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Leading for Business Excellence

PMI - Process Management International

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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Business Excellence - TOP 5 Series

Rael Bricker and Lindsay Adams

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In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series. In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life. Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together.
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Excellence Tools Founder David Smith offers practical advice for growing your small business. Visit http://excellencetools.com to find out about our online programme 'Seven Tools for Small Businesses'. You will find our free report 'The Top 7 Must-Have Marketing Tools For Your Small Business in 2019' here: https://bit.ly/2CfvviE
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares why effective change management and stakeholder engagement are key to driving sustained improvements. He highlights ho…
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“When you have all these different orbs and these different layers, you have those of your team, and then you have those of just your outside team, which could include your suppliers, vendors and such, you know, a virtual assistant, whoever is providing you services that help you do your things that are similar to what your team is. And then outsid…
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To celebrate 40 years of PMI transforming goals into results, this episode of Leading for Business Excellence focuses on the key challenges our leadership team see: maximising inputs, fuelling growth and balancing value. Host Susannah Clarke is joined by Rich Seddon, Kate Smith, and Rebecca Seddon to have a frank and open discussion about the chall…
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“If you can structure what you say to match how the brain is going to naturally process it. Suddenly, understanding of that communication goes up, which is the goal of communication.” Rich Carr Top Five Tips For Cognitive Influence in Communication 1. Align with Brain Processing 2. Create Psychological Safety 3. Engaging multiple senses 4. Keeping …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effe…
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“The last thing that I'll say, and this is where I put a lot of pressure on myself as a founder, I put that same pressure on any founders listening, or if you sit in the sales or marketing seat, and it's this, you have to know, what are the pains and the barriers that your prospects are trying to overcome, what is it that they want to be educated o…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares how fostering a safe, inclusive environment is essential to driving quality and empowering teams to embrace Continuous…
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“Good innovation happens iteratively, not with a splash and bang.” Nick Jain Top Five Tips For Innovating In Large Organizations 1. Focus on running small experiments and collecting data 2. Ensure your innovation efforts align with your organization's objectives 3. Create cross-functional teams 4. Create a culture and incentive structure that encou…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Paul Hayward from CooperVision shares insights on workplace challenges and how a hands-on Lean training program empowered leaders to guide their teams in quality-driven, data-informed decision-making, c…
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“To discipline yourself is to manage yourself, and you only manage that which you don't trust. If you've ever been managed in a workplace scenario, you've made a mistake in the past, oversight has come down hard on you and gone look, based on your past performance, we can't give you as much rope as we did before, so what we're going to do is restri…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, BQF President Karen Leftley shares her observations on how organisations are navigating the journey to quality excellence. She explains why there’s no one-size-fits-all approach and underscores the powe…
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“The key is finding ways that collaboration can benefit all parties and lead to greater sustainability impact than any one organization could achieve alone.“ The Top 5 Tips for Embedding Sustainability in Your Business Strategy 1. Confidence 2. Commitment 3. Consistency 4. Courage 5. Collaboration TIME STAMP SUMMARY 01:07 Understanding the global i…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explores the evolving role of quality professionals from reactive quality management to proactive enablement. Listen to the fu…
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“You can love somebody without having to live with them.” Evelyn Leite Top Five Tips For Strengthening Your Family Relationships 1. Recognizing the importance of respect and dignity. 2. Acknowledging issues, feelings and attitudes 3. Unconditional love and the perimeters around it. 4. Traditions and rituals 5. Frustration vs. Hostility and the way …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Our guest Paul Hayward at CooperVision, joined us shortly after having led his team to success at the BQF UK Excellence Awards, where they took home the prestigious Excellence in Continuous Improvement Culture award. Joi…
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Send us a text Discover the transformative journey of Delvin Davis, a senior policy analyst at the Southern Poverty Law Center, who turned his passion into a commitment to social justice and policy reform. Raised in rural North Carolina, Delvin's early exposure to Black history and influential figures sparked a lifelong curiosity about systemic ine…
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“Your life depends on your focus. If you can't really sit down and focus, you know your results will suffer.” Christo Hall Top Five Mindset Tips From Professional Surfing and How to Apply Them To Succeed in Business 1. Working with your inner critique. Your biggest competitor in business is usually yourself. 2. How to get a deeper level of focus an…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda discusses how combining Lean Six Sigma and Agile methodolog…
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“If you're solely dependent on Google organic search, then you're going to be missing out in the next couple of years.” Barb Davis Top Five Tips for SEO 1. Refresh old blog content 2. Optimize/use free Google Business Listing 3. Expand your digital footprint 4. Optimize page titles and descriptions 5. Use Google Search Console to find opportunities…
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Send us a text Grace and determination are powerful allies on the journey to success, as demonstrated by our inspiring guest, Delicia Reynolds-Hand, Senior Director of Digital Marketplace at Consumer Reports. From her beginnings in a close-knit Jamaican community to her impactful career in the DMV area, Delicia's story is a testament to the resilie…
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Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)? Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fun…
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“We've got to set expectations with the employee. And when we say a word like expectations in that way, it feels like, Oh, we've got to be the school principal. We've got to tell you the rules, because if you don't follow the rules that I'm going to reprimand you. So, people don't really like when they say, Oh, you've got to set expectations. But r…
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Send us a text Discover how data can be more than just numbers and charts—it's a catalyst for social change. Join us as we chat with Dr. M. William Bill Sermons, Vice President of Research at Volunteers of America, whose journey from a civically-engaged upbringing in Washington, D.C to pioneering data-driven social change is nothing short of inspir…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the v…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive communit…
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Have you ever paused to consider how well you're truly listening? In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence. A customer-centric focus…
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"When it comes to securing public funds to elevate your business to the next level, a lot of people really don't understand what being strategic means at all. And so, one of the pitfalls we see with people who are unsuccessful with grants is that they were never really a good fit for that grant to start with, or they weren't ready. They didn't have…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Marvin Cooke, Former Executive Vice President of Manufacturing, provides insights into how Toyota Motor Europe maintains excellence through its commitment to fundamental principles, emphasising a proces…
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“You can put together the best spreadsheet that details the best financial projections, but if you don't have any idea how to get those numbers on that spreadsheet, then you're already behind.” The Top 5 Tips for Building a Sustainable Business 1. Invest in Yourself 2. Develop a Plan 3. Execute the Plan 4. Pay Attention to the Dollars and Cents 5. …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Professor Sally Mackey of The Royal Central School of Speech and Drama as she encourages the reimagining of traditional office spaces to enhance creativity and productivity as a way of c…
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"If you go to AI and ask AI to help you write a subject matter for PR, you're going to get the same 97% of releases that don't work because AI's been trained on the whole body of press releases out there.” Mickie Kennedy Top Five Tips For Press Release Success 1. What is a press release and how do they work? 2. What are tips for writing a winning p…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Ali Bolton of the Wye Valley NHS Trust underscores the value of small-scale testing and introduces the empowering concept of "fabulous failure" as a pivotal learning opportunity. Listen to the full episode her…
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Are you guilty of viewing sustainability as just a compliance exercise? Have you considered what integrating ESG (Environmental, Social, and Governance) initiatives with your business improvement practices will do for the future of your improvement activity? It’s the game-changer that will transform your business and create lasting value, as Jamie …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as BQF President Karen Leftley discusses the importance of empowering team members to tackle issues within their sphere of influence, and how this frees senior managers to concentrate on strategic imperatives. Li…
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Send us a text In this episode, I’m joined by special guest Dr. Justene Hill Edwards, Ph.D., Associate Professor of History at the University of Virginia. We discuss a variety of topics, including perseverance, adaptability, and her journey from Oakland, California to award-winning historian and writer. Tune in for her inspiring testimony of overco…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Marvin Cooke, Executive Vice President of Manufacturing at Toyota Motor Europe, shares what excellence looks like in his operations, emphasising the importance of visiting the workplace and engaging directly w…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises the importance of empathy in leadership and how treating employees with respect can enhance loyalty, productivity, …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities? Li…
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“The best form of therapy is to create a life you love” Christopher Duncan Top Five Tips For Recoding Your Subconscious 1. The reason why personal development or therapy doesn't work for most (and what to do instead). 2. The billionaire secret that helped me build 2 8figure businesses. 3. The 5-step superconscious creator code. 4. How to shift from…
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Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce. Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Divergent Consulting, shares her career journey with dyslexia, dyspraxia, and ADHD. Listen in as we uncover how inclu…
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“Augment human intelligence with artificial intelligence by using it to deal with your weaknesses rather than your strengths.” Ronsley Vaz Top Five Tips For Ethically Integrating AI To Grow Your Business 1. Augment human intelligence with AI by using it to deal with your weaknesses rather than your strengths. 2. Understand AI as a silicon-based int…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective co…
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“If you don't understand it, don't do it. Because there is no such thing as get rich quick. I've tried, been down all those roads... Just be wise, and know the area that you're stepping into before you start.” Zach Oehlman Top Five Tips For Mastering Finance and Building Wealth 1. Understanding Financial Statements 2. Effective Budgeting and Cash F…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute, shares her insights on how effective management and leadership programs within organisations lead to better resul…
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“The problem as you can probably see, though, what if you're practising fear? What if you're practising anxiety? You're then wiring that into your brain into your nervous system again, that's why tip number one, what is strongest within your mind is what you do over and over again, what you practice, you get better at.” Craig Meriwether Top Five Ti…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession. He highlights the importance of trusting your intui…
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How can you turn everyday challenges into opportunities for team growth and innovation? In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and shares practical strategies for mastering Change Management and Continuous Improvement in large organisations. Hear why a h…
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“We’re essentially just replacing the form of which they're getting a lift or a boost, and we're not allowing that lift or boost to be so high that then it crashes.” Anthony David Hartcher Top Five Tips For Breaking Addictions 1. Live by your values 2. Seek to understand what is driving your addictive behaviour 3. What are more resourceful ways you…
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