EP 10: How to Elevate your Brand and Attract New Customers using Customer Journey Mapping with Jim Tincher
Manage episode 292307780 series 2877822
Welcome to Episode 10 of The Customer Service Gold Dust Podcast.
In this episode, Gavin is joined by Jim Tincher, the Founder, CEO and Journey Mapper-In-Chief of Heart of the Customer.
We hear him talk about how Journey Mapping is going to play an increasingly important role over the next 5 years; what he learned about putting customers first without alienating higher management; and why the complaints process can be enjoyable - yes, enjoyable!
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You can find Jim online at:https://www.linkedin.com/in/jimtincher/
https://heartofthecustomer.com/
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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/
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