Create Happy Shoppers By Delivering Exceptional Customer Service Across All Digital Channels

55:03
 
Поширити
 

Manage episode 302629354 series 2541725
Зроблено Steve Hutt і знайдено завдяки Player FM та нашій спільноті. Авторські права належать видавцю, а не Player FM, і аудіоматеріали транслюються безпосередньо з сервера видавця. Натисніть на кнопку Підписатися, щоб слідкувати за оновленнями в Player FM або скопіюйте і вставте посилання на канал до іншої програми для подкастів.

In today’s episode, my guest is Vikas Bhambri the SVP, Sales & Customer Experience from Kustomer. They are a top-rated Customer Relationship Management (CRM) platform that helps Shopify brands to deliver modern omnichannel customer service that creates customers for life.

Kustomer is a Shopify Plus Certified App Partner and powers many notable brands in the Shopify ecosystem like Thirdlove, Bulletproof Coffee, Untuckit, Outdoor Voices, and more.

This is a timely conversation with the holiday shopping season just around the corner.

WHAT YOU WILL LEARN TODAY

The new expectations of personalized customer support.

Why ticketing systems are outdated for the modern consumer.

Advancements in Kustomer's AI interpret a customer's intent to resolve or route requests faster.

Why consumers are contacting customer service throughout the buyer journey: before, during and after the transaction.

LINKS AND RESOURCES MENTIONED

Kustomer

Kustomer Shopify App

Kustomer Now. What’s NOW and What’s NEXT in CX - November 10, 2021 [Virtual Event]

ThirdLove Case Study

Bulletproof Case Study

This episode is brought to you by Attentive, the most comprehensive text message marketing solution for modern Shopify brands.



See acast.com/privacy for privacy and opt-out information.

214 епізодів