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Dispatcher Shannon Seulement from Teacher to Dispatcher, The Voice of Experience
Manage episode 347471558 series 3355676
Вміст надано Dawn and Gabe Hansen and Gabe Hansen. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Dawn and Gabe Hansen and Gabe Hansen або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Welcome Shannon Seulement! She has 34 years as a police dispatcher and plenty of stories to share. I am thrilled to share my mentor and trainers experiences with all of you.
14 mins - longevity
15 min - team environment
16 min - importance of briefing together and then facing person
17 min - from teacher to dispatcher in 1989
19 min - shocking parts of being new dispatcher- callers with mental health
20 min - Thanksgiving murders
22 min - Halloween riots
24 mins- the story is different to dispatch vs when offices talk to people face to face
25 min - suicidal male with a shot gun in his mouth. Shannon works on getting the female past the male and outside to safety.
27 min- the truth comes out, the female was hiding a male in the closet upstairs.
29 mins -1st responders are dispatchers, CIT training
32 mins- how police and schools are similar.
33 min -how to talk to people and listening to the background noises.
34 min- voice of experience
40 min- the value of direct communications from dispatch to officer
42 mins - importance of confirming information
43 mins- Shannons Business : Dog Days Studio - creative outlet to work through trauma
49 mins- commit a crime to get mental health help
50 mins- mental health, covid crisis
51 mins-asking someone if they are suicidal does not make them commit suicide.
52 mins- staffing issues create stress on dispatchers. learning how to let it go.
53 mins- get people on their worst day
54 mins- grateful citizens :) we love them
55 mins-70,000 people we are still a small town that helps each other, our community
56 mins- Shannons words of wisdom for a new dispatcher or younger self–have the right personality, have to have a hard shell, careful the hard shell does not become who you are.
57 mins highs and lows
58 mins-lower our expectations, if I am disappointed in anyway, I did not have low enough expectations.
60 mins- catching people doing something wrong, instead of training to an expectations.
61 mins- dangers of lower our expectations.
61 mins- is 99% good enough?
Thanks for Listening. Leave Us a Message https://www.podpage.com/echo-of-connections/
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