E19 - Resilience Thomas Croall

Riding the Wave-Project Management for Emergency Managers

In episode 19 of Riding the Wave- PM4EM, my guest was Thomas Croall. We spoke about organizational and operation resilience, how corporations are addressing increasing risk factors in the post pandemic world, and how emergency management and business continuity are integrated into Enterprise Risk Management. A longer bio is given below and contact info and links below that: Thomas is a Resilience, Crisis, Continuity, Risk & Governance Expert. His broad experience extends across all areas of strategic, tactical and operational crisis management and continuity planning. He has worked in the public sector and blue-chip organisations. Thomas was responsible for establishing an ISO 22301 certified business continuity capability for National Savings & Investments and Aegon's life protection business. In his previous roles, Thomas developed and led the business continuity and crisis management programmes for both Manchester City Council and HSBC Insurance Europe. In 2012 Thomas worked in the London Operation Centre (LOC) as Duty Supervisor for the London Resilience Team on the London 2012 Olympics. Most recently, Thomas co-authored “Rail Resilience Review” – a resilience-based assessments/gap analysis of integrated emergency management capability across all UK rail infrastructure and train operating companies. He designed the Rail Resilience Programme plan leading to a Department of Transport funded 3-year programme of cross-industry improvements.​ Thomas has dealt with many major incidents having led the contingency planning to events such as national and regional electoral counts, major protests, and incidents such as computer viruses, H1N1 flu, severe winter weather and security threats. He is a former UK delegation principle expert at the ISO TC223 Societal Security Technical Committee where he was a contributing author to 'ISO 22325:2016 Emergency management - Guidelines for capability assessment' and 'ISO 22322:2015 Emergency management - Guidelines for public warning'. He has previously chaired Scottish Continuity and Emergency Planning Society Business Continuity Working Group and is a founding member of the City Security and Resilience Networks Advisory Council. Thomas developed the 'Business Continuity for Dummies' concept and brought together the project team that have produced the innovative Government endorsed book. In 2011 Thomas was highly commended as CIR ‘Public Sector Continuity Manager of the Year’. Thomas holds his Global Executive MBA, is a Member of the Emergency Planning Society, an Associate Member of the Business Continuity Institute and is a Specialist Member of the Institute of Risk Management. A longer version of this interview may be found on our YouTube channel: https://youtu.be/5kpTctiuAlM Contact and links: https://www.linkedin.com/in/thomascroall/ Thomas' thought provoking article on Fairweather Business Models https://www.linkedin.com/pulse/fair-weather-business-models-wont-stand-up-against-charging-croall?utm_source=share&utm_medium=member_android&utm_campaign=share_via Rail Resilience Project (RRP) Emergency Management Review: Findings and Recommendations Report https://www.raildeliverygroup.com/media-centre-docman/12968-rail-resilience-project-report-final-version/file.html UK Civil Continencies Act: https://www.legislation.gov.uk/ukpga/2004/36/contents Chesterton's Fence: https://fs.blog/chestertons-fence/ RIMS Enterprise Risk Management: https://www.rims.org/community/global-professionals/rims-in-india/enterprise-risk-management Find out more about our PM4EM workshop: https://www.pinnacleperformancemanagement.com/planning-workshop Find out more about the book Riding the Wave-PM4EM: http://www.pm4em.com/