The Importance of a Personal Experience in Digital Banking with Joel Schwartz of DoubleCheck Solutions


Manage episode 303690896 series 2978868
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There was a time when most banking business was conducted at the branch. The interaction with the same people week after week made for a warm, personal experience.

Thanks to technology, we wait longer to use the ATM so that we don't have to talk to anyone. As a result, that warm, personal experience is at risk of going the way of the dodo bird.

Joel Schwartz, Founder and co-CEO of DoubleCheck Solutions LLC, joins our host Josh DeTar to discuss how fintech and digitized banking can actually make for a warmer, more personalized experience that your parents might remember.

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