Losing Customers: What Lessons You Stand to Learn
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We’ve all lost customers at some point. Whether it’s something within our control or not, losing customers is any business’s worst nightmare. After all, customers are the lifeblood of a company, and it’s our goal to keep them feeling happy and satisfied.
There’s no shortage of resources out there about the value of customer experience and how to improve it. But most companies stop there. Top businesses, however, assess and study the customers they’ve lost.
While it can feel uncomfortable to focus on lost customers, it’s an ideal opportunity to reflect on what you could’ve done better. Use your setbacks as learning opportunities so that you can reduce the number of customers you lose in the future.
Read this article: https://viralsolutions.net/losing-customers/
March 7, 2022 by Thomas von Ahn
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