))
Welcome to "Video Voyagers: Edge of AI", powered by Videate! We’re exploring where no one has before– the transformative impact of AI and Video Automation on Customer Success. In each episode, we talk with industry experts and visionary practitioners to explore real-life stories of innovative AI video applications in the world of SaaS. Barriers? Shattered. Misconceptions? Debunked. Join us as we discover the incredible potential of AI and Video Automation for Customer Success. Subscribe now!
…
continue reading
Tune in to hear Amanda Razani and Mike Vizard share valuable insights as they explore the latest in artificial intelligence news, discuss key issues and speculate on the future of AI, LLMs and machine learning.
…
continue reading
In this podcast, Amanda Razani and Mike Vizard share information from several recent AI surveys and reports before discussing the importance of MLOps and a new AI service that will benefit the banking industry. Links Referenced in Podcast: Open Enterprise AI Platforms: https://techstrong.ai/aiops/linux-foundation-intel-others-launch-open-enterprise…
…
continue reading
In this episode, Amanda and Mike share information from the Google Cloud Next and Upgrade 2024 conferences they attended, before delving into the latest AI news and information. Links Referenced in Podcast: Google: https://techstrong.ai/articles/google-touts-latest-ai-advances/ NTT: https://techstrong.ai/videos/ntt-shares-technological-advancements…
…
continue reading
Amanda and Mike speak with guest, Cindi Howson, the chief data strategy officer at ThoughtSpot, about the dangers of data bias and the importance of including women in building more inclusive AI models. Links Referenced in Podcast: Superhumans: https://techstrong.ai/articles/with-superhuman-ai-in-sight-a-regulatory-framework-creates-a-sense-of-urge…
…
continue reading
Amanda and Mike speak with guest, Cindi Howson, the chief data strategy officer at ThoughtSpot, about the dangers of data bias and the importance of including women in building more inclusive AI models.Techstrong Group
…
continue reading
In this episode of Techstrong AI, Amanda Razani and Mike Vizard discuss the NVIDIA conference, KubeCon 2024 and recent AI news and information. Links Referenced in Podcast: Rise of the AI Software Engineer: https://devops.com/cognition-labs-previews-devin-ai-software-engineer/ The AI Economy: https://techstrong.ai/articles/from-ai-boom-to-economic-…
…
continue reading
Amanda Razani and Mike Vizard discuss new AI products, lawsuits, use cases and more in this episode of the Techstrong AI podcast series. Links Referenced in Podcast: Apple Buys DarwinAI The OpenAI Controversy: https://techstrong.ai/generative-ai/openai-hits-back-at-musk-says-he-wanted-a-merger-with-tesla/ Atlassian: https://techstrong.ai/articles/a…
…
continue reading
In this episode, Amanda Razani and Mike Vizard discuss Salesforce announcements, issues around AI models and data usage, how companies are saving money with AI tools and the impact of AI on education. Links Referenced in Podcast: Salesforce Announcements: https://techstrong.ai/articles/salesforce-integrates-low-code-tool-with-gen-ai/ Airbytes, Goog…
…
continue reading
Amanda Razani and Mike Vizard discuss the struggles Google had with the Gemini AI tool, other recent AI offerings on the market, AI in regard to anti-aging options and a fun blend of Paris Fashion Week and the Geneva International Motor Show via Midjourney generated images of cars reflecting iconic brands. Links Referenced in Podcast: Google: https…
…
continue reading
Amanda Razani and Mike Vizard discuss issues surrounding AI regulations and data usage, new AI products and education offerings. Links Reference in Podcast: AI Election Crisis: https://techstrong.ai/articles/big-tech-accord-to-fight-ai-deceptive-election-content-generates-skepticism/ https://techstrong.ai/articles/artificial-intelligence-regulation…
…
continue reading
In this episode of Video Voyagers: Edge of AI, Jeff Beaumont, Customer Success Consultant at Jeff Beaumont Consulting, joins Audrey Lecker and Richard Benavides to explore the challenges facing customer success teams, the limitations of WYSIWYG tools, compliance risks, and the significance of collaboration and empathy in an AI-driven world. Jeff ha…
…
continue reading
Description for Podcast page: Amanda Razani and Mike Vizard discuss issues surrounding LLMs in the enterprise, AI government concerns, AI environmental news and more. Links Referenced in Podcast: Operationalizing AI: https://techstrong.ai/articles/operationalizing-llms-will-be-a-big-focus-for-2024/ https://techstrong.ai/articles/ai-high-on-agenda-f…
…
continue reading
Amanda Razani and Mike Vizard discuss current concerns, roadblocks and solutions across multiple industries. Links Referenced in Podcast: Fear and AI Loathing: https://techstrong.ai/ai-careers/anxiety-over-ai-among-employees-on-the-rise/ AI in AdTech: https://techstrong.ai/videos/ai-leadership-insights-ai-in-the-adtech-industry/ AI Teaching Assista…
…
continue reading
Tune in to hear Amanda Razani and Mike Vizard share valuable insights as they explore the latest in artificial intelligence news, discuss key issues and speculate on the future of AI, LLMs and machine learning. Tune in to hear Amanda Razani and Mike Vizard share valuable insights as they explore the latest in artificial intelligence news, discuss k…
…
continue reading
1
The Future of Customer Education: Personalization and AI Integration with Annie Dean, CEO and Co-Founder of RecastSuccess
29:56
In this episode of Video Voyagers: Edge of AI, Annie Dean, CEO and Co-Founder of RecastSuccess, joins Audrey Lecker and Richard Benavides to discuss the impact of AI on jobs in the customer success field, the current state of businesses considering customer experience, and the challenges facing customer education teams. Annie is CEO and Co-Founder …
…
continue reading
1
AI Fears, AI as the New Hollywood, and the McDonald’s Checkout Line with Richard Benavides and Audrey Lecker
24:52
In this episode of Video Voyagers: Edge of AI, hosts Richard Benavides and Audrey Lecker discuss the impact of scaling on customer experience and the fear surrounding AI technology. They explore the benefits and drawbacks of automated systems, such as at McDonald's and Amazon. They also dive into the role of AI in creative industries, and how it mi…
…
continue reading
In this episode of Video Voyagers: Edge of AI, Bianca Ker, Senior Director for Customer Success - Influencer Marketing at Sprout Social, joins Audrey Lecker and Richard Benavides to unveil how AI is shaping the future of work and why we must adapt to this shift. They also dive into the impact of AI on global customer experience and influencer marke…
…
continue reading
In this episode of Video Voyagers: Edge of AI, Noah Little, Enterprise Customer Success Manager of Key Accounts in EMEA at Recharge, joins Audrey Lecker and Richard Benavides to explain why CSMs are the only role safe from AI in SaaS. They also dive into the importance of human empathy in customer success, balancing automation and human touch, how …
…
continue reading
In this episode of Video Voyagers: Edge of AI, Rachel Provan, Founder and CEO of Provan Success, joins Audrey Lecker and Richard Benavides to explore emerging AI trends in personalization and customer support, the power of personalized video communication, and the role of generative AI in the future of strategic customer success. Rachel is one of t…
…
continue reading
1
Is This the Future of AI in Video? With Richard Benavides, Director of Customer Success at Videate
29:33
AI is changing the game in every business sector, including how we help customers. As companies worldwide use their capabilities more, you have to understand how it affects your customers and how you can leverage AI's power to your full advantage. In this episode of Video Voyagers: Edge of AI, Richard Benavides, Director of Customer Success at Vide…
…
continue reading
1
TikTok on Steroids: Customer Content Gets an AI-Powered Upgrade with Dave Derington, Director of Customer Education at ServiceRocket
27:00
In this episode of Video Voyagers: Edge of AI, Dave Derington, Director of Customer Education at ServiceRocket, joins host Audrey Lecker to explore the roles of video content and AI for customers' success, how advancements in AI are making video content more accessible, and the importance of "edutainment" videos. Drawing from a deep pool of experti…
…
continue reading
1
Customer Success 2.0: The AI-Powered Operational Shift You Can't Ignore with Luke Ferrel, Global Head of Customer Success at Deel
21:27
In this episode of Video Voyagers: Edge of AI, Luke Ferrel, Global Head of Customer Success at Deel, joins host Audrey Lecker to dive into the importance of operationalizing customer success. They explore the evolving definitions of operational and customer success in the age of AI, how the roles within customer success departments evolved over the…
…
continue reading
1
Generative AI: The Ultimate Copilot in Enhancing Customer Success with Daphne Lopes, Principal Manager of Customer Success at HubSpot
26:58
In this episode of Video Voyagers: Edge of AI, Daphne Lopes, Principal Manager of Customer Success at HubSpot, joins host Audrey Lecker to dive into emerging AI trends that will significantly impact customer experience, the role of generative AI for video and text content evolving in the customer success and customer experience space, and the poten…
…
continue reading
In this episode of Video Voyagers: Edge of AI, Greg Daines, CEO of ChurnRX, also known as the "Churn Doctor," joins host Audrey Lecker to explore the power of AI in predicting churn and retention, enhancing customer experience, and its impact on customer behavior change. Greg is an accomplished SaaS/B2B professional renowned for his remarkable achi…
…
continue reading
1
The AI Effect on Customer Experience with Mary Poppen, President of HRIZONS Employee Experience Division
27:05
In the first episode of Video Voyagers: Edge of AI, Mary Poppen, President of Horizon’s Employee Experience Division, joins host Audrey Lecker to explore the power of AI in predicting customer needs and creating personalized experiences. They also share valuable insights on leveraging customer data as well as the future of customer experience and t…
…
continue reading
Welcome to "Video Voyagers: Edge of AI", powered by Videate! We’re exploring where no one has before– the transformative impact of AI and Video Automation on Customer Success. In each episode, we talk with industry experts and visionary practitioners to explore real-life stories of innovative AI video applications in the world of SaaS. Barriers? Sh…
…
continue reading
