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Strategies for Choosing the Right Customer Success Metrics
Manage episode 396423067 series 3460873
Вміст надано Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In this insightful podcast episode, join host Irit Eizips and guest Sue Nabeth Moore, Co-Founder of Success Chain, as they delve into the complexities of measuring the impact of Customer Success strategies. This engaging discussion focuses on the challenges of identifying the most effective metrics and creating a framework for successful measurement.
Key Highlights:
- Discover the nuances of selecting essential Customer Success metrics.
- An introduction to the A.M.P.M. Framework and its emphasis on both leading and lagging indicators.
- Gain insights into the challenges faced in choosing Key Performance Indicators (KPIs) related to customer success.
- Learn practical strategies to overcome hurdles in selecting appropriate KPIs.
- Uncover the secrets to optimizing Customer Success for businesses striving to enhance their strategies.
Tune in to this engaging discussion to unravel the complexities of measuring and optimizing Customer Success, providing valuable insights for businesses striving to enhance their strategies.
Watch the full episode here: https://youtu.be/_5A_V8bUoMg
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Additional Resources:
📑 Blog: Key SaaS Metrics that Matter
https://bit.ly/3NXFO0H
🎥 Video: Customer Success METRICS and KPIs
https://youtu.be/8JfkWg3v-zo
🎥 Video: CUSTOMER SUCCESS KPIs that Matter Most
https://youtu.be/32Y1yjBryiA
🎥 Video: Customer Success PERFORMANCE INDICATOR | Andreas Knoefel
https://youtu.be/SCK9E6uoYDI
🎥 Video: Customer Success – DATA, METRICS, and KPIs
https://youtu.be/GwKZfwwTaH4
⏬ Download Infographic: Customer Metrics when Usage Data Doesn’t Exist
https://bit.ly/3tRJTwr
⏬ Download Infographic: 10 Traits of High-Performing Customer Success Teams
https://bit.ly/48rZzFz
👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
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Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.
2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.
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Розділи
1. Intro (00:00:00)
2. History (00:00:49)
3. Framework (00:03:19)
4. Challenges (00:08:51)
5. CS Indicators (00:14:01)
6. AMPM Framework (00:15:26)
7. Tool Usage (00:19:23)
8. Activity Metrics Examples (00:25:24)
9. Performance Metrics (00:29:00)
123 епізодів
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