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75: Creating Value Based Member and Donor Experiences With Monica Sakurai and Kalley Dunn
Manage episode 300574777 series 1257748
In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences:
- Set expectations through clear communication
- Sharing the "why" and the mission makes membership and giving meaningful
- When donors feel included in the successes it gives their donations value
- Ask donors why they give and what success looks like for them
- Find ways to emotionally connect with your donors to deepen relationships
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
102 епізодів
Manage episode 300574777 series 1257748
In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences:
- Set expectations through clear communication
- Sharing the "why" and the mission makes membership and giving meaningful
- When donors feel included in the successes it gives their donations value
- Ask donors why they give and what success looks like for them
- Find ways to emotionally connect with your donors to deepen relationships
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
102 епізодів
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