update: The used car market has moved, fast, now what? Here is what we are seeing and tips on how to reactLotpop

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From Guesswork to Precision: Using AI to Boost Service Retention 25:48

рік тому25:48

25:48

Most dealerships are intrigued by AI, but many are still stuck in the dark when it comes to using it effectively. Instead of solving real problems, they’re overwhelmed by dashboards, buried in reports, and stuck blasting the same messages to every customer. The result? Missed opportunities, service defection, and underwhelming ROI on the tools they…

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"Price doesn't sell cars" Well it sure drives leads, which drives sales. LotWalk.com #first30 #lotwalk #weknowretail 17:12

рік тому17:12

17:12

Have you ever heard the saying "Price doesn't sell cars"? Well it sure drives leads, which drives sales. LotWalk.com #first30 #lotwalk #weknowretailLotpop

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LotTalk Ep 1 : No more shooting fish in a barrel 41:18

рік тому41:18

41:18

Struggling with your used car operations? LotTalk is your go-to podcast for expert insights, real-world strategies, and industry trends that help automotive dealers maximize inventory turn, increase gross profit, and sell more cars—faster. Hosted by top industry pros, we break down the biggest challenges in used car management, from BDC and sales t…

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What AI Can Teach You About Service Defection 25:11

рік тому25:11

25:11

What if your biggest threat to retention isn’t the competition, but your own calendar? Most dealerships don’t lose customers all at once. They just stop showing up. But with AI and a few simple process shifts, you can catch defection before it happens and make retention feel automatic. In this episode, sponsored by DriveSure, we welcome Dave Foy, a…

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Stop looking at "Turn" in your Inventory tool, look at your 2 week sales rate Lotwalk.com #first30 #lotwalk #weknowretail 12:18

рік тому12:18

12:18

Let me explain why you should stop looking at "Turn" in your Inventory tool, instead look at your 2 week sales rate! Lotwalk.com #first30 #lotwalk #weknowretailLotpop

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Worrying about used car acquisition? You might want to worry about what you have in stock first lotwalk.com #first30 #lotwalk 12:34

рік тому12:34

12:34

Worrying about used car acquisition? You might want to worry about what you have in stock first lotwalk.com #first30 #lotwalkLotpop

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From Transactional to Relational: The Service Advisor Shift 29:40

рік тому29:40

29:40

What if your best retention strategy had nothing to do with pricing, loyalty programs, or even your shop’s hours, and everything to do with how your service advisors say "good morning"? Most customers don’t come back because they weren’t helped… they were handled. The fix? Train your advisors to build relationships, not just close tickets. In this …

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Current Retail and Wholesale Used Car Trends and What The Next 60 Days Look Like Lotwalk.com #first3 16:30

рік тому16:30

16:30

Current Retail and Wholesale Used Car Trends and What The Next 60 Days Look Like Lotwalk.com #first3Lotpop

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Service on the Move: Why Dealerships Are Going Mobile in 2025 21:41

рік тому21:41

21:41

Offering mobile service sounds like a win-win, but for many dealerships, the logistics feel overwhelming. How do you staff it? Route it? Make money on it? And will customers even use it consistently? In this episode, sponsored by DriveSure, Bill sits down with Amit Chandarana, CEO of Curbee, a mobile service software platform that’s helping dealers…

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From Clipboard to Kiosk: A Modern Fixed Ops Makeover 24:13

рік тому24:13

24:13

Most customers expect a modern, seamless experience everywhere they go, so why does the dealership service lane still rely on clipboards and key drops? It’s time to ask whether your service experience reflects the kind of innovation and convenience today’s customers take for granted. In this episode, sponsored by DriveSure, we talk with Richard Lup…

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Big used car issue this manager is not seeing with their inventory. Lotwalk.com #lotwalk #first30 #weknowretail 12:33

рік тому12:33

12:33

Let me show you a big used car issue this manager is not seeing with their inventory. Lotwalk.com #lotwalk #first30 #weknowretailLotpop

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Used Car Market Review. Listings, Shopper Count and Volume. Lotwalk.com #first30 #lotwalk #weknowretail 14:16

рік тому14:16

14:16

Used Car Market Review. Listings, Shopper Count and Volume. Lotwalk.com #first30 #lotwalk #weknowretailLotpop

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MotorCut Web App: Your Complete Online Car Photo Editor for Dealership Marketing 2:35

рік тому2:35

2:35

Enhance your car listings with ease using MotorCut, the best car photo editor for web and mobile. Featuring MotorCut background removal, high-resolution image upscaling, and advert uniformity tools, this online car photo editor helps dealerships present their vehicles with a polished, professional look—perfect for increasing clicks and conversions.…

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Unlocking Retention: The Power of the First Service Appointment 24:19

рік тому24:19

24:19

The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many dealerships overlook. But it could significantly boost customer retention through strategic processes and engaging customer experiences. In this episode, sponsored by DriveSure, Patti Tremonti, CEO of MTN Aut…

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Should you use todays wholesale market to clean up aged inventory? Lotwalk.com #weknowretail #first30 #lotwalk 16:13

рік тому16:13

16:13

Should you use todays wholesale market to clean up aged inventory? I will go over todays market and how to navigate through it. Lotwalk.com #weknowretail #first30 #lotwalkLotpop

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The Retention Formula: Insights from Tully Williams 24:20

рік тому24:20

24:20

Customer retention in the dealership service department is about more than just numbers—it's about treating every customer as if they're family and earning their repeat and referral business. In this episode, Tully Williams, Fixed Operations Director at the Niello Company, emphasizes the importance of measuring retention consistently and realistica…

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We are seeing a lot of retail prices going DOWN LotWalk.com #weknowretail #first30 9:36

рік тому9:36

9:36

We are seeing a lot of retail prices going DOWN where most are thinking they should be going upLotpop

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Service Retention in 2025: What’s Changing & How to Adapt 29:24

рік тому29:24

29:24

The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business. In this episode, we sit down with Ujj Nath, CEO and Founder …

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The Future of Dealership Branding & Digital Engagement with Savannah Simms 20:25

рік тому20:25

20:25

Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships. We’re joined by up-and-coming industry leader, Savannah Simms, Director of Marketin…

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What if I can show you how your inventory will look 2 weeks from now? Will you have aged cars or will it be clean? Lotwalk.com 12:19

рік тому12:19

12:19

What if I can show you how your inventory will look 2 weeks from now? Will you have aged cars or will it be clean? Lotwalk.com #weknowretail #first30 #lotwalkLotpop

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Turning Recalls into Revenue: The BizzyCar Blueprint 23:47

рік тому23:47

23:47

What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good. In this episode, sponsored by DriveSure, Ryan Maher, CEO and founder of BizzyCar, joins …

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When your cost to market gets too high on used cars. Lotwalk.com #first30 #lotwalk #weknowretail 12:42

рік тому12:42

12:42

I am going to go over the strategies you need to take when your cost to market gets too high on used cars. Lotwalk.com #first30 #lotwalk #weknowretailLotpop

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Is The Automotive "Tax Season" Already Over? Here is what we see. Lotwalk.com #first30 #lotwalk 11:40

рік тому11:40

11:40

Is The Automotive "Tax Season" Already Over? I am going to go over sales and consumer shopping data and show you what we see. Lotwalk.com #first30 #lotwalkLotpop

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Mastering Parts Operations to Boost Dealership Retention 18:05

рік тому18:05

18:05

What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the parts department. In this episode, we uncover how inventory health, tire strategies, and better communication can transform your dealership’s retention game. Kaylee Felio, Sales and Marketing Manager at …

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New Car Lead Data You May Not Know But Should Know. Lotwalk.com #first30 #lotwalk 11:34

рік тому11:34

11:34

New Car Lead Data You May Not Know But Should Know.You may or may not know this data but you should be aware of it daily. The most affective way to manage inventory is knowing which cars do and do not have activity and leads. Lotwalk.com #first30 #lotwalkLotpop

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Tax Season? You have 45 days to make things happen. Lotwalk.com #first30 #lotwalk #weknowretail 11:17

рік тому11:17

11:17

Tax season is just starting but be ready, there is only a 45 day window to take advantage of it. Lotwalk.com #first30 #lotwalk #weknowretailLotpop

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Adopting Video to Boost Retention and Revenue in Fixed Ops 27:25

рік тому27:25

27:25

Today’s customers demand greater transparency and trust from their service providers—and dealerships need to deliver. How can fixed ops professionals bridge the gap between customer expectations and service department performance? In this episode of Retention Roadmap, sponsored by DriveSure, we sit down with Joe Shaker, CEO of Shaker Auto Group and…

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You don't know what you don't know, but now you can know. Lotwalk.com #first30 #lotwalk 7:47

рік тому7:47

7:47

You need to dig deeper with used cars in todays market, you don't know what you don't know because you HAD no way to know. Now you do lotwalk.comLotpop

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It cost $1000 every 2 weeks for a used car to sit on a lot. lotwalk.com #first30 #lotwalk 12:26

рік тому12:26

12:26

It cost $1000 every 2 weeks for a used car to sit on a lot. lotwalk.com #first30 #lotwalkLotpop

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How to Boost Revenue and Retention with Video Inspections 20:59

рік тому20:59

20:59

Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging transparency and technology to build trust and enhance the customer experience? In this week’s episode, sponsored by DriveSure, Zach Roberts, Service Director at Manly Automotive Group, shares how vide…

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Retention vs. Loyalty: Transforming Customer Relationships 29:44

рік тому29:44

29:44

Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty. Our guest, John Traver, CEO and founder of…

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There is more buckets to manage than age buckets for used cars. Lotwalk.com #first30 9:59

рік тому9:59

9:59

There is more buckets to manage than age buckets for used cars. Lotwalk.com #first30Lotpop

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Convenience Meets Loyalty: Ford’s Mobile Service Revolution 20:28

рік тому20:28

20:28

Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer Experience Implementation, shares how Ford’s mobile service initiative is transforming the way dealerships connect with customers and drive loyalty. In this week’s episode, Todd explores the growing demand for …

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Current used car market trends. lotwalk.com #weknowretail #first30 #lotwalk 10:23

рік тому10:23

10:23

Current used car market trends. lotwalk.com #weknowretail #first30 #lotwalk by LotpopLotpop

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The Secret to Service Retention: Insights from Urban Science 30:58

рік тому30:58

30:58

Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines. Our guest, Piermichele …

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Boosting Retention with a Tire-First Strategy 22:59

рік тому22:59

22:59

Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging…

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From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service 24:54

рік тому24:54

24:54

Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…

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The Used Car Market Now and the next 90 Days. lotwalk.com #first30 #lotwalk 14:47

рік тому14:47

14:47

The Used Car Market Now and the next 90 Days. lotwalk.com #first30 #lotwalkLotpop

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Leveraging Pricing Intelligence for Your Service Department 24:31

рік тому24:31

24:31

Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…

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Used Car Headliners, Vehicle Shortage Lotwalk.com #first30 #lotwalk #weknowretail 12:25

рік тому12:25

12:25

Used Car Headliners, Vehicle Shortage Lotwalk.com #first30 #lotwalk #weknowretailLotpop

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Inside the Mobile Service Model: What Every Dealership Needs to Know 21:38

рік тому21:38

21:38

Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…

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Hurricane, Floods And Strike, How It Will Impact Used Car Sales Lotwalk.com #first30 #lotwalk 11:41

рік тому11:41

11:41

Hurricane, Floods And Strike, How It Will Impact Used Car Sales Lotwalk.com #first30 #lotwalkLotpop

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Texting and Tech: Modernizing Dealership Communication for the Digital Age 25:33

рік тому25:33

25:33

If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…

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Used Car Market Update Buckle Up If You Haven't Already Lotwalk.com #first30 #lotwalk 15:18

рік тому15:18

15:18

Used Car Market Update Buckle Up If You Haven't Already Lotwalk.com #first30 #lotwalkLotpop

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