The Last 8%: How Tough Conversations Define Leadership

Communicast: A Communication Skills Podcast

Today, I’m joined by Bill Benjamin, partner at the Institute for Health and Human Potential, a speaker, author, and expert in emotional intelligence and leadership under pressure. With a background in mathematics and computer science, Bill’s journey into the world of leadership and communication began when he realized that technical excellence doesn’t automatically translate into people leadership.

In this episode, we explore the concept of the “Last 8%”—the critical, often avoided moments in tough conversations that define relationships, trust, and leadership effectiveness. Bill shares brain-based strategies for emotional self-regulation, why so many leaders either avoid or overreact in difficult conversations, and how the SOS framework—Stop, Oxygenate, Seek information—can help anyone communicate more skillfully under pressure.

This episode is filled with practical insights for anyone who wants to lead with courage, communicate with clarity, and build a culture of honest dialogue.

Let’s dive in.

Additional Resources:

► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond
► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/
► Connect with Bill: https://www.linkedin.com/in/bill-benjamin-12b671/
► Check out the HBR case study: https://hbr.org/2025/09/the-secret-to-building-a-high-performing-team
► Subscribe to Communicast: https://communicast.simplecast.com/
► Learn more about Communispond: https://www.communispond.com