#144 Sarah Saputra From Belle Fever: The Key to Keeping Your Customers Happy

The Ecom Show

#144 Sarah Saputra From Belle Fever: The Key to Keeping Your Customers Happy

Did you know that a study by Hubspot found that over 68% of consumers are willing to pay more for products and services from a brand known to offer good customer service experiences?

Our guest for today’s podcast knows all about creating great customer experience and she’s got over 22,000+ happy customers that’ll vouch for it. Join Sarah Saputra, the founder of Belle Fever, and our host and founder, Daniel Budai, as they discuss building a successful brand by using customer happiness as a key metric.

Belle Fever is an Australian personal jewelry brand that uses hypoallergenic metals to create lifetime heirlooms for individuals. Their affordable jewelry and exceptional service have played a huge role in their success over the last ten years. Sarah discusses everything from how she created a product differentiator in a highly competitive space, to how her customer-first approach translates into her brand’s approach to digital and retention marketing as well.

If you’re new here, here’s a quick recap of The Ecom Show.

The Ecom Show is a bi-weekly e-commerce podcast hosted by Daniel Budai. Daniel Budai is also the founder of Budai Media- a retention marketing agency that helps e-commerce brands grow with personalized email and SMS marketing strategies.

In the last 4 years, Budai Media has worked with over 125+ businesses and generated over 35M+ in additional sales revenue. Budai Media is committed to helping e-commerce business owners grow in every way possible, and this podcast is one of the many initiatives by the agency to work towards this goal.

Here are a few highlights from this episode:

✅Sarah’s Inspiration Behind Starting Belle Fever

✅How to Differentiate Your Brand in a Competitive Market

✅Belle Fever’s Digital Marketing Strategy

✅Belle Fever’s Approach to Retention Marketing

✅What Were the Biggest Challenges Sarah Faced While Building Belle Fever

✅Sarah’s Advice to Other Business Owners

Visit Belle Fever to learn more about the brand:

https://bellefever.com.au/

Follow Sarah on LinkedIn to learn more about her:

https://www.linkedin.com/in/sarah-saputra/

Click on the links below to connect with me and my agency:

Find me on LinkedIn:

https://www.linkedin.com/in/budaidaney/

Find me on YouTube:

https://www.youtube.com/channel/UCKtHC2ojO_7mhMHXQ-qZcHQ

Subscribe to my weekly newsletter, packed with the latest e-commerce buzz:

https://www.thebudaimedia.com/weekly-newsletter-signup

Check out some previous episodes:

https://www.thebudaimedia.com/podcast

Thanks for tuning in. We’ll see you back here next Tuesday.

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