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Episode 11: All about Refunds
Manage episode 314680858 series 2991340
Вміст надано Nick Dennis. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Nick Dennis або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
What We Cover In This Episode:
- Automatic refunds from the admins and client experience, and what happens if you don’t automatically refund the client [2:18]
- How to mark as compensated, without using auto-refund [3:54]
- Tips for noting clients’ accounts that some type of refund other than auto-refund has been performed [4:52]
- How the process of refunding for a series will differ from that of an event or one-on-one [5:46]
- The way to issue a partial refund on a single item in fitDEGREE [8:34]
- Where to locate the sales within the admin [9:21]
- How to see the status of your transactions and VOID sales, if necessary [11:58]
- What to know about related items [12:50]
- Why issuing a refund and why it doesn’t automatically revoke items or cancel sessions [13:43]
Quotes:
“When we choose to refund, we can automatically refund, and this is going to refund to the payment method.” [2:28]
“It is a choice to automatically refund or not.” [3:06]
“The goal of our admin is to make sure everything is as complete as possible.” [3:54]
“It is important to note that a series is very, very different from a class. It is very different from an event, and it is very different from a one-on-one.” [5:51]
“Any screen that a sale can be found a refund can be processed, and sales can be found in many places” [9:21]
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