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How Craig TRIPLED the Revenue on His Airbnbs—with Craig Westaway
Manage episode 307161138 series 2308493
Craig Westaway took over the management of a luxury short-term rental property on July 1, 2020. And in one month, he made more than the previous operator did in all of 2019.
Craig is the Cofounder and CEO of Bnbbooking, a high-end STR management company out of Gold Coast, Australia.
On this episode of Get Paid for Your Pad, Craig joins me to explain what he and his wife Holly do differently from ‘old school’ STR managers, describing how they create a high-end experience for guests across their portfolio of luxury accommodations.
Listen in for insight on meeting the high expectations of high-end guests and learn how Craig consistently TRIPLES the revenue of luxury Airbnb units by improving and personalizing the guest experience.
Topics Covered
How Craig and Holly got started hosting
- Falling out with manager of own holiday home
- Wife took over management, tripled profits
How Craig 5Xed the profits on a recent acquisition
- Invest $20K in styling and rephotograph
- Increase price from $1K to $3K/night
Craig’s insight on creating a high-end STR experience
- Beautiful styling, make sure everything works
- Take steps to accommodate right # of guests
What guests expect in a luxury STR booking
- Meet guests personally
- Gifts (e.g.: champagne, beer and chocolates)
- Midterm cleans and inspect prior to check-in
How Craig gets 5-star reviews despite high expectations
- Get to know guests and personalize experience
- Offer late checkout when possible
How Craig finds high-end property owners
- Referrals and word-of-mouth marketing
- SEO on website = best sales tool
How to sell your services to a high-end property owner
- Listen to and align with their goals
- Make them feel comfortable with you
What Craig did to navigate the pandemic
- 80% drop in bookings during snap lockdowns
- Offer travel credits to guests forced to cancel
Craig’s advice around accommodating weddings
- Create separate listing
- Increase price point for wedding parties
What Craig got out of our Legends X STR accelerator
- Playbook to document systems
- Build team of VAs, tech guy to run business
Connect with Craig
Resources
Legends X 90-Day STR Accelerator
Email jasper@getpaidforyourpad.com
Sponsor
Hostfully [Discount Code PAD]
Hosted on Acast. See acast.com/privacy for more information.
613 епізодів
How Craig TRIPLED the Revenue on His Airbnbs—with Craig Westaway
Get Paid For Your Pad | Airbnb Hosting | Vacation Rentals | Apartment Sharing
Manage episode 307161138 series 2308493
Craig Westaway took over the management of a luxury short-term rental property on July 1, 2020. And in one month, he made more than the previous operator did in all of 2019.
Craig is the Cofounder and CEO of Bnbbooking, a high-end STR management company out of Gold Coast, Australia.
On this episode of Get Paid for Your Pad, Craig joins me to explain what he and his wife Holly do differently from ‘old school’ STR managers, describing how they create a high-end experience for guests across their portfolio of luxury accommodations.
Listen in for insight on meeting the high expectations of high-end guests and learn how Craig consistently TRIPLES the revenue of luxury Airbnb units by improving and personalizing the guest experience.
Topics Covered
How Craig and Holly got started hosting
- Falling out with manager of own holiday home
- Wife took over management, tripled profits
How Craig 5Xed the profits on a recent acquisition
- Invest $20K in styling and rephotograph
- Increase price from $1K to $3K/night
Craig’s insight on creating a high-end STR experience
- Beautiful styling, make sure everything works
- Take steps to accommodate right # of guests
What guests expect in a luxury STR booking
- Meet guests personally
- Gifts (e.g.: champagne, beer and chocolates)
- Midterm cleans and inspect prior to check-in
How Craig gets 5-star reviews despite high expectations
- Get to know guests and personalize experience
- Offer late checkout when possible
How Craig finds high-end property owners
- Referrals and word-of-mouth marketing
- SEO on website = best sales tool
How to sell your services to a high-end property owner
- Listen to and align with their goals
- Make them feel comfortable with you
What Craig did to navigate the pandemic
- 80% drop in bookings during snap lockdowns
- Offer travel credits to guests forced to cancel
Craig’s advice around accommodating weddings
- Create separate listing
- Increase price point for wedding parties
What Craig got out of our Legends X STR accelerator
- Playbook to document systems
- Build team of VAs, tech guy to run business
Connect with Craig
Resources
Legends X 90-Day STR Accelerator
Email jasper@getpaidforyourpad.com
Sponsor
Hostfully [Discount Code PAD]
Hosted on Acast. See acast.com/privacy for more information.
613 епізодів
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