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Each week Stephanie & Matt chat with operators and experts in retention and community in order to leverage Conversational Commerce for happier customers, more repeat purchasers, and a more sustainable business. Season 1 is proudly sponsored by Postscript.io, a leading SMS platform for growing Shopify stores. 30 Day Free Trial Link for Postscript: https://postscript.grsm.io/conversationalcommerce
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010: Jen Capstraw, Women of Email
1:31:59
1:31:59
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1:31:59
In our tenth episode, Jen Capstraw, Co-founder & President of Women of Email joins Stephanie and Matt and shares about her 20+ years of experience in email marketing, risky email marketing tactics we need to ditch, curiosity and specificity in your email subject line and why your customers need your transparency as a brand. Season 1 is proudly spon…
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In our ninth episode, Ben Parr, Co-founder & President of Octane AI joins Stephanie and Matt and shares on using zero-party data to improve customer experience, why you should use conversational pop-ups to increase email conversion rate, and why you should do it now. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Sh…
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In our eighth episode, Monica Grohne, Founder of Marea Wellness joins Stephanie and Matt and shares on using product education to improve customer experience, bootstrapping your brand and using customer conversations as a marketing tool. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for y…
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007: Kristen LaFrance, Repeat
1:23:23
1:23:23
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1:23:23
In our seventh episode, Kristen LaFrance, Director of Community @ Repeat joins Stephanie and Matt and shares why community is not just a BUZZ word, the real work in growing a repeat customer base and how to build a brand that's bigger than your product. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. …
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In our sixth episode, Tiffin, CEO of Aisle, joins Stephanie and Matt and shares about the first-gen-z cashback platform, making grocery shopping cool again, how he keeps his customers happy and engaged and what to do when your brand goes viral. Want to try aisle's new snack box? Use code: CONVOCOMMERCE and your first box is on us. Sign up: https://…
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In our fifth episode, Val Geisler, Customer Advocacy Lead @ Klaviyo, joins Stephanie and Matt and shares what customer advocacy means in e-commerce, why vibe matters -not the numbers and how to scale from one-on-one conversations. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Pos…
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In our fourth episode, Alex Beller, Co-founder of Postscript, joins Stephanie and Matt and shares the secrets behind Postscript's growth, why SMS Marketing is the future and effective customer service. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. As…
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In our third episode, Joanne Coffey, Head of Retention at Aisling Organics, joins Stephanie and Matt and shares first hand insights on customer service, making experiences that matter, and how to leverage SMS and TikTok. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30…
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In our second episode, Eli Weiss, Director of CX + Retention @ OLIPOP, joins Stephanie and Matt and shares mild & spicy takes on customer experience as a PROFIT center, not a cost center, personalized doesn't mean its personal, and playing the long game as a brand. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shop…
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In our very first episode, Mandi Moshay, Director of Retention at Common Thread Collective, joins Stephanie and Matt and schools us on how to really think through email, SMS, and how it all ties together with paid ads for a full funnel approach to serving your customers. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growin…
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