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Endless Customers

Endless Customers

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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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First Customers

Paris Vega

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The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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In this podcast, serial entrepreneur Hadi Radwan will sit with founders and entrepreneurs to uncover how they acquired their first 100 paying customers. This podcast is designed for early-stage founders or soon-to-become entrepreneurs who want to discover tactics, frameworks, and advice on how to reach this important milestone.
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เพราะลูกค้าคือที่มาของแรงบันดาลใจในการทำงานของ SC เรื่องราวของลูกค้าประจำสัปดาห์ ที่แต่ละหน่วยงานที่ใกล้ชิดลูกค้าสามารถช่วยกัน Contribute เนื้อหาได้ เรียบเรียงและเล่าต่อโดยกลุ่ม Robins (SC Change Agents) เพื่อปลูกฝังวัฒนธรรม #SKYDIVE ซึ่งประกอบไปด้วย Care, Courage, Collaboration และ Continuous Improvement Host: SC Staff Platforms: Podcast Player, Youtube
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Repeat customers

Patricia Moore

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Customer service should not be solely focused on taking care of customers. Effective customer service must also be largely geared toward a good reputation and the desire for repeat customers. For this reason, it is vital corporations focus on who their customers are, what the need-base is and how they can best serve them
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Happy Customers

Arrows Podcast Network

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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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Keep Your Customers Forever

Dr. Matt Champagne

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It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
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Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
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Customers Who Click

Will Laurenson

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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
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The "Wow Your Customers Now!" Podcast delivers tips, tactics and strategies for delivering the "WOW" to your customers / clients through your Customer Experience and Customer Service. Chris shares content from his Keynotes, Trainings, and Books along with interviews with other Guest Experts. Chris Egelston, MBA, is a Keynote Speaker, Corporate Trainer, Infotainer, Consultant and Author of the book, “Grow Your Business Now!” He’s presented more than 5,000 programs. For more info about his eng ...
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Get Clicks. Get Leads. Get Customers.

Get Clicks. Get Leads. Get Cus

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Do you want to learn how to grow your brand or business using social media and digital advertising? Then tune in every day to grab some more helpful information that will boost your business and brand ahead quicker than anything else!
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Trying to find ways to make your business stand out from the others; making it more visible, accessible and credible? Adam Gazari, a marketing outcome consultant and social media trainer and consultant will discuss the various ways to market your business via email marketing, content marketing, and the application of several social media sites such as Facebook, Twitter, Instagram and so on. Discover what is working, what is not working and learn actionable content marketing strategies and ti ...
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Real People is a podcast hosted by Jason Dunstone, the founder and managing director of Square Holes. Jason builds on his 25 years of conducting human-centred research, interviewing average and not so average people (rich, poor, old, young, content and vulnerable) to understand what they believe and how they behave. On this podcast, Jason interviews academics, researchers, leading thinkers, and other interesting people. Jason also interviews “actual real people” about their passions, aspirat ...
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The go-to podcast for business owners who want to create the new ”home” for their business through a gorgeous, eye-catching website that actually converts! Are you struggling with your business website and need a website that actually converts visitors into buyers? Do you have a service or product that isn’t making as many sales as you’d like? The Business Website Blueprint podcast is for you! My name is Arianna, and I’m a website designer and developer who has helped my clients sell over $1 ...
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Tom Shimko, a seasoned expert in customer experience (CX) and marketing, to discuss the ROI of CX. Tom highlights the necessity of treating CX as a strategic imperative rather than a mere nicety. He unpacks the IDIC framework by Peppers and Rogers, emphasizing identification, differentiation, interaction, and customization as key steps. Tom shares …
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Ep. 75 - Think launching your website is the final step? Think again. Your website should work as a living, breathing part of your sales team—not a “set it and forget it” project. Alex Winter and Vin Gaeta explain why ongoing updates, data-driven tweaks, and sales-focused content keep your site performing at its best.Key takeaways: Ongoing Optimiza…
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James Hawkins is the co-founder of PostHog, an open-source product analytics platform that lets developers track product usage, understand the impact of new features on user behavior, and integrate product and user data with data warehouses – all without sending any data to a 3rd party. The Company has raised to date $27 million from Y Combinator C…
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The Endless Customers Podcast has an exciting and important update: We will be switching formats to release one episode a week. New episodes will be released on Wednesdays from now on. Keep your eye out for a fresh new look to the channel, and we are making global updates to bring you an even better experience. Thanks for listening. :)…
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On the latest episode of The Delighted Customers Podcast, Roxie Strohmenger, CCXP, an acclaimed CX strategist and Board Chair-Elect of CXPA, shares valuable insights on the power of data in customer experience. Roxie has shaped industry standards, from co-defining Forrester's CX Index to leading award-winning CX initiatives at UKG, and is now a pri…
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Ep. 74 - Wondering how to boost your website’s effectiveness without doing a massive overhaul? In this episode, Alex Winter and Vin Gaeta reveal why self-selection tools—like pricing calculators and product match quizzes—are revolutionizing how businesses engage with today’s buyer. Discover how these tools qualify leads, build trust, and make your …
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Ep.73 - Are you afraid that mentioning your competition could drive customers away? In this episode, Alex Winter and Coach Brian Casey explain why many businesses feel this way—and why that fear is holding them back. Discover how being open about competitors can build trust with your audience and actually help your business grow. —————— Check out t…
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Seth is a legendary thinker and marketer known for challenging conventional wisdom. In this episode, he dives into his latest book, This is Strategy, offering fresh perspectives on how to craft and execute a powerful strategy in today’s fast-changing world. Beyond just strategy, Seth explores the crucial connection between strategy and customer exp…
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Ep.72 - In this episode, IMPACT's Lead Client Advisor & Partner, Tom DiScipio, explains why budgeting is more than just numbers and how to turn it into a real investment in your company’s future. We dive into why businesses are shifting from outsourcing to building in-house teams, and how to allocate your budget effectively across people, training,…
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Ep.71 - Are you stuck when it comes to growing your business and achieving your goals? In this episode, Lead Coach at IMPACT, Brian Casey, dives into a question on the minds of many business owners: Should we take the DIY route, or should we hire a coach to get us "unstuck"? We'll be discussing the pros and cons of both approaches, key factors to c…
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Raj Sivasubramanian has served as a CX leader in great brands like AirBnB, eBay, Verint, and Bain and now leads the journey management practice at QuestionPro. He's a Professor of Practice at Michigan State University in the CXM Masters of Science Degree program. He’s worked with some of the most successful brands and joined us to share insights ab…
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Joe Lewin is the founder of Foundy, an acquisition marketplace where startup shareholders – including founders and employees – can anonymously list company equity on the Foundy platform to raise funds or seek full or secondary buyouts. Foundy has raised $1.5 million. Where to find Joe Lewin: • Website: Foundy | No.1 Advisor for Selling & Buying Bus…
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The Endless Customers Podcast will be on a short break during the week of October 14-18th for IMPACT Live in Hartford, CT. We will be resuming the show the following week on Monday the 21st. Stay tuned for new episodes, topics, and more. If you're curious about IMPACT Live and how it could help your business, check out this link: https://bit.ly/3Y4…
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Show Notes & Links: https://parisvega.com/61-nathan-hirsch/ 00:00 The Entrepreneurial Journey Begins 03:20 Acquiring the First Customers: Strategies and Lessons 08:19 Marketing and Outreach: Cold Email and Social Media 11:54 Delegation and Business Expansion Nathan Hirsch shares his entrepreneurial journey, detailing how he built FreeUp from a $5,0…
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Customer Experience Management takes on an entirely different context when you or a loved one gets a cancer diagnosis. As you'll hear from my guest on this episode, the healthcare system is broken in many ways. UNC is starting with a better way to listen. Loretta Muss, coordinator of the Patient and Family Advisory Council (PFAC) at the North Carol…
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Ep.70 - In this episode of Endless Customers, Alex Winter talks with Will Smith, a HubSpot expert, about why every growing business needs a CRM. They dive into common misconceptions, the 80/20 rule, and how CRMs like HubSpot help companies stay organized, close deals faster, and achieve true growth. Tune in to learn how a CRM can take your business…
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Ep.69 - Struggling to hire the right content manager? You’re not alone! In this episode, Alex Winter and Allison Riggs dive into the biggest mistakes businesses make when hiring for this crucial role. Learn why rushing the process could hurt your company, what traits to look for, and how to ensure you get it right the first time. —————— Check out t…
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Cyndi Lyon is the VP of Customer Experience and Strategy at Otava. She's a Certified Customer Experience Professional and earned her Master of Science in Customer Experience Management from Michigan State University. In this episode, she broke down some of the key barriers that get in the way of building a successful customer experience management …
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Ep 68 - Think you need “better SEO?” Think again! In this episode, Alex Winter and Connor DeLaney unpack the common misconception that SEO alone will fix your lead generation problems. Learn why focusing on Conversion Rate Optimization (CRO) might be the smarter move for your business, and how optimizing your website can bring in higher-quality lea…
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Ep.67 - Why are leads getting so expensive, and what can businesses do about it? In this episode, Alex Winter talks with Connor Delaney about the rising cost of leads, how big players affect the market, and what smaller companies can do to stay competitive. If you’re looking for smarter strategies to win better leads, this is the episode for you!——…
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Christian Back is the founder of Netlify, a software platform that allows developers to build highly-performant and dynamic websites, e-commerce stores, and applications. The company has now raised close to $200 million from Bessemer Venture Partners, Andreessen Horowitz, Bond, EQT Ventures, Kleiner Perkins, Mango Capital, and Menlo Ventures. The c…
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One of the major problems that data visualization solves is the need for quick and clear communication of complex insights, particularly to time-constrained executives. It’s about storytelling with data…but how? With her extensive expertise in data analytics and digital transformation, Katie Manty, a professor at Michigan State University’s Custome…
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Chris Ronzio founded Trainual, a software platform that helps businesses document their processes, policies, and procedures in one place. It provides a centralized location for employees to access training materials and ensures that everyone is on the same page. Trainual also offers features such as onboarding checklists, quizzes, and analytics to …
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Ep. 66 - Curious how AI can help your business grow faster? In this episode, Alex Winter chats with Chris Duprey, Principal Coach at IMPACT, about how AI is transforming companies. They break down real-world examples of AI in action, tackle common fears, and show how even small changes can make a big impact. —————— Check out the full article here 👉…
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Ep.65 - Are you curious about the biggest updates unveiled at INBOUND? Jess Palmeri unpacks all the exciting new features and updates from HubSpot’s Fall Spotlight. Discover HubSpot’s new AI tool “Breeze,” enhanced lead scoring, two-way SMS, and other game-changing features that make marketing, sales, and customer support smarter and simpler. —————…
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Shafiq Khartabil, the co-founder of Ogram, an on-demand staffing platform, matches qualified local workers with jobs in Hospitality, Retail, Logistics, and more. Ogram has now raised a total of $6 million from Modus Capital, Aditum Investment Management, Dtec Ventures and DAAL VC. Where to find Shafiq Khartabil: • Website: Ogram - Part-Time Staff O…
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A 34-year-old man fighting for his life in the intensive care unit is on an artificial respirator for over a month. Could it be that his chance of getting off the respirator is not how much his nurses know, but rather how much they care? A 75-year-old woman is heroically saved by a major trauma center, only to be discharged and fatally struck by a …
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Fabien Pinckaers is the founder of Odoo, a Belgium-based provider of open-source business software that ranges from inventory management and ERP to human resources and CRM software, marketing tools, and more. Odoo has raised to date more than $10 million. With 10.6 million users on its platform, Odoo is a prime example of the strong payoffs to be h…
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Ep. 64 - Curious how social media can actually make a difference for your business? In this episode, we chat with Robyn Nissim, a social media expert who drove Alo Yoga’s organic social revenue to $17 million per month. Robyn shares her strategies for getting leadership buy-in, crafting engaging content, and using social media as a powerful revenue…
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Ep.63 - Struggling to get your sales team to adopt new sales initiatives? In this episode, Alex Winter and Chris Duprey reveal how leaders can overcome resistance, use content effectively, and get teams on board with one-to-one videos. This episode is for business leaders seeking better team buy-in and faster deal closures through Assignment Sellin…
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Juan Pablo Ortega is the founder of Yuno, which enables any company to manage all payment methods and fraud providers through a single integration. Yuno has raised to date more than $35 million from notable investors such as Andreessen Horowitz, Tiger Global, Kaszek Ventures, and Monashees. This is Juan's 2nd startup. Before Yuno, he co-founded on-…
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Josh Pillsbury is the co-founder of Summit Insurance national insurance brokerage and risk management firm headquartered in Kelowna, British Columbia. Shaping the future of commercial insurance through technology-driven risk management and insurance solutions. Summit Insurance has now raised a total of $3.5 million since its 2020 inception. Where t…
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Ep. 62 - Are you struggling to align your team on key business initiatives? In this episode, Alex Winter and Chris Duprey discuss how alignment days can transform your organization, improve efficiency, and create lasting growth. Learn how to get everyone on board and keep momentum going with accountability and strategic planning. —————— Check out t…
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Ep. 61 - Do you have a home services business and experience an “off-season,” with weather, buyer habits, or anything else? Marcus Sheridan talks through what businesses can do to combat this time of lower revenue, and continue driving endless customers and building trust with buyers. —————— Check out the full article here 👉 https://www.impactplus.…
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Karl Sharicz is back with his follow-up to CX-PRO, featuring advanced insights from a global lineup of 16 CX thought leaders. (Yes, I’m thrilled to be one of them!) This book highlights the power of collaboration in the CX community, bringing together practitioners, consultants, and educators. It emphasizes human-centered design, a commitment to qu…
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Gary Ross founded Blip, a tech-enabled and digital-first small business insurance agency. Where to find Garry Ross: • Website: (11) blip: About | LinkedIn • LinkedIn (11) Gary Ross | LinkedIn Where to find Hadi Radwan: • Newsletter: Principles Friday | Hadi Radwan | Substack • LinkedIn: Hadi Radwan | LinkedIn If you like our podcast, please don't f…
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Ep.60 - Wondering why your business isn’t getting the online attention it deserves? Mary Brown, IMPACT’s Lead Web Strategist dives into the SEO landscape and what you need to know to get more visibility online. Whether you’re considering hiring an agency or tackling search engine optimization in-house, you’ll learn the key strategies to help your b…
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Jon Picoult, bestselling author and CX thought leader was my first guest in 2022 when The Delighted Customers Podcast launched. He was gracious enough to come back for episode 100 to talk about his His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in the industry. Jon sheds light on the groundbr…
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Kevin Stewart is a professional footballer who plays as a midfielder. Born in England, he plays for the Jamaica national team. He has previously played for Tottenham Hotspur, Crewe Alexandra, Liverpool, Cheltenham Town, Burton Albion, Swindon Town, Hull City and Blackpool. Where to find Kevin Stuart: • LinkedIn (11) Kevin Stewart | LinkedIn Where t…
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Ep.59 - Is your paid advertising falling flat? Discover why shouting into the void isn’t working and learn how to shift your mindset for success. Join us as we explain the fundamentals of paid ads with expert Tanner Holman, exploring customer-centric strategies, platform selection, and measuring what truly matters. Stop wasting money and start buil…
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