You are Going the Wrong Way

The Union

• Enterprise IT is increasingly complex
• Skilled IT staff is scarce and overworked
• Complex workflows overwhelm your people
• Complexity is the enemy of productivity

Your IT group is increasing complexity, not reducing it. But, it’s not their fault.

Companies contain a myriad of departments and divisions, all with their own specialized teams of workers. Processes are designed to be as efficient as possible, often at the expense of flexibility. And information is collected and analyzed to a level of detail that would have been unimaginable just a few years ago. Amid all this complexity, it’s easy to lose sight of the fact that businesses exist to produce something – whether it’s a product, a service, or simply a profit. In the quest for efficiency and productivity, companies sometimes forget that the goal is to produce results, not just to follow a set of rules. When businesses ask IT to build new apps, it increases complexity and often hard codes rules into the process. Then, tomorrow, you may find yourself bogged down by your own bureaucracy and struggling to achieve your true potential.
App explosion contributes to complexity

Building more apps to support new business needs creates more complexity, not less. Apps, SaaS, low-code apps, and automation have created a more complex landscape than ever before. And while some argue that this complexity is a necessary evil, it introduces more risk and can lead to problems down the road. One of the biggest problems with so many apps is that it makes things more difficult to change. If you want to add a new feature or make a change to a business process running across an app, you have to wade through a lot of code and figure out how everything fits together. Many times, the processes are hard-coded to the app making you choose between innovation and stagnation. If you add an app to avoid the inherent complexity, you add more complexity for tomorrow. If you modify an app or automation to avoid waiting on IT to build another app, it still takes a long time to edit and test your new processes. You have left yourself with two poor choices and both of them from having too many apps for too few developers.
More apps create more work

Enterprises are already struggling to keep up with the sheer volume of apps they have. Therefore, it’s hard to imagine why anyone would want to add more to the mix. CIOs are already stretched thin, and their IT teams are spread even thinner. Can you imagine a CIO stating,

“My company has 65 apps on the average knowledge worker’s desktop. I’d like to get to 75 apps by the end of the year.”

No.

So ask yourself: Are you adding or removing complexity?

Listen to why John Michelsen states building more apps is the wrong way.

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