Manage episode 304663143 series 2991143
How do you prepare for dealing with difficult customers?
This podcast offers some simple to remember techniques for coping with these types of call. Listen to 3 role plays, think about the language and the tone – how can you adapt these for your difficult calls?
Also watch out for disloyal bonding – saying the wrong things to get the result you want – it’s a dangerous habit.
Please listen, rate, review – and tell us about your difficult customers!