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Proving the Value of Customer Success: An ROI Approach
Manage episode 392324548 series 3460873
Вміст надано Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Join Irit Eizips and Rebecca Nerad, VP of Customer Success at FourKites, in our podcast as they explore the real value of Customer Success. Rebecca shares insights on crucial metrics for retention, growth, and cost optimization.
Delve into her expertise in demonstrating ROI through strategies like value realization and cost reduction. Explore non-monetary benefits and essential skills for CS executives.
This episode is a must-listen for CS executives and leaders who aim to enhance their understanding and skills in:
- Navigating new roles in Customer Success with confidence.
- Identifying and focusing on key metrics to effectively demonstrate ROI.
- Understanding and tracking additional metrics that reflect the CS team's impact.
- Mastering the art of calculating and proving ROI.
Embark on an insightful journey into the transformative power of Customer Success.
Watch the full video here: https://youtu.be/SziXeoIGYgU
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Additional Resources:
📑 Blog: Creating and Calculating Customer Value
https://bit.ly/49TcHEc
📑 Blog: The Importance of Investing in Customer Success
https://bit.ly/3wxFFuO
🎥 Video: CALCULATING CUSTOMER VALUE
https://bit.ly/4bWDSjk
🎥 Video: Customer Success METRICS and KPIs
https://bit.ly/3UWmMvT
🎥 Video: Customer Success – DATA, METRICS, and KPIs
https://bit.ly/49G0UcD
🎥 Video: How To Define VALUE KPIs With Your Clients
https://bit.ly/3IlFs0v
🎥 Video: CUSTOMER SUCCESS KPIs that Matter Most
https://bit.ly/3Im17G0
🎥 Video: Top CUSTOMER SUCCESS KPIs for Managing CSM Teams
https://bit.ly/49yNejv
🎥 Video: Mastering the ROI Discussion with Customers
https://bit.ly/438CPJ1
⏬ Download: CSM Board Presentation Template: Presenting to Board
👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
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Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.
2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.
3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.
📌 Visit our Website - CSM Practice
Розділи
1. Intro (00:00:00)
2. Executives Challenges (00:01:00)
3. Metrics to Prove ROI (00:03:23)
4. Other Metrics (00:06:18)
5. Proving ROI (00:09:53)
6. Non-monetary impact (00:15:51)
7. Other metrics (00:23:28)
8. Performance impact (00:27:04)
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