Lessons from the frontlines of COVID-19 with Cassie Diner, Senior Product Manager at MatrixCare

The Post-Acute POV

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Cassie Diner, Senior Product Manager at MatrixCare to chat about the lessons skilled nursing facility (SNF) providers have learned from the front lines of COVID-19. With such a challenging situation to navigate, we discuss what some of these healthcare heroes have done to improve their screening and infection control practices.

Listen in as we uncover how organizations can leverage technology to help protect their staff and their patients and ways they can best prepare for the upcoming flu season.

Questions we asked during this episode

1. Please tell us your origin story.
2. What is MatrixCare doing to help providers manage COVID?
3. There are so many opportunities for SNF to improve the way they deal with the pandemic. Let’s begin by telling our audience what we’ve learned about the process of screening staff, residents, and visitors.
4. You mentioned Surveillance Binder, what is included in it?
5. Can you explain to our listeners what we have learned about testing?
6. What are the best practices for Infection control?
7. The admission process must require a lot of new protocols; can you explain what we have learned about that process?
8. The COVID19 pandemic has had a negative impact on resident’s mental health. What have we learned to boost morale?
9. What have we learned about keeping staff safe?
10. How can technology help a SNF dealing with this pandemic?
11. We hear a lot about PPE shortages, how are SNFs dealing with that?
12. With Flu season upon us, what are SNFS doing to prepare for another potential outbreak?
13. Is there anything else you would like to share that you have observed?
14. What resources are available to our listeners who want information for future reference?

Resources

• Learn more about MatrixCare solutions at https://www.matrixcare.com/
• For more information on Third Eye Health, please visit https://thirdeyehealth.net/
• Read the transcript for this episode.
• Check out other episodes in our podcast.

DISLCAIMER

The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation.