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Dial “1” for an Optimized Contact Center
Архівні серії ("Канал неактуальний" status)
When? This feed was archived on March 10, 2023 01:16 (). Last successful fetch was on December 21, 2022 13:15 ()
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Manage episode 304473145 series 1149820
The Modern Digital Enterprise Podcast Episode: Dial “1” for an Optimized Contact Center In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, Glenn is joined by Robby Paul, EVP of Contact Center at Collaboration at Anexinet to talk about the need for enterprises to up their Contact Center game. They discuss common challenges that customers experience with contact centers and how, if done right, the Contact Center can be an element of digital transformation efforts to improve a customer’s perception of the company and drive increases in long-term customer value…instead of driving customers crazy. Additionally, the episode covers:
- The challenges with “unintelligent” IVR
- Why integration between different enterprise systems is key to success
- The growing importance of omni-channel contact center touchpoints (chat, Apple Business Chat, WhatsApp and more)
- Should I migrate from my on-premise solution?
- The importance of providing coaching tools to your contact center representatives
- Staffing challenges and demand modeling
- Are intelligent chatbots ready for prime-time?
- How to start building a Contact Center strategy
Glenn Gruber - Senior Digital Strategist, Anexinet
GuestsRobby Paul - EVP, Contact Center & Collaboration, Anexinet
Audio EditorDustin Karrat
Music CreditsBensound: Energy https://www.bensound.com/
About PodcastThe Modern Digital Enterprise podcast covers all aspects of Digital Transformation, including strategy, mobility, security, development, design, testing, emerging tech.
64 епізодів
Архівні серії ("Канал неактуальний" status)
When? This feed was archived on March 10, 2023 01:16 (). Last successful fetch was on December 21, 2022 13:15 ()
Why? Канал неактуальний status. Нашим серверам не вдалося отримати доступ до каналу подкасту протягом тривалого періоду часу.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 304473145 series 1149820
The Modern Digital Enterprise Podcast Episode: Dial “1” for an Optimized Contact Center In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, Glenn is joined by Robby Paul, EVP of Contact Center at Collaboration at Anexinet to talk about the need for enterprises to up their Contact Center game. They discuss common challenges that customers experience with contact centers and how, if done right, the Contact Center can be an element of digital transformation efforts to improve a customer’s perception of the company and drive increases in long-term customer value…instead of driving customers crazy. Additionally, the episode covers:
- The challenges with “unintelligent” IVR
- Why integration between different enterprise systems is key to success
- The growing importance of omni-channel contact center touchpoints (chat, Apple Business Chat, WhatsApp and more)
- Should I migrate from my on-premise solution?
- The importance of providing coaching tools to your contact center representatives
- Staffing challenges and demand modeling
- Are intelligent chatbots ready for prime-time?
- How to start building a Contact Center strategy
Glenn Gruber - Senior Digital Strategist, Anexinet
GuestsRobby Paul - EVP, Contact Center & Collaboration, Anexinet
Audio EditorDustin Karrat
Music CreditsBensound: Energy https://www.bensound.com/
About PodcastThe Modern Digital Enterprise podcast covers all aspects of Digital Transformation, including strategy, mobility, security, development, design, testing, emerging tech.
64 епізодів
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