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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Perspectives from RMA's Mid-Tier Council: An Interview with ATB Chief Risk Officer Lisa McDonald
Manage episode 318549169 series 3308352
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In an interview with RMA Communications Manager Stephen Krasowski, ATB Financial Chief Risk Officer Lisa McDonald discusses how her bank has used KRIs/KPIs to continue to meet the needs of its customers. For podcast sponsorship/advertising opportunities, please e-mail RMAsponsor@rmahq.org. Have a smart phone or tablet? Subscribe for FREE to our podcasts on Apple Podcasts, Spotify, and Google Podcasts.
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