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Episode 25: Client Appreciation Efforts
Manage episode 324184280 series 2991340
Вміст надано Nick Dennis. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Nick Dennis або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
What We Cover In This Episode:
- How Cherise defines client appreciation [1:24]
- The benefits of showing authenticity [2:43]
- How happy clients will equal long-term clients [3:25]
- A look at growth through referrals [3:39]
- How to use quarterly client check-in to show client appreciation [4:23]
- Using B2B partnerships to give your clients special discounts [5:06]
- The importance of giving a personal touch, shout-out, or gifts for special occasions or sympathies [5:53]
- Ideas for in-studio and community events to celebrate your current clients and prospective ones [6:58]
- A reminder that client appreciation is essential [9:30]
Quotes:
“Clients are the bread and butter of any good business, so every now and then we have to consider what we can do to give back to them.” [Megan, 0:42]
“Our industry is so focused on relationship building and genuine conversations, so we want to make sure we are saying ‘thank you’ to our clients.” [Cherise,1:52]
“The reality is client appreciation efforts directly correlate with retention, which is key in our industry.” [Cherise, 2:23]
“When our clients are happy, we keep them long term.” [Cherise, 3:30]
“I am a firm believer that retention and client appreciation starts on Day One.” [Cherise, 4:23]
“Because we create such close relationships with our clients, it is crucial for gyms and studios to implement meaningful and consistent client appreciation efforts.” [Cherise, 9:40]
LINKS:
https://www.facebook.com/groups/fitDEGREE
https://calendly.com/fitDEGREE
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